WritersUA - Training and Information for User Assistance Professionals

Contractors

The following companies provide assistance with development and implementation of online Help systems, documentation, Internet/intranet/extranet sites, and translation and localization services.

Select a location or business from the listboxes below to jump quickly to a listing.

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Alabama

Epic Trends
4800 Whitesburg Drive #30-137
Huntsville, Alabama 35802
Phone: 256-603-4432, Fax: 256-881-5625
www.epictrends.com

Get professional, experienced services for technical writing and multimedia from Epic Trends. We help you connect with customers by composing a consistent voice for your company through: online Help, HTML Help, Flash multimedia, demos, tutorials, web content, copywriting, and other user assistance.

 
 
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Arizona

MDB Technical Publications, Inc.
2947 East Larkspur Drive
Phoenix, AZ 85032-7123
Phone: 602-788-1338
mdbinc@cox.net
www.mdbinc.com

Electrical Engineers and other college degreed technical publication specialists. Available for both on-site and telecommute assignments.

 
 
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California

Across Systems Inc.
Phone: (877) 922 7677 ext. 500, Fax: (877) 773 5687
hnock@across.net www.across.net

The No. 1 independent technology for the linguistic supply chain.

 

Anthrobytes Consulting
PO Box 52827
Riverside CA 92517
Phone: 909-369-8590, Fax: 909-683-3137
www.anthrobytes.com

An award-winning technical writing company that specializes in online Help in all formats. Our writers and developers create effective and useful online and printed documentation for your products. Our web site has a quote form you can use to get information about your project.

Behind the Curtain
Frank Elley 1026 Feller Ave.
San Jose, CA 95127
Phone: 408-923-2090
theman@behindthecurtain.com
www.behindthecurtain

Specializing in web sites and web-based information systems for high-tech companies and small businesses. The emphasis is on analyzing the company's customers and business objectives to produce sites that are effortless to use, communicate crisply, and are visually appealing, while remaining cost effective and easy to maintain. Services also include on-site training for web-based technologies (web authoring, ASP for technical communicators, style sheets) and graphics (graphics fundamentals, Paint Shop Pro, and Photoshop).

Fickett, Merle
MSJ Corporation
41750 Rancho Las Palmas Dr # F
Rancho Mirage, CA 92270-5512
Phone: 760-773-5647 Ext 247 or 800-482-0500 Ext 247, Fax: 760-341-5163

Technical Writer.

Gardiner and Associates
204 Hill Street
Grass Valley, CA 95945
Phone: 530-272-9285
www.johngardiner.com

I have extensive experience authoring and designing user guides, on-line help, web sites, indices, specifications, and graphics. I am happy to provide examples of my work. Clients have included Adobe Systems, Microsoft, Hewlett-Packard, Mattel, and many others.

HyperTrain dot Com: Dave Gash
1145 Barham Dr. #17
San Marcos, CA 92078
Phone: 888-722-0700
dgash@hypertrain.com
www.hypertrain.com

HyperTrain dot Com is a San Diego-based firm specializing in training and consulting for technical writers who develop User Assistance systems, Web sites, and other hypertext documents. Its owner, Dave Gash, is well known in the tech pubs community and is a frequent speaker at User Assistance seminars and conferences in the US and around the world. Dave is a W3C-certified Web Developer, and currently focuses his consulting efforts on HTML, CSS, JavaScript, XML, XSLT, DocBook, DITA, and related technologies.

Knopf Online
18 Bonview Street
San Francisco, CA 94110
Phone: 415-787-3577
contact@knopf.com
www.knopf.com

Provides expert consulting in software documentation, online Help, and Web-based Help. Helps clients implement effective single-sourcing processes to improve quality, boost productivity, and reduce costs. Provides expert consulting and training on WebWorks Publisher, FrameMaker, and RoboHelp.

Persuasive Pen
P.O. Box 9692
Brea, CA 92822
Phone: 714-257-0123
editor@persuasivepen.com
www.persuasivepen.com
www.webtra.com

Persuasive Pen cleans up content on Web sites, books, newspapers, academic journals, and papers. WebTra translates Web sites from English to Spanish, French, Italian, Portuguese, German, Russian, Czech, and Polish. Our clients are convinced we offer the best. We prove them right. Contact editor@persuasivepen.com or 714-529-3210 for one or both services.

The Write Connection
23332 Mill Creek Dr. Suite 150
Laguna Hills, CA 92653
Phone: 949-768-2601
info@write-connection.com
www.write-connection.com

The Write Connection is a technical documentation placement and outsourcing firm located in Laguna Hills, CA. We place numerous technical writers, design and publish high-tech user's guides and online Help systems, and host a job board for writers, editors, and illustrators.

TWW Solutions - "We're here to HTML Help"
753 Buena Vista Place
Walnut Creek, CA
info@twwsolutions.com
www.twwsolutions.com

TWW Solutions - HTML Help Documents and Document Conversions are a great way to manage documents, manuals, catalogs, etc. Your complex documents will be easier to read...easier to navigate...& easier to distribute. TWW files will run on any computer with Windows 95+ and IE Explorer 4.0. No additional software required.

Technical Standards Inc
306-N West El Norte Pkwy, Suite 491
Escondido, CA, 92026
Phone: 760-233-7570, Fax: 760-747-4779
info@tecstandards.com
www.tecstandards.com

Technical Standards is a documentation staffing and projects company, supplying talented professionals to write and create high-quality materials in a timely, cost-effective manner.

Text and Graphics Express
3608 Countrywood Ct.
San Jose, CA 95130
Phone: 408-813-3193, Fax: 408-985-2922
info@tagexp.com
www.tagexp.com

Development of online information systems (WinHelp and Web).

Word Wire: Corinne Kantor
22431 Antonio Parkway, B-160
Suite411
Rancho Santa Margarita, CA 92688
Phone: 949-888-1793, Fax: 949-589-8083 corinne@wordwire.com
www.wordwire.com

Word Wire is an award-winning, full-service documentation company. We offer the following services: technical writing, online Help, web-based training, computer-based training, courseware, desktop publishing, technical illustration, editing, and indexing.

Write for You: Chuck Martin
800 Sea Spray Lane, #309.
Foster City CA 94404
Phone: 650-515-3648 or 415-519-3561
twriter@sonic.net
www.writeforyou.com

Making software, the web, and the world easy to use and easy to understand.

Accomplished, versatile, tech-savvy, end-user-oriented user assistance engineer/technical writer who:

  • Has more than 18 years experience designing, writing, and editing high-quality print, online, and embedded user assistance for hardware, software, and web applications

  • >Helps design usable software and web applications and contributes throughout the development cycle as an integral part of the development team

  • Has excellent writing skills, is proficient in many current technologies, and has a strong commitment to software, web, and mobile ease of use, to effective delivery of efficient, well-designed information, and to quality interaction design

Lin Laurie Consulting: Lin Laurie
4721 Lithrop Place
San Diego, CA 92117
(858) 576-0443
linlaurie1@hotmail.com
www.linlaurie.com

Over twenty years technical writing, instructional design, stand up training, and documentation project management experience. Projects include large and small, including enterprise-wide implementation of software and documentation, and JDE/Peoplesoft experience. Content development includes user documentation, online help, web design and content, API and SDK, web-based training, and more. Industry experience includes distribution, manufacturing, accounting, retail software, hardware, and order entry. Training courses include documentation project management, RoboHelp, Dreamweaver, Captivate, Word (basic to advanced), Project management certified.

Duo Studios
1101 Green St. #1601
San Francisco, CA 94109
415.987.6759
erich@duostudios.com
www.duostudios.com

Duo Studios: Where the visual and verbal work together to create a magic that neither can achieve alone. Duo is led by a designer with a background in writing and a writer with a background in design. Together, we create clear, professional Web sites that communicate with style and substance.

Leximation, Inc.
122 H Street
San Rafael, CA 94901
Phone: 415-485-1892
www.leximation.com

Increase your efficiency with our tools and solutions. Our innovative strategies give you more time to focus on the content rather than the process. Leximation can help you with projects ranging in size from small Help files to large context sensitive Help systems. We have extensive experience setting up and converting content from FrameMaker or Word into Help, Web, and print, for multiple products from "single source" files.

REALeRESEARCH: Susan Reale
Qualitative / Usability Research Consultant
Phone: 510.832.6484
Fax: 510.832.6483
susan@realeresearch.com
www.realeresearch.com

Is your product or system user friendly? REALeResearch offers Usability & User Experience Research Solutions for a multitude of products and industries. You will gain insightful/actionable research findings to improve the intuitiveness of your product among target consumers. Web, s/w, wireless, UA expertise. 20 yrs exp. US/Int’l.

Teclarity, LLC: Barbara Klare and Suhag Shirodkar
6078 Ostenberg Dr
San Jose, CA 95120
Phone: 408.454.6461, Fax: 408.526.2626
info@teclarity.com
www.teclarity.com

Teclarity is your global partner in technical and business communication. We have a proven method for working with time, culture and comfort zones. Our Two Pairs of EyesTM system delivers world-class documentation within your schedule and budget. Our documents speak to audiences across the English-speaking world. Like you, we understand the push to be global yet local at the same time. We have over 30 years' writing, designing and editing documents.

The Huffer Group, Inc
12 Bellagio
Laguna Niguel, CA 92677
Phone: 949.276.5166 or 949.929.7537
jhuffer@huffergroup.com
www.huffergroup.com

The Huffer Group, Inc. delivers high tech and high tech medical documentation, such as user's guides, help systems, design documents and technical specifications, for onsite and offsite projects in Orange and San Diego counties. Our solid technical writing emphasizes the users' need for the right information at the right time.

