The following organizations provide conferences, workshops, seminars, and academic programs in the development, maintenance, and use of online Help systems and Internet applications, as well as training in the broader field of technical communication.

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Online Search Service
Education Online Search http://www.education-online-search.com/ The leading online resource for post-secondary vocational education and higher education. We pride ourselves on providing the most comprehensive portal for individuals who wish to pursue a higher level of education or training.

Academic Programs
Bellevue Community College Continuing Education 3000 Landerholm Circle Bellevue, WA 98007-6484 Phone: 425-641-2263 www.conted.bcc.ctc.edu Technical writing and Communication courses available for writers and technical professionals.	Bentley College Division of Continuing Education 175 Forest Street Waltham, MA 02154-9912 Phone: 781-891-2800 http://www.bentley.edu/ux-certificate/index.cfm User Experience certificate courses.
New Jersey Institute of Technology University Heights Newark, NJ 07102 Phone: 800-925-NJIT coppola@njit.edu http://adultlearner.njit.edu/programs/ technicalcommunication-ms.php Online M.S. in Professional and Technical Communication.	New Mexico State University Department of English Box 3E Las Cruces, NM 88003 english@nmsu.edu http://www.nmsu.edu/~english/ graduate/phd.html Ph.D. program in Rhetoric and Professional Communication.
The Open University Institute of Educational Technology The Open University in East Anglia Courses and Enrollments Cintra House 12 Hills Road Cambridge,CB2 1PF United Kingdom Phone: +44 1223 361650, Fax: +44 1223 355207 RO6-cae@open.ac.uk http://www.open.ac.uk/ A program of courses from the Institute of Educational Technology at the Open University offers a unique opportunity to study the theory and practice of open and distance education with guidance from the experts.	University of California Extension, Berkeley Technical Communication Program UC Berkeley Extension 1995 University Ave. Berkeley, CA 94720-7010 Phone: 510-642-4151 course@unx.berkeley.edu www.unex.berkeley.edu/cert/techcom Certificate and Professional Sequence Programs in Technical Communication.
University of California Extension, Los Angeles OnlineLearning.net Department K P.O. Box 24901 Los Angeles, CA 90024-0901 Phone: 310-825-4192 , Fax: 310-206-3223 mhochstr@unex.ucla.edu www.onlinelearning.net/CommunitiesofStudy/ neighborhoods.cfm?NB=BSTEC Online Award in General Business Studies in technical communication.	University of California Extension, Santa Cruz Business and Management Department 10420 Bubb Road Cupertino, CA 95014 Phone: 408-342-0232, Fax: 408-342-0164 jahenderson@ucsc-extension.edu www.ucsc-extension.edu Certificate programs in managing the development of technical information: technical writing and communication.
University of Minnesota Graduate Programs in Rhetoric and Scientific and Technical Communication 64 Classroom Office Building 1994 Buford Avenue St. Paul, MN 55108 Phone: 612-624-3445, Fax: 612-624-3617 rhetoric@tc.umn.edu www.rhetoric.umn.edu Graduate studies in the application of rhetorical theory to scientific and technological settings and situations.	University of Washington Department of Technical Communication College of Engineering 14 Loew Hall Box 352195 Seattle, WA 98195-2195 Phone: 206-543-2567 www.uwtc.washington.edu Graduate and undergraduate programs in Technical Communication.
University of Washington Engineering Professional Programs 3201 Fremont Ave. N. Seattle, WA 98103 Phone: 206-543-5539, Fax: 206-543-2352 uw-epp@engr.washington.edu http://www.extension.washington.edu/ seg/engineers.asp Continuing education for technical communicators: Developing HTML Help and other courses.	University of Washington Extension 5001 25th Ave. NE. Seattle, WA 98195 Phone: 206-543-2320, Fax: 206-683-9359 http://www.extension.washington.edu/ext/ For professionals in business, science, engineering, and related industries seeking a new career or advancement in technical communication.
