The 2010 WritersUA User Assistance Salary Survey
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The nature of software user assistance and the broader field of technical communication requires us to invest our time in a colorful assortment of educational mechanisms. We develop our skills through formal education, on the job training, personal enrichment efforts on our own time, seminars and conferences, and various other ways. But does the form of learning affect salary level? Our survey asked the respondents a number of questions about their formal education and on-going training. We were not able to develop reliable salary figures that correlate with the various responses.
|What is the highest level of education you have completed?|
|Education Level||Response Percent|
|Community College/2- or 3-year degree||8.1%|
|Rank the importance the following have had in the development of your user assistance skills:|
|Formal institutional education
|Formal training at your organization
|Learning on your own
|How much experience do you have developing some form of software user assistance?|
|Experience Level||Response Percent|
|5 -9 years||21.6%|
|10 or more years||62.5%|
In a separate question we asked the respondents if their formal education was in the field of Technical Communication 41% indicated "Yes", it was. The average annual salary for those responding Yes was just $50 more than for those responding No. A degree specifically in tech comm does not seem to make a difference.
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|WritersUA offers cutting-edge training and information to Technical Writers, Information Analysts and Architects, Documentation Designers, Help Authors, Publication Managers, Documentation Leads, Senior Writers and Documentation Contractors, and User Education Specialists. The focus is on software user assistance, which encompasses writing, editing, planning, coding, indexing, testing, programming, localization, and standards development.