Chris Morton
P.O. Box 692
Weimar, CA 95736
Phone: (530) 308-6327
jmorton@direcway.com
www.ca-dreaming.com

More than 17 years of experience in technical communication, with an additional 13 years in international print and broadcast advertising design, layout, and production. Award-winning marketing communications specialist, author, technical writer, IT instructor, electronic publisher, and commercial print liaison.

Clients have included Microsoft Corporation, Hewlett-Packard Company, Ziff-Davis Media, Learning Tree International, The Analytical Group and many others.

Full complement of marketing collateral and technical documentation, including magazine advertising, brochures, newsletters, press releases, direct mail campaigns, trade articles and other marketing materials; software and hardware installation and operation manuals; software templates; and online Help systems.

Writers West, Inc.: Mimi Jones
2261 Market St. #327
San Francisco, CA 94114
Phone: 415-592-8018
wwestinc@gmail.com

Twenty years experience writing and developing online Help systems, Web content, computer-based tutorials, training courses, API reference documentation, and user guides for software and hardware products.

Patti Vaitaitis
Orange County/San Bernadino County, CA
Phone: 714-401-5979
pattivaitaitis@gmail.com

I am a technical documentation and communication professional with expertise in all areas of the technical publications industry, from information design to production and delivery. I am available on a contract basis to help you meet your documentation commitments in the most timely and cost-effective manner possible, while not losing focus on quality of the content. As a full-service provider, I assist clients in the creation and management of their product documentation deliverables. I am highly effective as part of an existing team to provide industry expertise or fill a short- or long-term gap, or I can provide a complete service. In addition to technical communication, I am proficient in Project Management, Decision and Situation Analysis, Strategic Planning and Implementation, and Process Analysis and Improvement.

 
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Colorado

Comtech Services, Inc.
710 Kipling Street, Suite 400
Denver, CO 80215
Phone: 303-232-7586
info@comtech-serv.com
www.comtech-serv.com

Consultants for quality online documentation.

TechCom Plus: Linda G. Gallagher
Linda G. Gallagher
Phone: 303-450-9076
lindag@techcomplus.com
www.techcomplus.com

Specialize in creating usable documentation for hardware and software products, in a variety of print and online formats, effectively reusing content for cost and maintenance efficiency. Develop "show me" tutorials that can be embedded in online help or linked directly from your web site. Also offer FrameMaker template design and consulting. More than 18 years of experience in technical communication and related fields.

InfoPros
12295 Oracle Blvd. Suite 200
Colorado Springs, CO 80921
Phone: 800-493-7370
sales@infopros.com
www.infopros.com

InfoPros is a full service technical documentation outsourcing company with offices in: Colorado, California, Wisconsin, North Carolina, and Oregon. With experience spanning a broad spectrum of industries and clients across the country, InfoPros consistently delivers successful and scalable solutions.

KarunaCircle
Su Piercy
Phone: 719-432-9624
karunacircle@comcast.net
http://www.karunacircle.com

KarunaCircle offers complete information development services, from planning and design to content development and implementation. Owner Sudakshina Piercy has over 20 years' experience in technical writing and training course development in the software industry, mostly in the Silicon Valley.

Spectrum Writing, LLC
3068 Deer Creek Ranch Loop
Parker, CO 80138
Phone: 303-840-1755
info@spectrumwritingllc.com
www.spectrumwritingllc.com

Spectrum Writing offers technical writing and training consulting services for a diverse range of industries. We specialize in developing technical documentation and training that address the full spectrum of the Software Development Life Cycle, with an emphasis in scientific and medical software.

 
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Connecticut

Usertech
One Selleck Street
East Norwalk, CT 06855
Phone: 203-831-0300
walfish@usertech.com
www.usertech.com

Offices around the world, specialists in training and documentation for end-users of systems.

 
 
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Florida

HyperWriters: Mark Lewis
603 Bough Ave
Clearwater, FL 33760
Phone: 727-536-0098
mlewis@HyperWriters.com
www.HyperWriters.com

Printed, Online, Done! Certified Doc-To-Help, RoboHelp, PhotoShop, and more. HyperWriters specializes in creating technical documentation for the software industry. We consult and train. We understand the Software Development Lifecycle. Bring us in at any stage of development: Reqs, Specs, End User Documentation, and API/Reference Manuals. Serving FL and the Southeast since 1993. HyperWriters is complemented by the graphical and web-design skills of partner www.HyperSytes.com.

The Writing Solution, Inc.
6340 NE 19th Ave.
Ft Lauderdale, FL 33308
Phone: 800-449-1233
writers@writingsolution.com
www.writingsolution.com

We provide instructional design, eLearning development, online tutorials, and various web-related documentation services. Our range of writing services also include technical writing, marketing materials, and editing. We are a "virtual company" working with clients internationally using the Internet and work client sites as needed.

Beachside Technical Media, Inc.
1835 US Highway 1 S, Suite 119, Box 273
St Augustine, FL  32084
Phone:  904-814-1649
www.beachsidetm.com

Our specialty is integrating content with technology. Not only do we design technical content, but we can develop and deliver it in formats that  are specially created for electronic media. Unlike staffing agencies, which place everybody from dock workers to program managers, we only handle technical media. That includes web-based communications, online help, technical manuals, streaming audio and video, and e-learning.

SoftLink Systems, Inc.
Marl K. Atkins
Microsoft Certified Professional
503 Tudor Circle
Altamonte Springs, FL 32701
Phone: 407-388-1886
www.web-development-contractor.com

I'm a Web development contractor, specializing in the development of promotional Websites, Internet marketing and database driven Internet based software applications. I've been contracting software development since 1994 and have been incorporated since 2001.

SoftLink Systems has developed software for large corporations such as Shell Chemical, Fiserv and Clear Channel Communications. However, most of our clients are smaller businesses needing Websites and/or database driven software development.

 
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Georgia

Affordable Words, Inc.
Cindy K. Brock, President
4101 Dogwood Ct.
Cumming, GA 30041
Phone: 404-272-7602
cindy.brock@affordablewords.com
www.affordablewords.com

Cindy Brock brings over 25 years of technical writing experience to this industry. Since 1998, her corporation, Affordable Words, has maintained its core focus of delivering high quality and affordable technical materials, online help systems, web-based information, and documentation services. From the smallest, software business to major corporations and international organizations, every customer solution has remained true to the Affordable Words corporate motto: "Experience = Less Time, Less Money".

RIGHTWriters, Inc.
P.O. Box 2260
Duluth, GA 30096-9998
Phone: 770-246-9555
info@rightwriters.com
www.rightwriters.com

Need an experienced writer to develop online Help, web Help, web-based documentation, or hard-copy documentation? Since 1994, RIGHTWriters has provided technical writing expertise to companies of all sizes—from start-ups to Fortune 500 companies. We provide top-quality writers and experienced project management to deliver the results you need.

User Assistance Group, Inc.
4075 Montgrove Glen
Cumming, GA 30041
Phone: 404-797-9350
info@userassistance.com
www.userassistance.com

Rob Houser, Principal Consultant and CEO, is a certified RoboHelp, Captivate, and Flare instructor as well as a Certified Performance Technologist through ISPI. If you need help designing or creating user assistance, give us a call. We have over 18 years of experience creating online help, embedded user assistance, UI content, user manuals, web sites, instructor-led training, and web-based training. We also provide on-site training for RoboHelp, Captivate, and Flare.

Write2Market
427 Moreland Ave NE Suite 600
Atlanta, GA 30307
Phone: 404-419-6677
Lisa Calhoun owner/writer
www.write2market.com

Write2Market provides contract technical writing and consulting services. Contact the experts at Write2Market for clear technical documentation that supports the entire software development lifecycle.

WriteBIZness, LLC
1150 Havenbrook Ct.
Suwanee, GA 30024
Phone: 770-317-7041
jack@writebizness.com
www.writebizness.com

Over 25 years experience as a professional writer and working with technical support staffs as a researcher, writer, editor, and publisher of Information Technology documentation using Information Mapping and desktop publishing techniques to produce the following:

  • Print and Online Documentation for Software and Hardware

  • Life Cycle Documentation (SDLC)—Requirements, Specifications, Design, As-Built Documents

  • Installation, Maintenance and Support, Administrator’s, and User’s Guides

  • Process-Flow Diagrams and Documents, Training Publications and Classroom Materials

  • Product Brochures and Specification Sheets, Press Releases, Proposals

  • Intranet and Internet Web Site Development, Web Content

ClickStart
Scott DeLoach
834 C Dekalb Ave
Atlanta, GA 30307
Phone: 404-520-0003
scott@clickstart.net
www.clickstart.net

Certified training for Flare, Captivate, RoboHelp, CSS, and JavaScript. Consulting for online help and embedded user assistance design and development, including context-sensitive help linking, use case development, and coding. Whatever you need, we're ready to help.

 
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Idaho

Verbum Communications, Inc.
2927 Hill Road
Boise, Idaho 83703
Phone: +1.208.336.6081
bburns@verbumcomm.com
http://www.verbumcomm.com

 
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Illinois

Beaman Technical Communications
2358 S. Fifth Avenue
North Riverside, IL 60546-1219
Phone: 708-443-5012
BeamanTC@cs.com

ClarityFirst.us
1-866-TEC-WRIT (1-866-832-9748) Toll-free US and Canada
415 W Jackson Avenue
Naperville, IL 60540
Fax: 1-866-552-9251
alaska@clarityfirst.us
www.clarityfirst.us

Twenty-five years of experience in Technical Writing. The past 15 includes extensive use of RoboHelp.