Sheffield Hallam University Communication Studies 34 Collegiate Crescent Sheffield S10 2BP United Kingdom Phone: +44 114 225 2351/5644 http://www.shu.ac.uk/media/cpd.html Distance-learning MA programme in Technical Communication aimed at practising professionals.	University of Washington - The Information School Box 352840 Mary Gates Hall, Ste 370 Seattle, WA 98195-2840 Phone: 206-685-9937 www.ischool.washington.edu Master of Library and Information Science, Master of Science in Information Management, PhD in Information Science, and Bachelor of Science in Informatics degree programs.
IDC/IID Graduate Programs English, Tech Comm, & Media Arts Department Southern Polytechnic State University 1100 South Marietta Parkway Marietta, GA 30060 Phone: Phone: 678-915-7202 tcom@spsu.edu http://www.spsu.edu/etcma/grad http://www.facebook.com/pages/Information-Design-Communication-SPSU/213250868687053 SPSU offers M.Sc. online degrees in Information Design & Communication and Information & Instructional Design. We also have an online Graduate Certificate in Technical Communication and four online Advanced Certificates with specializations. November 1 application deadline for courses starting in January.
Seminars, Conferences, and Customized Training
Armada 6 West Court Saxon Business Park Stoke Prior Bromsgrove Worcs. B60 4AD United Kingdom Phone: +44 (0)1527 834 780, Fax: +44 (0)1527 834 785 steven.smith@armadaonline.co.uk www.armadaonline.co.uk Armada offers a comprehensive range of short training courses to technical writers. We offer courses that teach essential technical writing principles and practices, and we offer training in the most popular applications used by technical writers, including Adobe Framemaker and RoboHelp. We are an Authorised Training Centre for both Adobe and Autodesk.	Brilliant Training & Consulting PO Box 30 St Leonards NSW 1590 Australia Phone: +61 02 9437 4185 ext 228, Fax: +61 02 9436 1184 johnh@brilliant.net.au www.brilliant.net.au Brilliant Training & Consulting provides CERTIFIED RoboHelp Training in Sydney and Melbourne. Our courseware is straight from eHelp and our instructors are certified by eHelp Corporation in America, the makers of RoboHelp. Nowhere else in Australia can you currently get certified RoboHelp training.
carriglearning 308 N. Crain Highway, 2nd Floor Glen Burnie, MD 21061 Phone: 1-888-528-6394, Fax: 410-553-6839 info@carriglearning.com www.carriglearning.com carriglearning provides world-class training to corporations and government in Internet technologies, programming languages, object-oriented analysis and design, databases, UNIX, and graphic design. carriglearning offers a three-day, hands-on "Introduction to XML" course targeted towards experienced programmers. Employees can receive training in private, onsite classes as well as in live, instructor-led, interactive classes delivered via the Web. See our web site at www.carriglearning.com for a complete listing of courses.	Cherryleaf Ltd.: Ellis Pratt Cherryleaf House 31 Arlington Road Ashford Middlesex TW15 2LS United Kingdom Phone: +44 (0)1784 258672 info@cherryleaf.com www.cherryleaf.com Cherryleaf offers authorised Help authoring training courses in the UK and Europe. Book through Cherryleaf and you will benefit from 30 days free email support from our certified instructors. Our services: foundation/intermediate training, advanced training, consultancy, technical authoring of software documentation and corporate information.
ClickStart Scott DeLoach 834 C Dekalb Ave Atlanta, GA 30307 Phone: 404-520-0003 scott@clickstart.net www.clickstart.net Certified training for Flare, Captivate, RoboHelp, CSS, and JavaScript. Consulting for online help and embedded user assistance design and development, including context-sensitive help linking, use case development, and coding. Whatever you need, we're ready to help.	Comet Communication GmbH Goethestrasse 17 80336 Muenchen Germany Phone: ++49-89-59 98 92 60, Fax: ++49-89-59 98 92 69 schulung@comet-comm.de www.comet-comm.de With over 15 years experience Comet Communication provides expert training for all documentation questions. Classes in our modern training center in Munich or on-site training all around Europe are led by experienced, certified instructors. The broad range of instruction comprises basic documentation techniques as well as different levels of RoboHelp courses and Single Source Publishing with AuthorIT. Check our homepage for the entire class schedule.