Background includes Technical Writing team leadership, project management, SDLC documentation and Web capabilities. Please visit the ClarityFirst.us website, featured in Adobe's RoboHelp showcase. Client comments are displayed on our website, and specific reference contact information is available upon request.

Experience includes numerous high-profile clients, mid-size and smaller firms. ClarityFirst.us offers North American coverage with both travel and remote (virtual-office) capabilities.

Call toll-free for a comprehensive and accurate project estimate or go online and complete our form.

Global Languages and Cultures, Inc.
680 N. Lake Shore Drive
Suite: 919
Chicago, IL 60611
Phone: 312-981-4444, Fax: 312-981-4445
glc@e-translation.com
www.e-translation.com

The command center of a global network of +2000 native-speaking translators for your translation and localization needs. These top-notch professionals boast advance degrees, as well as years of experience in technical areas including telecommunications, machinery, es, medical technology, law, hardware, software, and many more. All translators must meet GLC's rigorous criteria before they can be assigned to projects. Professional project management, outstanding quality, competitive rates.

IllinoisWriters.com
415 W Jackson Avenue
Naperville, IL 60540
Phone: 1-866-TEC-WRIT (1-866-832-9748) Toll-free US and Canada
Fax: 1-866-552-9251
rick@illinoiswriters.com
www.illinoiswriters.com

IllinoisWriters.com is a Technical Writer’s Consortium site. Our mission is to “enable companies with Technical Writing requirements to find optimally-qualified Technical Writing resources.”

Using IllinoisWriters.com, companies will be able to view a writing position candidate’s summary details and then drill down to detailed information. Note: The IllinoisWriters.com site is currently up, and will have significant content, beginning in early 2010.

Logical Directions, Inc.
400 W. Naperville Road
Westmont, IL 60559
Phone: 630-271-9899
WinInfo@LogicalDirections.com
home.comcast.net/~logicaldirections

No product is complete without documentation! We are an award-winning firm with high-quality associates who can design and create paper and online documentation. We create WinHelp, HTML-based, and PDF online help and documents. Our client list includes Fortune 500 companies.

 

Lusage Solutions
P.O. Box 5065
Quincy, IL 62305-5065
info@lusagesolutions.com
www.lusagesolutions.com

We offer multimedia, HTML-based help, and training systems for your internal and consumer software applications. Our unique multimedia learning is delivered via CD, DVD, and online media, which complements your learning environment to ensure a total learning experience. We service a variety of customers nationally while offering immediate service to greater St. Louis, Missouri, and Central Illinois.

TXL Consulting, Inc.
313 Butterfield Road
North Aurora, IL 60542
Phone: 630-264-1887
lori@txlconsulting.com
www.txlconsulting.com

Online documentation development, training, and project management; RoboHELP Certified Trainer and Consultant.

Technical Writing Services, Inc.
PO Box 1155
West Dundee, IL 60118
Phone: 847-428-7930, Fax: 847-428-7983
bsperlazzo@juno.com
www.TechnicalWritingServicesInc.com

Award-winning Technical Writer/Desktop Publisher with a proven track record of providing corporate clients with high quality, reasonably priced internal and external publications. Technical publications, SOPs, user guides, templates and forms are currently in use worldwide by numerous corporations, from small and mid-sized firms to Fortune 500 companies. More than two decades of service in the Chicago suburban area and remote projects. Certified: Master of Written English.

Technical Publication Associates, Inc.
PO Box 5333
Morton, IL 61550-5333
Phone: 309-263-8792
tpainc@mtco.com
tpaart@mtco.com
www.tpainc.ws

Since 1990, we have offered professional technical writing and illustrating services for your publication and artwork needs.

Our services include:

  • technical illustrations

  • patent drawings

  • photo scanning and enhancements

  • product and equipment photography

  • technical writing

  • ordinance codification

Interpro Translation Solutions, Inc.
4200 Commerce Court, Suite 204
Lisle, IL 60532
Phone: (630) 245-7169
www.interproinc.com
Nicholas Strozza, Marketing Coordinator

Interpro Translation Solutions is a full service translation/localization company with the in-country resources and technical expertise to localize projects ranging from the largest and most complex ERP application software into 30 languages to a simple marketing brochure into Spanish. We can translate in any modern language and have been a trusted partner for over 15 years. We have worked with many different industries and across all functional areas of an organization. Please contact us directly and allow Interpro the opportunity to help you create an international presence and increase revenue and market share.

 
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Indiana

Precisely Write, Inc.
Ruth Nickolich
10142 Brooks School Road, Ste 209
Fishers, IN 46037
Phone: 317-585-7701
info@precisely.com
www.precisely.com

We write, design, and edit operator, maintenance, installation, and training manuals, for manufacturing, software, pharmaceutical, Medical diagnostics, oil, educational, electronics, and many other industries. We also write help files, SOPs, and web content.

Barbara L. Wellnitz
509 "I" Street
LaPorte, IN 46350
Phone: 219-324-9244
bwellnitz@bwellnitz.com
www.bwellnitz.com

An experienced technical writer who develops software user guides, online help systems, policies and procedures, as well as editing/proofreading services. If you have any questions or need more information, please contact me.

 
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Kentucky

Essential Writing Services: Tim Hunt
640 Cornishville Road
Harrodsburg, KY 40330
Phone: 859-366-4340
www.go-ews.com
www.go-ews.com

EWS is dedicated to producing top-quality publications and Help systems on time and on budget. We make your most complex products understandable for any audience, and can produce unforgettable and effective ad copy for you no matter what type of business you have.

Stan Thompson Technical Communications
10 Lafayette Ave.
Ft. Thomas, KY 41075
sthompson@fuse.net

Online Help author, technical editor, and indexer.

 
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Maryland

Ancon Group, LLC
1300 Mercantile Lane
Suite 100R
Largo, MD 20774
Phone: 301-322-7703, Fax: 301-322-7706
sales@ancon.com
www.ancon.com

The Ancon Group is an Information Design and Information Security consulting and staffing firm. Our services include designing and developing technical documentation, online information systems, training materials, information security plans, and policy manuals. We place contractors and permanent staff in Maryland, Virginia, Washington DC, Boston, and Silicon Valley.

Clear Choice Seminars, Inc.
5409 Jerseybelle Ct.
Ellicott City, MD 21043
Phone: 410-747-7004
joe@finsoft.net

Clear Choice Seminars, Inc., and FinSoft, LLC, have teamed up to provide Help systems and online documentation. With FinSoft's Visual Basic programming expertise and Clear Choice Seminar's history of technical training and Help file authoring, this combination can meet your needs. Help files written by us use visual image maps to speed navigation and promote faster answers. Flash based software demonstrations can be implemented as just-in-time tutorials and training.

Sageline Publishing: William Meisheid
502 Oella Avenue
Ellicott City, MD 21043
Phone: 410-465-5501, Fax: 410-465-5502
wmeisheid@sageline.com
www.sageline.com

Consulting, training, and indexing services for WinHelp, HTML Help, HTML-based, and Web-based Help. We are specialists in solving problems. We specialize in RoboHELP and in FrameMaker projects. We do embedded indexing in Word and in FrameMaker.

 
 
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Massachusetts

Cambridge Publications, Inc.
One Harvard Street, Suite 300
Brookline, MA 02445
Phone: 617-739-1860, Fax: 617-277-9990
info@documentation.com
www.documentation.com

Online and printed documentation and training materials.

Clear Point Consultants
11 Beach St.
Manchester, MA 01944
Phone: 888-542-4004, Fax: 978-526-1976
www.clearpnt.com

Clear Point Consultants, Inc. is the trusted staffing partner empowering companies dedicated to optimizing their user experience. Clear Point specializes in placing contract and permanent professionals in the fields of UX, documentation and training across all industries. We achieve this mission by enthusiastically developing long term relationships, sharing knowledge and participating in this professional community.

FrameWork Consulting, Inc.
11 Summer Street
Chelmsford, MA 01824
Phone: 978-244-0070, Fax: 978-244-1012
info@frametrain.com
www.frametrain.com

Providing CERTIFIED Training and Consulting for FrameMaker, FrameMaker+SGML, SGML, XML, and WebWorks Publisher.

Hyper/Word Services
101 Emily Rd.
Tewksbury, MA 01876
Phone: 978-657-5464
nperlin@concentric.net
www.hyperword.com

Hyper/Word offers

  • Strategic consulting to help you plan an online documentation and help path
  • Training for online help/documentation authoring tools (Flare, RoboHelp, Captivate, Mimic), technologies (XML), and methodologies (single sourcing, multi-channel publishing, structured authoring)
  • Operational consulting to help you make the best use of your tools
  • Conversion from old formats and tools (WinHelp, ForeHelp, RoboHelp for Word) to up-to-date formats and tools (Flare, RoboHelp HTML) Madcap Certified for Flare and Mimic, RoboHelp since 1991, Captivate since 2002

Information Mapping, Inc.
271 Waverley Oaks Rd
Waltham, MA 02452
Phone: 781-472-3000, Fax: 781-472-3005
inquiry@infomap.com
www.infomap.com

Information Mapping, Inc., helps organizations leverage knowledge to improve performance. Our learning solutions include seminars and e-learning programs that teach skills for developing clear and effective communications, Web content, procedures, and documentation.

JTF Associates, Inc.
PO Box 8140
Lynn, MA 01904
Phone: 781-598-5129, Fax: 781-623-0289
information@helpstuff.com
www.helpstuff.com

Need another writer or editor to make your deadline, but don't have the budget or office space for an onsite full-time employee? Want customized templates for your deliverables? Need good documentation? Contact JTF Associates! You'll get attentive service and documents that your end-users will want to use in the format you specify without the overhead. We also provide onsite and self-paced Author-it training, online coaching, web hosting, and website design.

Ron Miller
Freelance Technical Writing Since 1988

38 Hedgerow Lane
Amherst, MA 01002
Phone: 413-256-6076
ronsmiller@ronsmiller.com
www.ronsmiller.com

Services include:

  • Documentation

  • Online Help

  • Classroom Training

  • Online Training

  • Documentation

  • Planning and consulting

  • Technical Editing

nSight, Inc.
1 Van de Graaff Drive, Suite 202
Burlington, MA 01803
Phone: 781-273-6300, Fax: 781-273-6301
Sales@nSightWorks.com
www.nSightWorks.com

Since 1982, nSight has been solving resource and technical challenges around content management, structured writing, single sourcing, XML migration, and other complex initiatives. We deliver practical consulting, design customized solutions, and assemble expert teams for developing and maintaining superior technical documentation, online help systems, interactive learning tools, and other product support materials.

Winter, Wyman & Company
950 Winter St., Suite 3100
Waltham, MA 02451
781-890-7000
idd@winterwyman.com
www.winterwyman.com

With a 25-year+ reputation for high quality, trustworthy recruiting, Winter, Wyman is New England's most successful recruitment firm. We place contract, contract-to-perm, and permanent professionals specializing in Information Design & Delivery.

TRA360
1387 Washington Street
West Newton, MA 02465
Phone: (617) 332-7895; Fax: (617) 332-5028
info@TRA360.com
www.TRA360.com

TRA360 uses its 3-D Process to design, develop, and deliver specialized communications for innovative companies. TRA360 has these integrated practices:

  • Technical Documentation

  • Regulatory Consulting & Writing

  • Medical Writing & Communications

  • Learning & Development

  • Marketing Strategies & Communications

Now in our 20th year, TRA360 has completed thousands of projects for technology, life sciences, clean tech, and financial services customers worldwide.

Marshall Documentation Consulting
75 Walker Road
Shirley, MA 01464
Phone: 978-339-3095
ed.marshall@verizon.net
www.MarshallDocumentationServices.com

Services provided:

  • Producing developer documentation (APIs, SDKs, Java-based products, and Web Services).

  • Training on documenting APIs and SDKs.

  • Recreating product documentation from archived products.

  • Analyzing documentation needs and recommending tools / formats.

  • Converting legacy WinHelp / RoboHelp projects to current tools / formats.

  • Developing and implementing single-sourcing solutions.

Infobridge Solutions
Nancy Harrison, Principal
211 Park Lane
Concord, MA 01742
(ph) 978-505-9189
(fax) 978-287-0638
nharrison@infobridge-solutions.com
www.infobridge-solutions.com

Infobridge Solutions works with organizations who are moving documents, online help, or other technical content from proprietary, unstructured formats (e.g. FrameMaker, Word) to structured, XML-based formats like DITA or DocBook. We provide our clients with project planning, information architecture, training, content analysis, migration prototyping, and online help design services.

GlobalVision International, Inc.
276 Turnpike Rd.
Westborough, MA USA
Phone: + 1 508-616-6660 Ext 6#
www.globalvis.com

GlobalVision International, Inc. specializes in providing translation and localization solutions to your industry. We are staffed and equipped with experts who can convert your products, literature and websites from and into all commercial languages. International offices in Paris, Yokohama and Beirut.

 
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Michigan

Arbortext, Inc.
1000 Victors Way
Ann Arbor, MI 48108
Phone: 734-997-0200, Fax: 734-997-0201
info@arbortext.com
www.arbortext.com

Deliver better content more effectively in XML. Arbortext helps you create, personalize, and deliver business-critical content on the Web, on CD-ROM, and in print.

Quire Systems LLC
1141 Iroquois SE
Grand Rapids, MI 49506
Phone: 616-475-5604
eomarty@quiresystems.com
www.quiresystems.com

Quire Systems researches technical subjects, organizes information, and develops on-line resources that help people get their job done quickly and effectively. We produce training and reference materials, online Help, procedures, process maps, job models, and truly graphic interfaces for software products.

Media 1
605 Elliott St., Suite 3
Grand Haven, MI 49417
Phone: 616 935 1155
solutions@media1.us
www.media1.us

Media 1 specializes in the development of custom, interactive training solutions for self-paced, classroom, or blended learning delivery. For more than fourteen years, Media 1 has built an extensive portfolio of successful, award-winning learning programs, including customized learning solutions for a variety of business training needs including sales initiatives, product launches, software application training, management training, and workforce development. Media 1 regularly works with multi-national project teams in Fortune 1000 companies to deliver learning programs worldwide. Media 1 is headquartered in Grand Haven, Michigan and is a certified Woman-Owned Business Enterprise (WBE)

Simple Solutions Communications
9430 US Highway 12
Brooklyn, MI 49230
Phone: 517-467-8266
tim.mantyla@gmail.com
http://timmantyla.wordpress.com/
professional-profile-services/

Simple solutions for business and organizational communications.

Writing, editing, proofreading, publications, employee position manuals, training and reference materials, online help, documentation, search engine optimized (SEO) web content, wikis and blogs.

An innovative, creative thinker and analyst, I also examine communication problems like "information silos" and propose solutions that improve organizational effectiveness, increase sales, improve employee morale and cut costs.

 
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Minnesota

Fredrickson Communications, Inc.
119 North Fourth Street, Suite 513
Minneapolis, MN 55401
Phone: 612-339-7970, Fax: 612-339-6516
tthomson@fredcomm.com
www.FredricksonCommunications.com

Since 1985, Fredrickson Communications has been helping corporations successfully implement systems and processes. We can provide you with documentation, online Help, customized training, interactive multimedia, web site development, usability testing and consulting, communications strategies, and technical consulting. Our consultants average 12 years experience, in finance, human resources, customer service, manufacturing, and distribution environments.

Simply Stated Information Design
Amy L. Haapoja
3512 Pilgrim Lane N
Plymouth, MN 55441
Phone: 763-525-0821
amyh@simplystated.ws
www.simplystated.ws

Independent contractor specializing in technical writing, information design, and documentation delivery media and methods. Writing and technical production projects welcome.

Weisner Associates, Inc.
10901 Red Circle Dr.
Minnetonka, MN 55343
Phone: 952-933-4471, Fax: 952-933-7792
info@weisner.com
www.weisner.com

Weisner Associates, Inc. is a nationally recognized services firm specializing in the delivery of business and technical information online. Our services include:

  • Training for Web professionals and online help developers.

  • Consulting and contract development for companies who need help with the specification, design, and development of their online information systems.

Writing Assistance, Inc.
3140 Harbor Lane, Suite 130
Minneapolis, MN 55447
Phone: 877-392-9772
www.writingassist.com
sales@writingassist.com

Writing Assistance, Inc. is a recognized leader in contract technical writers on a national and international basis. With a network of thousands of writers we are able to assist clients with technical writers for any location, specialty or industry.

Jill Krout & Associates, Inc.
Minneapolis, MN
763-477-5141
www.jillkrout.com
info@jillkrout.com

Jill Krout & Associates is a leading provider of technical and business communication services since 1993, based in Minneapolis, Minnesota.

We provide documentation to help people do their jobs, including software documentation, online help, procedures, training, and marketing material.

  • Our Focus: Delivering documentation, training, and web content. We specialize in information technology and business documentation.

  • Our Strength: Matching experienced professionals to your needs.

  • Our Results: Generating the most from your business and technology investments.

JPG & Associates, Inc.
"The Publication Professionals"
8991 Hwy 5
Lake Elmo, MN 55042-8900
Phone: 651-779-1072 FAX: 651-779-8599
Client inquiries: info@jpgassoc.com
Candidate inquiries: hr@jpgassoc.com
www.jpgassoc.com

Established in 1993, JPG is a full-service technical publications company providing both on-site staffing and off-site consulting solutions for engineering, medical device, manufacturing, and high-technology companies in the Upper Midwest. Based in suburban Minneapolis/Saint Paul, we offer a wide range of options for fulfilling your technical publications staffing and consulting needs. JPG is a WBENC certified company.

Winzig Consulting Services, LLC
Fax/voice mail: 612-677-3649
www.winzigconsultingservices.com

A Minneapolis, Minnesota-based limited liability company providing technical writing, technical editing, HTML editing, and web publishing services since 1990.

International Language Services, Inc.
Barb Sichel, Director of Business Development
International Language Services, Inc.
5810 Baker Road, Suite 250
Minnetonka, MN 55345
Phone: (952) 934-5678; Fax:(952) 934-4543
bsichel@ilstranslations.com
www.ilstranslations.com

International Language Services, Inc. delivers on-time and accurate translations. Even your most technical content is appropriately translated for your target audience so that your translations generate the intended results. ISO 9001: 2000 certified with access to translators for any language and business application. Exceeding your expectations is our goal!

Dashe & Thomson, Inc.
401 No. 3rd St., Suite 500
Minneapolis, MN 55401
Phone: 612-338-4911 Fax: 612-338-4920
barbara.camm@dashe.com
www.dashe.com

Dashe & Thomson, Inc., is a woman-owned consulting company founded in 1981, providing customized training to enable large-scale business changes – from enterprise-wide software to process reengineering. We assist organizations with documentation, business process development, electronic performance support systems, instructor-led training, eLearning, change management, and communication planning. We are WBENC certified.