Fredrickson Communications, Inc. 119 North Fourth Street, Suite 513 Minneapolis, MN 55401 Phone: 612-339-7970 www.FredricksonCommunications.com Fredrickson Communications offers hands-on workshops and seminars designed to produce crisp, clear, usable documentation and training for your organization. Our training staff will work with you to create a course that meets your specific training needs. We offer courses and seminars in documentation, technical communication, web-based learning, and project planning as well as application workshops in Director, Flash, Authorware, RoboHelp, and Dreamweaver.	HyperTexas, LLC John Daigle P.O. Box 2668 Evergreen, CO 80437 (303) 670-8955 daigle@hypertexas.com www.hypertexas.com HyperTexas offers Certified RoboHELP and RoboHTML Instruction in seminars and onsite, as well as customized training on Dreamweaver and FrontPage. Special focus: Online Help for Web-based applications and multimedia presentations.
Hyper/Word Services 101 Emily Rd Tewksbury, MA 01876 Phone: 978-657-5464 nperlin@concentric.net www.hyperword.com Training for WinHelp and HTML-based help formats, RoboHelp, XML concepts, single-sourcing, and the mobile wireless web. Consulting for online help and documentation procedures, design, development, and debugging.	Knopf Online 18 Bonview Street San Francisco, CA 94110 Phone: 415-550-8367, Fax: 415-550-8368 info@knopf.com www.knopf.com Provides expert consulting in software documentation, online Help, and Web-based Help. Helps clients implement effective single-sourcing processes to improve quality, boost productivity, and reduce costs. Provides expert consulting and training on WebWorks Publisher, FrameMaker, and RoboHelp.
Matthew Ellison Consulting Cornerways House, School Lane Ringwood, Hampshire, BH24 1LG United Kingdom Phone: +44 (0)1425 489 263 info@ellisonconsulting.com www.ellisonconsulting.com Training and consulting in the UK and Europe for RoboHelp X5, Macromedia Captivate, WebWorks ePublisher Pro, and other tools and technologies relating to online user assistance.	Online-learning.com Suite 129, 1 Stafford Road East Ottawa, Ontario Canada K2H 1B9 Phone: 613-596-5673, Fax: 613-596-4842 info@online-learning.com www.online-learning.com Online-learning.com offers online courses for technical writers, information designers, and web authoring professionals. The current suite includes courses in technical writing and document usability as well as a variety of XML-related courses designed to help documentation and web professionals take advantage of emerging technologies to implement single-source documentation strategies.
RoboHelpTraining.co.uk Paul Miller 25 Haven Lane Ealing Broadway London W5 2HZ United Kingdom Phone: +44 (0) 7958 363 727 paul@robohelptraining.co.uk www.robohelptraining.co.uk We are now running training courses in eHelp's latest RoboHelp software, X3, in the UK and Europe. We offer private, personal onsite training, at a price competitive with eHelp's standard class courses, aligning the course content with the client's specific requirements.	The Rockley Group, Inc. 445 Apple Creek Blvd., Suite 120 Markham, Ontario, Canada L3R 9X7 Phone: 905-415-1885, Fax: 905-415-3413 moreinfo@rockley.com www.rockley.com Training and consulting for WinHelp, RoboHELP, HTML Help, and related areas. Workshop topics: Creating Online Documentation, Introduction to HTML, Using RoboHelp, Designing Single-Source Materials, Managing Online Projects, Working with Graphics Online, Designing Web-Based Training, Using Quadralay WebWorks Publisher.
Sageline Publishing 502 Oella Avenue Ellicott City, MD 21043 Phone: 410-465-5501, Fax: 410-465-5502 Training@sageline.com www.sageline.com/RoboHELP.html Training and consulting for WinHelp, RoboHELP, HTML Help, and related areas.	Sandline Learning links@sandline-learning.co.uk www.sandline-learning.co.uk
Society for Applied Learning Technology 50 Culpeper Street Warrenton, VA 22186 Phone: 800-457-6812, 540-247-0055 info@lti.org www.salt.org The Society is oriented to professionals whose work requires knowledge and communication in the field of instructional technology.	TDS - Training & Documentation Solutions Ltd. 31 Lehi St. Bnei-Brak 51200 Israel Phone: 972-3-5782818 Mobile:972-52-725381 Fax: 972-3-5782820 yigal@tds.co.il www.tds.co.il TDS delivers customized on-site training in developing online Help, and single-source documentation with RoboHelp Office, and RoboHelp for FrameMaker . Our learner-centered approach ensures that course participants are able to use what they've learned.