Catalyst Consulting Group, LLC
3820 Pillsbury Avenue South
Minneapolis, MN 55409
Phone: 612-825-3341
nancy@catalystconsultinggroupllc.com
www.catalystconsultinggroupllc.com

Catalyst Consulting Group's mission is to help organizations and individuals grow and excel through improved workplace performance and customized learning opportunities. Our consultants work with our clients in a collaborative manner to build the capacity of their organizations, teams, employees, and constituencies. Our firm specializes in: 1) Improving workplace performance and effectiveness, business processes, job design, and team functioning; 2) Managing institutional knowledge and information; technical writing; and internal and external communications; and 3) Developing customized web-based and instructor-led education and training programs; guides, job aids, instructional videos, etc.

Our capacity building and coaching approach leaves our clients with tools, skills, and knowledge to help them succeed when similar needs arise again. Visit our website for more information on our services, models, past projects, and our guiding principles. We are a registered woman-owned business.

DeYoung Consulting Services
Karen DeYoung
6800 France Avenue South, Suite 120
Edina, MN 55435
Phone: 952-920-1499
www.deyoungconsultingservices.com

DeYoung Consulting Services, LLC, is a performance improvement and organizational development consulting company that works to provide organizations with the programs and processes they need for organizational growth. For almost fifteen (15) years, DeYoung Consulting Services has been providing organizations with solutions that equip their employees with the skills and insights needed for better performance in the workplace. Services include customized training, e-learning, change management and communications strategies.

 
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Nevada

E2H2 Technology Solutions
9080 Faversham Court, Suite 2000
Las Vegas, NV 89123-3025
Phone: 702.280.5958
emerson@e2h2techsolutions.com
www.e2h2techsolutions.com

E2H2 Technology Solutions is an outsourcing training and documentation company. We provide technical communications, web site design, web-based help systems, curriculum design and training, and online survey design and hosting services to business, government, and education. We specialize in developing on-site proprietary software training programs, from creating training documentation to managing the entire training deployment effort.


 
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New Hampshire

Wing Group, LLC
20A Northwest Blvd #216
Nashua, NH 03063
Phone: 978-226-TDOC (8362)
info@wing-group.com
www.wing-group.com

Services provided to start-ups through Fortune 500 companies that include technical writing, editing, illustration, indexing, template design, project/translation management, etc. We create user documentation, manuals, guides, online Help, training, and so on. We also offer contract, contract-to-perm, permanent placement for documentation professionals. We specialize in medical device, IT, and more.

WordSmith, LLC
142 Main Street
Suite 304
Nashua, NH 03060
Phone: 877-881-8606, Fax: 603-881-7008
david@wordsmith.net
www.wordsmith.net

WordSmith, LLC is a leading provider of technical documentation services-consulting, training, and development. We work with clients to help them develop documentation architectures and strategies. We train people to design and build effective online information systems. We are certified as trainers and consultants for Adobe's RoboHelp and Captivate, AuthorIT, and Madcap's Flare. Information is a capital resource. Creating and managing it require investment. We help maximize return on that investment.

Randy Duermyer
20A Northwest Blvd. #177
Nashua, NH 03063
Phone: 603-883-4841
randy@randyduermyer.com
http://randyduermyer.com

Randy Duermyer provides award-winning technical documentation consulting services, including the design and production of online help and Web-based help systems, as well as SEO copywriting, HTML/XHTML/CSS coding and other online marketing services, both on a direct and subcontract basis.



 
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New Jersey

The Paul Neshamkin Group
1015 Washington Street
Hoboken, NJ 07030
Phone: 201-714-9525, Fax: 201-714-9525
info@helpauthors.com
www.helpauthors.com

Consulting, training, and development of online information systems—Web-based Help, HTML Help and Windows Help solutions for online documentation. Specializing in ComponentOne Doc-To-Help consulting, training and development. ComponentOne certified trainer and MVP. Microsoft Help MVP 1998-2009.

Interactive Video Productions
470 State Route 79
Morganville, NJ 07751
Phone: 723-970-9446
info@interactivevideo.com
www.interactivevideo.com

Interactive Video Productions (IVP) specializes in providing technology support to the marketing research industry. Our primary product offerings include:

  • MobiLAB - usability lab with a full-time technician

  • MobiLAB ET - eye tracking lab with a full-time technician

  • Videoreport summary highlight reels

  • Videographers to record in-home ethnographic research

All of our services can be provided on a per diem basis in any research facility or non-research facility location. With an International presence and fifteen years of experience, IVP can provide the same level of support and expertise across the country and in the UK.

 
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New Mexico

The Communication Circle
918 La Senda NW
Albuquerque, NM 87107
Phone: 505-898-4912, Fax: 505-898-5407
JonPrice@AOL.com
www.theprices.com
www.webwritingthatworks.com

Jonathan and Lisa Price consult on information architecture for technical subjects, customer assistance for Web applications and sites, and Web content.

WriteBr@ins Consultancy
6 Avila Court
Santa Fe, New Mexico 87508 Phone: 505-466-6414, Fax: 505-466-6408
consult@writebrains.com
www.writebrains.com

Rapidly becoming a leader in providing professional, dynamic, and creative solutions for your organization's communication needs, to include: online, multimedia, and Internet-based communication, training, marketing, and technical communication systems. We deliver cost-effective, quality services, and user-friendly products on time and as promised. We’re not satisfied until you are.

Data-Scribe
P.O. Box 15361
Rio Rancho, NM 87174
Phone: 505-896-9379
info@datascribe.biz
www.datascribe.biz

Woman-owned, minority-owned business offering writing services for small science and engineering companies. Technical writing and editing. Proposals. Training materials. Seminars. Press releases. Marketing materials. Newsletters.






 
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New York

Chatfield, Karen
315 W. 92nd Street, Unit 4N
New York, NY 10025


Enervision Media, Inc.
100 The Narrows Road
East Chatham, NY 12060
Phone: 518-392-8740
Info@EnervisionMedia.com
www.EnervisionMedia.com

Specialists in user-centered design and editorial for interactive media. We can help you redesign your site or application, or improve its effectiveness with embedded Help, interactive demos, training materials, and user guides.

ElectronicFiles, Inc.
599 Parkside Avenue
Buffalo, NY 14216
info@electronicfiles.biz
www.electronicfiles.biz

This is a New Media + Design Studio that specializes in the electronic publishing needs for business, specifically online Help documentation. This company has developed and enhanced robust Help systems for companies like Kodak, XEROX, Novartis Pharmaceuticals, and more. They provide consultation to businesses who want to develop internal competency and standards in online documentation development. Expert knowledge in graphic design, user interface design, and print, web, video and sound design for the web.

Knowledge Transfer International
462 Seventh Avenue, 18th Floor
New York, NY 10018
Phone: 212-355-8080, Fax: 212-355-7266
info@ktic.com
www.ktic.com

Since its founding in 1980, Knowledge Transfer International (KTI) has become a leader in creating integrated training and performance support solutions.

LEK Communications
Lois Karlin
26 Kings Ridge Rd.
Warwick, NY 10990
Phone: 914-443-0654
lois.karlin@gmail.com

Independent contractor specializing in help system development delivers quality documentation for challenging projects.

Language Intelligence, Ltd.
16 North Goodman St.
Rochester, NY 14607
Phone: 585-244-5578, Fax: 585-244-7880
mail@languageintelligence.com
www.languageintelligence.com

Language Intelligence offers professional localization and language services.

Premier Technical Communications
1387 Fairport Road, Bldg. 1050
Fairport,  NY 14450
Phone: 585.388.3310
Toll Free: 888.870.4460
Fax: 585.388.6211
www.premiertechnical.com

Develop documentation, online Help, and performance support tools for a variety of technical products; develop training programs (traditional and Web/CD/DVD-based); provide project management, editing, design/DTP, and translation services; extensive experience with leading development tools, including RoboHelp, Flare, WebWorks, FrameMaker, Acrobat, Flash, Director, RoboDemo, Captivate, Articulate, and Adobe Creative Suite applications.

Welldrafted Consultants Inc
334 Cornelia Street, Suite 599
Plattsburgh, NY, 12901
Phone: 1-877-877-0330
info@welldrafted.net
www.welldrafted.net

Media Movers, Inc.
1221 Avenue of the Americas,34th Floor
New York NY 10021
Phone: 646-233-2226
info@media-movers.com
www.media-movers.com

Full service localization company offering services in translation,dubbing,subtitling,voiceovers & production in Asian,Indian & European languages.

Shenouda Associates Inc.
52 Caversham Woods
Pittsford, NY 14534
Phone: (585) 381-1254
shenouda@easescommunication.com
www.easescommunication.com

Shenouda Associates Inc. provides writing and editorial services, staffing services, and speaking services. With a keen understanding of effective communication, we research, design and develop the professional publications that launch your products, streamline your processes and promote your business. During peak times, we staff your projects with knowledge workers and creative talent, including communication specialists, instructional designers, project managers, localization editors, Web developers and IT support. At your organization's conference and your business events, we present engaging, informative workshops, seminars and keynotes on topics related to creating technical and business publications; managing the projects in your professional and personal life; and starting and sustaining a business.

iProbe Multilingual Solutions, Inc.
5 W 36th Street, Suite 402
New York, NY 10018
Tel. 212-489-6035
Fax 212-202-4790
info@iprobesolutions.com

iProbe offers nationwide print, web and multimedia localization services in 6800 languages: Translation of technical, medical, legal, financial, marketing and general business documents, Transcription of Audio & Video, Multilingual Typesetting & Desktop Publishing (DTP), Captioning, Subtitling, Dubbing & Voiceovers, Audio recording (ISDN), DVD-authoring, Video & Audio Encoding and Simultaneous Interpreting.

Premier Translation Services
1387 Fairport Road, Bldg. 1050
Fairport, NY 14450
Phone: 585.388.3310 Ext. 21
Toll Free: 888.870.4460
Fax: 585.388.6211
www.premiertranslation.com

Document Translation and Interpreting Services

NorthCoast Writers, Inc.
415 Thayer Road
Fairport, NY 14450
(585) 742-1388
info@northcoastwriters.com
www.northcoastwriters.com

Providing technical writing, online help development, and training documentation. With more than 40 years combined experience, NorthCoast Writers, Inc. offers exceptional quality, attention to detail, and respect for schedules and budgets. Ask about our expertise in MadCap Flare and our latest book, "Five Steps to MadCap Flare."

Language Intelligence Ltd.
16 N Goodman St
Rochester, NY 14607
Phone: (585) 244-5578
technical_translation@languageintelligence.com
www.languageintelligence.com

Language Intelligence provides technical translation services to companies that are selling products internationally. Our services include: Software localization and internationalization, In-language Software Testing, UA Documentation Translation and Process Consulting. Client references and case studies are available on request, please contact us today!

Quarter Bound Press
Chapel Hill + D.C. + New York
Phone: 585.200.3165
publisher@quarterboundpress.com
quarterboundpress.com

This is a publishing company that specializes in the publishing needs for business, specifically online help, standard operating procedures, and manuals. This company has developed and enhanced robust Help systems for companies like Kodak, XEROX, Novartis Pharmaceuticals, and more. They provide consultation to businesses and individuals who want to publish in a variety of formats (print, web, video, sound). Expert knowledge in graphic design, user interface and trademark design.

 
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North Carolina

DTS Language Services, Inc.
7780 Brier Creek Parkway, Suite 325
Raleigh, NC 27617
Phone: 800-524-0722
contact@dtstrans.com
www.dtstrans.com

For 35 years, DTS has provided accurate, technical translation services in more than 50 languages. Do you need Help Files translated? Foreign language desktop publishing? Other documentation translated? Please call or email to request information.

Keypoint Consultants, Inc.
Ann-Marie Grissino
1005 Barrasett Court
Wake Forest, NC 27587
Phone: 919-562-2464
amgrissino@keypointconsultants.com
www.keypointconsultants.com

Provide content-rich documentation, online Help, task-oriented documentation, award-winning user guides, and interactive Web-based courseware. Knowledge management consulting using content management systems and content repositories. For over 15 years, Keypoint has consistently received five-star ratings. To get your project done quickly, accurately, and without management headaches, just give us a call.

Kingsley Indexing Services
3401 Monadnock Ridge
Efland, NC 27243
Phone: 919-563-9947
indexpup@indexpup.com
www.indexpup.com

Kingsley Indexing Services provides high-quality indexes to the publishing industry and individual authors. Services include back-of-the-book indexing, embedded indexing, web-site indexing.

VisionCor
6000 Fairview Rd., Ste. 350
Charlotte, NC 28210
Phone: 704.554.7007
sbarretta@visioncor.com
www.visioncor.com

VisionCor is a professional services and consulting firm specializing in the design and development of business documentation, training, and online content solutions. We provide our clients and their employees with the appropriate business information and training solutions in order to maximize employee productivity and achieve measurable ROI results.

Orange Translations
606 Mayflower Dr.
Greensboro, NC 27403
Phone: 336-793-5183; Fax: 336-793-4865
team@orangetranslations.com
www.orangetranslations.com

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Ohio

WriterTech LLC:
9327 Ambleside Drive
Cincinnati, OH 45241-1181
Phone: 513-777-7279
www.writertech.com

Provides contract technical writing services including software user assistance, user guides and manuals, online Help (WinHelp and HTML Help), content editing, and web-based Help.

The ComWell Group, LLC
516 Monteray Ave.
Dayton, Ohio 45419
Phone: 937.602.4963
Fax: 937.293.4985
info@thecomwellgroup.com
www.thecomwellgroup.com

The ComWell Group provides a single source solution to all your business communication needs. Our expertise includes technical documentation, marketing documentation, graphic art, illustrations, localization and globalization, translations and web development. "You focus on creating a fine product. We'll focus on informing the world."

VERB Writing Solutions, LLC - Michael Baird
Phone: (614) 865-1339
mbaird2@insight.rr.com

Michael produces award-winning user's guides and quick setup sheets, technical reference manuals for consumers and engineers, white papers describing technologies, data sheets for products and services, online Help systems, training documentation, and Web site content.

He manages all aspects of information design and delivery, from initial fact-finding meetings to completing and producing information products in various formats, depending on client needs.

TDRS-US
Cleveland, OH 44131
Phone: (440) 237-2486
http://www.tdrs-us.com

Provides technical documentation including: User Guides, Online Help and Web Help systems, web content, programmer’s toolkits and APIs, functional design documents, system architecture guides, internal code migration guides, program code and technical specifications, technical knowledge transfers, business process guides, manufacturing assembly, operation and testing procedures, system test and validation, change management, courseware development, interactive training workbooks and materials, interactive data dictionaries, marketing materials and catalogs, proposals responding to RFPs, and reference, operator, and maintenance manuals. Supports first-generation software development and cross-platform software migration implementations.

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Oregon

Lingo Systems
15115 SW Sequoia Parkway, #200
Portland, OR 97224
Phone: 503-419-4813, 800-878-8523
Fax: 503-419-4873
info@lingosys.com
www.lingosys.com

We are continuously providing great localization services that custom-fit our client's needs. We are committed to on-time delivery.

ROC Documentation Services
1819 Olivia Circle
Albany, Oregon 97321
Phone: 541.619.7961
Ray@ROCDocumentation.com

ROC Documentation Services provides technical documentation consultation and outsourcing services to technical groups and companies. Whether your need involves har-copy or soft-copy materials (e.g., manuals, electronic help systems, brochures), we are experienced, educated, and professional. We keep overhead low. By hiring writers, editors, etc., as needed on a project-by-project basis, we can offer you competitive rates and convenient service.

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Pennsylvania

Guenther Indexing Services
543 Spring Oak Drive
West Chester PA 19382
Phone: 610-436-4049
nanguent@verizon.net
www.guenther.bizland.com

Providing indexing services for books, documentation, and web sites.

Work Write
128 South Eastview Ave.
Feasterville, PA 19053
Phone: 215-357-3453
Fax: 215-357-0695
cheri@workwrite.com
www.workwrite.com
www.keyworks.net

Work Write, Inc. specializes in the design and development of user assistance and performance support for the Windows and web platforms. Our specialty is embedded help - that is, online help and other forms of user assistance that are built into the user interface of a software application to provide assistance at the point of need. We also provide training on content development, help design/architecture, and popular authoring tools (RoboHelp HTML, Dreamweaver, and others). Through our software division, KeyWorks Software, we develop tools and strategies for enhancing the capabilities of Microsoft help development systems, including HTML Help 1.x and the new Longhorn help system. Cheryl Lockett Zubak, president of Work Write, Inc., is an accomplished and popular speaker of hypermedia design and development, and a charter member of the Microsoft Help MVP program.

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Rhode Island

ForeignExchange Translations, Inc.
One Richmond Square
Providence, RI 02906-5139
Phone: 888-454-0787, 401-454-0787, Fax: 401-454-0789
info@fxtrans.com
www.fxtrans.com

ForeignExchange Translations offers print and web localization services in up to 32 languages. Clients include H&R Block, Guidant, Quios.com. ForeignExchange also offers ongoing consultation and web maintenance services.

 
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Tennessee

Airship Communications
305 Chippewa Circle
Nashville, TN 37221
Phone: 615-491-2681
daniel@airshipcommunications.com
www.airshipcommunications.com

Full service business and technical communications specializing in corporate, IT, regulatory compliance, systems analysis, documentation project management, best practice, software documentation, marketing, and more. Over twenty years IT and corporate business experience involving writing, mentoring, and a full understanding of the challenges faced by corporate business and IT leaders.

Written Designs
Libby Craver-Technical Communicator/Owner
100 Lehman Trail
Murfreesboro, TN 37128
Cell: 702-501-6743
libby@writtendesigns.com
www.writtendesigns.com

Written Designs provides businesses with outstanding technical documentation, training materials, and technical marketing documents to help companies compete in the local, national and global marketplace. We provide quality documentation in a timely manner at competitive rates. Visit our website or call us today to discuss your next project!

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Texas

Aum Communications
6020 Longley Ct.
Dallas, TX 75252
Phone: 972-930-0699
jean@aumcommunications.com
www.aumcommunications.com

Aum Communications provides a variety of communications services, including online Help systems, application Help, corporate communications, white papers, and product specifications. Please visit our website for descriptions, ideas, and a style gallery of ideas that might work for your communications requirements.

Greenbrook Technical Communications
10809 Chestnut Ridge Rd
Austin, TX 78726
Phone: 512-331-2043
helpu@inetport.com

Consulting, training, and project management for the online communication industry.

The Integrity Group
Corporate Headquarters
20333 State Highway 249, Suite 500
Houston, TX 77070
Phone Toll Free: 877-468-3477x107
Local: 281-955-0707x107
Lschaub@go-integrity.com

The Integrity Group's award-winning documentation team is the best in the industry. Our services cover virtually every aspect of content development, such as documentation strategy, technical writing, project management and coordination, printed documents, and online documents. We deliver the skills and energy you need to get the job done!