The Paul Neshamkin Group 1015 Washington Street Hoboken, NJ 07030 Phone: 201-714-9525, Fax: 201-714-9525 info@helpauthors.com www.helpauthors.com Consulting and training for development of HTML Help and Windows Help using ComponentOne's Doc-To-Help. Regularly scheduled open classes, and customized onsite training available.	User Interface Engineering 242 Neck Road Bradford, MA 01835 Phone: 978-374-8300 or 800-588-9855 (U.S. and Canada), Fax: 978-374-9175 uie@uie.com www.uie.com To provide product development teams the information required to make strategic design decisions, UIE focuses on three main activities: conducting research, offering training classes, and consulting on a wide variety of projects. Seminar topics: Web Sites that Work: Designing with Your Eyes Open; Product Usability: Survival Techniques; Techniques for Complex Applications; Product Usability for Documentation Professionals.
WritersUA P.O. Box 2809 Vashon, WA 98070-2809 Phone: 206-774-9294, Fax: 815-572-5442 shannonm * at * writersua.com http://www.writersua.com/ Training and Information for User Assistance Professionals.	Work Write 128 South Eastview Ave. Feasterville, PA 19053 Phone: 215-357-3453 wwrite@ix.netcom.com www.workwrite.com Consulting and training in user assistance and online books for WinHelp and the Web.
WritePoint Documentation Services POB 3206 Maaleh Adumim 98390 Israel Phone: 972-2-535-5112 info@writepoint.com www.writepoint.com WritePoint offers consulting, training, and documentation services. Founded by Paula Stern, a recognized RoboHelp MVP and member of the RoboHelp Cop Community Advisory Board, WritePoint is one of the leading technical writing companies in Israel. We offer customized, on-site courses in online Help development using RoboHelp.	Authorgraphic Technical Writing and Training Unit 29, King Edwards Avenue Gloucester, GL1 5DD United Kingdom Phone: +44 (0) 1452 500 639 info4@authorgraphic.co.uk http://www.authorgraphic.co.uk One-day RoboHelp Training Courses and Technical Writing Courses offered on-site in UK, Europe, India and USA. Learn how to create user-friendly Online Help Guides and Manuals. 7 years' experience training Online Help and Technical Writing. Plain English a speciality. Courses led by a professional Technical Author. For further information on Training please see http://www.technicalwritingcourse.co.uk.
Kaplan IT Learning 500 Northridge Rd. Ste. 240 Atlanta, GA 30350 Phone: 678.277.3210 stt@kaplan.com www.stt-trainer.com STT Trainer is a complete solution for creating software simulations, electronic user performance support, and documentation to train employees on critical web-, windows, and java-based business software. STT Trainer 5.0, Kaplan IT Learning’s newest version of STT Trainer, delivers enhanced performance in the form of highly flexible simulations and documentation. With STT Trainer, training organizations can create e-learning lessons, manage training projects, develop assessments and delivery electronic user support in the form of in-application help within business applications. From a single recorded simulation file, STT Trainer allows you to publish multiple training outputs such as: simulation preview demo (watch and learn); interactive training simulations (learn by doing); assessments (test your skill); In-Application User Help & Training; and Documentation (PDF, MS Word & HTML).	Shufra, Singapore info@shufra.com.sg www.shufra.com.sg Shufra is a leading provider of practical training classes and workshops in the field of technical documentation standards, incudling ASD-STE100 Simplified Technical English, S1000D, DITA and various authoring environments.
Verbum Communications, Inc. 2927 Hill Road Boise, ID 83703 Phone: +1.208.336.6081 bburns@verbumcomm.com www.verbumcomm.com Verbum Communications, Inc. specializes in recommending the right technology for each client and each job. Whether you're choosing an XML content-management system, a single-source authoring process, or a suite of layout and design tools, we can guide you with our expertise. We also provide training in XML authoring tools, FrameMaker, and document internationalization.