KnowledgeTech
P.O. Box 1755
Marble Falls, TX 78654
Phone: 877-566-9835
info@knowledgetech.cc
www.knowledgetech.cc

Creates software documentation, technical writing, and custom end-user training for your packaged and proprietary software systems. We can help your employees and customers learn to use your applications effectively and confidently. Our experience with proprietary applications streamlines the design and development process. Will partner with software developers and VARs.

Write Results
303 Rowland
Austin, TX 78745
Phone: 512-442-0949

UserAid
5138 Carew Street
Houston, TX 77096
Phone: 713.668.7199
info@useraid.com
www.useraid.com

UserAid provides comprehensive solutions using the latest technologies and methods. We deliver information to your users when and where they need it. With single-sourcing and design techniques, we address your immediate needs and reduce future maintenance costs. We combine usability, information development, graphic design, and technical implementation services to deliver the complete solution you need.

TechWrite OnTime
Shannon du Plessis
17301 Dashwood Creek Drive
Pflugerville, TX 78660-5712
Phone: 512 -217-7427
scmduplessis@techwriteontime.com
www.techwriteontime.com

I invite you to take advantage of my 20+ years of business and writing experience as we work together to complete your project on time and within budget. I am an award-winning, certified technical writer and specialize in the following technical writing niches:

  • online and web-based help (including context-sensitive help and tutorials)

  • user manuals

  • e-learning courses

  • technical editing

Please contact me so we can discuss your project and how I can help you. I serve clients in the U.S. and internationally from my home office.

Technical Writing Services
Larry Boyd
3018 Apple Valley Drive
Garland, TX 75043
Phone: 214-317-3106
larry@dfwtechwriter.com
www.dfwtechwriter.com

A self-directed technical writer with over 15 years experience writing business processes, product guides, project communications, and procedure documentation. Serving the Dallas / Fort Worth metro area.

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Utah

DocIt Online: Bruce Michelsen
700 North Valley Drive
Spanish Fork, UT 84660
Phone: 801-798-0755
brucedmichelsen@yahoo.com

Help training, consulting and design. Contract work in print to online conversions. Tech writing, Help development, and web authoring expertise.

 
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Virginia/Washington, D.C.

Information Experts Inc.: Marissa Levin
1110-E Elden Street
Suite 108
Herndon, VA 20170
Phone: 703-742-7830
mlevin@informationexperts.com
www.informationexperts.com

Standard and HTML-based online Help systems, printed and online technical documentation, instructor-led training programs, computer-based training programs, and Web-based training programs for high tech and telecommunication companies.

JTG, Inc.: Rowan McGann
99 Canal Center Plaza, Suite G-10
Alexandria, VA 22314
Phone: 703-548-7570, Fax: 703-548-8223
sales@jtg-inc.com
www.jtg-inc.com

JTG, Inc., is a language consultancy firm dedicated to multilingual communications such as translation and localization, e-learning solutions, and globalization services. We select and recommend human translation approaches and language technology solutions based on our customers' specific requirements, ensuring high quality and cost efficiency every step of the way.

Tekwrite: Ken Jacobs
415 Dogwood Lane
Christiansburg, VA 24073 (SW VA)
Phone: 703-742-7830
ken@lifeismodular.com
www.tekwrite.com

"Providing Technical Writing Services to the High Tech Community" - Award-winning consultant with fifteen years experience providing printed and online documentation at a reasonable cost.

Globalization Partners International
1600 Tysons Blvd, 8th Floor
McLean, VA 22102
Phone: 866-272-5874
Fax: 202-478-0956
www.globalizationpartners.com

GPI helps companies communicate and conduct business in any language and in any locale. We do this by providing an array of globalization services including:

  • Translation

  • Multilingual Desktop Publishing

  • Software Internationalization & Localization

  • Website Internationalization & Localization

  • Software and Website Testing

  • Globalization Consulting

GPI currently works with professionals worldwide in over 100 languages and 15 globalization disciplines utilizing technology as a tool to deliver great service on a global basis.

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Washington

BEST Consulting
12910 Totem Lake Blvd. N.E.
Kirkland, WA 98034
Phone: 425-814-8104
rossw@bestnet.com

Online Help, Web page, and print media development, consulting and training; complete software design and implementation with one or a team.

Dahlke, Eric
17121 NE 80th
Redmond, WA 98052
Phone: 425-881-3244
edahlke@aol.com

Tabby Cat Communications
Cheryl Landes
4742-42nd Avenue SW #512
Seattle WA 98116-4553
Phone: 206-937-2488
www.tabbycatco.com
tabbycatco@aol.com

Tabby Cat Communications specializes in writing, editing, indexing, and research services for technical and non-technical audiences. Owner Cheryl Landes, an award-winning technical writer, has more than 20 years of experience documenting software and hardware (online and print) and creating technical training materials, along with 13 years as a marketing writer.

Helpful Solutions
116 16th Ave. NE
Bellevue, WA 98008
pao@helpfulsolutions.com
www.helpfulsolutions.com

Software development specializing in Help engine extensions, Help Authoring Tool enhancements, and custom utilities.

Juniper Media
Seattle, WA
Phone: 206-321-1949
letha@junipermedia.com
www.junipermedia.com

Help design, writing, and development; user interface design; usability testing; HTML development; technical documentation; editing.

Q & A Publications: Carla Sabotta
10214 161st Pl. NE
Redmond, WA 98052
Phone: 425-497-9020, Toll free: 866-841-9139 x 1166
Toll-free Fax: 866-841-9139 x 1166
qapub@nwlink.com
resumes.dice.com/qapub

Q & A designs and writes functional specifications, coding procedures and reference material, training manuals, and online Help. We document SDK's, API's, developer tools, server technology, and enterprise application technology for developer, administrator, and end-user audiences.

Aquent (formerly Sakson & Taylor)
1109 N 36th Street
Seattle, WA 98103
Phone: 206-632-6931
www.aquent.com

Jim Wolcott Documentation
15127 Sunset Ln.
Mount Vernon, WA 98273
Phone: 360-424-6778
jim@jimwolcott.com
www.jimwolcott.com

Specializing in user documentation: project management, writing, illustrations, layout and production. Printed, PDF, or Windows Help formats. Over 14 years experience and 120 completed manuals. I'm the author of the Palm Pilot documentation, and my clients include Palm, HP, Canon, Apple, Seiko and Radius.

Charlie Kyle Associates
Seattle WA USA
Phone: 206-459-4078
c.kyle@comcast.net
c.kyle.home.comcast.net/work.htm

Experienced professional specializing in online help, web front-ends, and user assistance. Tools: DxStudio and DxEditor, Adobe Technical Communication Suite, RoboHelp, Homesite. Clients: Motorola, Pfizer, IBM, Attachmate, Microsoft.

Sock Monkey Consulting, LLC
12408 Kallgren RD NE
Bainbridge Island, WA 98110
Phone: 206-780-8850
www.sockmonkeyconsult.com
info@sockmonkeyconsult.com

Whether you need very technical API documentation or a online help facility for naive users, Sock Monkey Consulting will deliver on time and within budget. Member of OASIS DITA TC since its inception. Clients include Amazon, Microsoft, Onyx, AT&T Wireless, Rational (now IBM), Avaya, and RPI.

milengo Inc.
1001 Fourth Avenue, Suite 3200
Seattle WA 98154
Phone: 877-224-8740, Fax: 866-203-1685
www.milengo.com

milengo is a worldwide provider of technical translation and localization services dedicated to the IT Industry. Each of our 16 offices work with native-speaking and technically trained translators, utilizing the latest Computer Aided Translation tools. Other services include multilingual desktop publishing, multimedia and voice-over services, and documentation structuring services.

Quardev, Inc.
2707 NE Blakeley St
Seattle WA 98105
Phone: 206-547-7771 x 107
www.Quardev.com
contact@Quardev.com

Quardev provides expert technical services including skilled software and Web testing, technical communication services, project management, and consulting. We strive to design each solution to match our clients' specific needs and are committed to providing the highest level of customer service and forming long-term partnerships. Working with Quardev means fully experiencing our promise of five-star service, innovative solutions, and absolute integrity.

Volt Technical & Creative Communication
Erin Lastala, Lead Technical Recruiter / Six Sigma Yellow Belt
11601 Willows Road, Suite 200
Redmond, WA 98052
Phone: 425.702.9000, Fax: 425.702.0415
www.volt.com
elastala@volt.com

Volt Technical & Creative Communications partners with the most respected and innovative companies to optimize recruitment and business performance. Our design and delivery of total workforce solutions keeps pace with unique, ever-changing workforce requirements and delivers targeted benefits.

Career satisfaction is more than just a paycheck, it’s building a career to challenge and inspire you. Our greatest measure of satisfaction is launching successful careers for our candidates. We connect talented people with respected companies in the following disciplines:

  • Technical Documentation

  • Media, Design and Production

  • Sales and Marketing

You deserve to have a job you love.

IRREVO
16009 SE 136th ST
Renton, WA 98059
Phone: 888.878.8908
www.irrevo.com
request@irrevo.com

Leverage our Knowledge Task Force to assist on any knowledge base content initiative. We work closely with your team to deliver quality results on time and on budget. We’re available for short and long-term engagements.

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Wisconsin

International Communication by Design, Inc.
1726 North First Street (UPS/Fed Ex: 116 East Pleasant Street)
Milwaukee, WI 53212
Phone: 414-265-2171, Fax: 414-265-2101
translate@icdtranslation.com
www.icdtranslation.com

Translate to Evolve? ICD’s New Blog:
http://icdtranslationtrans2evolve.
blogspot.com/

WriteStarr Information Services
8920 Wilmot Road
Pleasant Prairie, WI 53158
Phone: 262-694-1028
mike@writestarr.com
www.writestarr.com

WriteStarr Information Services provides documentation services including user's manuals, online documentation, help files, custom Microsoft Word templates, web site development, web site hosting, technical editing, graphic design, and technical illustration.

Michael Writing
4208 55th Avenue
Kenosha, WI 531
Phone: 262-705-9444 Fax: 414-224-7623
michael@michaelwriting.com
www.michaelwriting.com

Expert technical writing, illustration, training materials, online help, and all other forms of technical communication to support your products and business. World class documentation which will complement your products and impress your customers.

 
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Australia

Brilliant Training & Consulting
PO Box 30
St Leonards NSW 1590
Australia
Phone: +61 02 9437 4185 ext 228, Fax: +61 02 9436 1184
johnh@brilliant.net.au
www.brilliant.net.au

RoboHelp consulting is available for anyone developing application Help systems, intranet documentation, and Help for the Web. If you need to create WinHelp, HTML Help, JavaHelp, WebHelp or printed documentation, then we have the expertise and real world experience to show you how.

HyperWrite Pty Ltd
P O Box 4266
Mulgrave, Victoria 3170
Australia
Phone: +61 3 9803 8291, Fax: +61 3 9445 9363
webmaster@hyperwrite.com.au
www.hyperwrite.com

We advise and assist organizations by creating documentation strategies, implementing DITA and structured authoring workflows, and providing specialized training services in technical communication and authoring tools. We also organise, in conjunction with WritersUA, the annual Australasian Online Documentation and Content Conference (AODC).

CyberText Consulting Pty Ltd
PO Box A586
Australind, Western Australia 6233
Australia
Phone: +61 4 1993 5516 (mobile/cell)
info@cybertext.com.au
www.cybertext.com.au
Skype and MSN Messenger available - email for details

"Making technical information understandable." Provider of consulting and contract technical writing services to a variety of industries. Main specialties: software user manuals and online Help; business process policies and procedures; content creation, proofing and editing; single-sourced documentation; training; etc. AuthorIT Certified Consultant; experienced in other help authoring tools.


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Belgium

Cutesolutions
30, rue Josse IMPENS
91030 Bruxelles - Belgique
Phone+32-2-2155157 Fax: +32-2-2156416
ibl.belgium@telenet.be
http://cute4u.net:8082

Cutesolutions is a provider of innovative classic and blended training, online training (i.e. e-learning) and CBT on personal development, e.g. assertiveness, creativity, ...


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Canada

Cyberscribe Solutions, Inc.
PO Box 43096, RPO Cascade
Burnaby, BC
Canada V5G 4S2
Phone: 604-435-7776, Toll free: 866-435-7776
Fax: 866-283-9337
info@c-scribe.com
www.c-scribe.com

Cyberscribe has extensive experience producing corporate, commercial and technical documentation. Our team has authored and edited user guides, operation manuals and training materials for a wide range of audiences and industries. We also provide business analysis and project management services related to large-scale content management efforts. CYBERSCRIBE ... we've been at this for ages.

Devonia Technical Communication Services Inc.
RPO No. 29110 - 3500 Fallowfield Road (Barrhaven)
Ottawa, ON
Canada K2J 4A9
Phone: 866-241-9077, Fax: 866-262-9190
devonia@devonia.com
www.devonia.com

We produce the following documentation for government, business, and industry: installation, maintenance, and user manuals; quick reference guides; glossaries; indices (indexes); computer-based training; release notes; desktop publishing; proofreading; and document conversion.

Euphoria Workforce Solutions
401 Richmond Street West
Suite 401
Toronto, ON
Canada M5V 3A8
Phone: 800-269-5066
info@euphoriaworkforce.com
www.euphoriaworkforce.com

It's more than just a corporate video or web portal. Euphoria Workforce helps clients to link strategic goals to successful business outcomes. A leader in workforce solutions, Euphoria builds technology and communication solutions that produce results in sales strategy, education delivery, and business processes.

Jill Kanter
Home: 207-288-5318, Cell: 207-610-0009
techwrite@roadrunner.com

Jill Kanter has been meeting U.S. and Canadian documentation needs for the past 15 years, using state-of-the-art tools and techniques to provide cost-effective, user-friendly online Help, tutorials, and hardcopy user manuals.

Hyperscribe Inc.: Ian Patton
7632 - 88 Ave.
Edmonton, AB
Canada T6C 1K8
www.hyperscribe.ca

Hyperscribe specializes in the creation and maintenance of hypertext procedure, training, and product manuals in HTML Help, Adobe Acrobat, and WinHelp formats, and in its network distribution via "Launcher." Hyperscribe also develops integrated Help for custom software applications.

i write stuff INC.
2023 7 Av SE
Calgary, AB Canada T2G 0K2
www.iwritestuff.ca

i write stuff INC. is based in Calgary, Alberta, and creates technical content. Clients include oil and gas exploration companies, geomatic companies, application developers, and IT support.

Infoworks
229 Park Home Avenue
North York, ON
Canada M2R 1A1

Medway Communications Inc.
21040 Dalton Road
Jackson’s Point, ON
Canada L0E 1L0
Phone: 416-988-0739
greg@medwaycomm.com
www.medwaycomm.com

Toronto-area technical communication firm, specializing in design and development of software documentation, policies and procedures, and training materials. Expert development of HTML, HTML Help, PDF and hardcopy, using FrameMaker, RoboHelp, MS Office, and Adobe Acrobat.

SoftScribes Services Inc.
1803 - 63 Keefer Place
Vancouver, BC
Canada V6B 6N6
Phone: 604-736-7179
info@softscribes.com
www.softscribes.com

A full-service technical communications company with over 30 years combined experience in print and online documentation. We are FrameMaker and RoboHELP experts, work on PC and Macintosh platforms, and handle the most complex applications with ease. We pleasantly surprise our customers!

Welldrafted Consultants Inc
286 St Catherines St, West
Montreal, QC
Canada H2X 2A1
Phone: 514-877-0330
info@welldrafted.net
www.welldrafted.net

Words4Nerds
1464 Edgeware Rd.
Victoria, BC
Canada V8T 2J4
Phone: 250-592-5031
info@words4nerds.com
www.words4nerds.com

Words4Nerds develops professional online Help, end-user manuals, and web content for software companies. We also offer editing, formatting, and documentation design services. Efficient project management and extensive experience in IT support services ensure we deliver effective documentation that's on-time and on-budget.

Moon Beach Communication
306 - 1580 East 3rd Avenue
Vancouver, BC
Canada V5N 1G9
Phone: 604-331-0948
solutions@moonbeachcom.com
www.moonbeachcom.com

Moon Beach Communication has 18 years' experience delivering quality online and print documentation solutions for a range of audiences. We design and manage documentation projects, develop online help, web-based training, course material, Web content, and software and hardware user guides and technical reference manuals.

GottaProject Inc.
6081 Hutchison St.
Montreal, Quebec
Canada H2V 4B7
Phone: 514-277-7636
info@gottaproject.com
www.gottaproject.com

Our team of experts is skilled in the planning, development, management, and the delivery of technical information for technology-related solutions. We will work with your organization throughout the life cycle of any project or product to understand your technologies and practices.

From the RFP to the delivery process, we will provide high-quality technical documentation, technical training, technical project management, and customized course development solutions that meet your objectives, schedule and budget.

TEK-Right Services
Vancouver, BC CANADA
Phone: 778-233-4544
info@TEK-Right.com
www.TEK-Right.com

TEK-Right Services offers accurate technical writing and editing services, on-site in Vancouver, BC or remotely.
Principal Mellissa Ruryk has wide experience in writing, editing and training and continues to expand her knowledge and expertise in the areas of:

  • content management, topic based writing, single sourcing

  • instructional design, video tutorials

  • online help systems (primarily Flare)

  • software user guides, policy and procedures manuals

  • RFP/RFI preparation and responses

  • web 2.0 tools for support, training and help

  • marcomm and graphic design

I’ve worked for one-person outfits right up to oil and gas giants…I’d be happy to work with you.

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China

Ivan Walsh
701 Longhua 14002
Shanghai, China
Phone: 00 353 860886349
ivan@ivanwalsh.com

Shanghai-based Ivan Walsh delivers documentation in Adobe FrameMaker, RoboHelp, and Camtasia Studio among others. Ivan can create your documentation from scratch, update existing documents, develop technical standards, style guides and datasheets, as well as provide online tuition to your staff via Skype.

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France

Mr. Michele Esposito
6, route du Nouaou
40230 St-Vt-de-Tyrosse
France
Phone: + 33 (0) 5.58.77.39.13, Fax: + 33 (0) 5.58.77.39.13
info@globalizer.net
www.globalizer.net

Freelance Technical Translator & Localisation Specialist. Technology, Localization, Marketing, Graphic Arts, Finance. Independent technical translator specializing in technology, software, multimedia, graphic arts and automation, and leading provider of multilingual solutions offering scalable translation technology software and services. If you want to translate from one language to another, I have the solution.

Kemper DOC
12 impasse Le Roux
France
Phone: (+33) 2 98 53 34 82, Fax: (+33) 2 98 53 37 61
contact@kemperdoc.com
www.kemperdoc.com

Customized documentation services for information technologies professionals. Design, authoring, and translation of online and paper documentation projects: online Help for software packages and Web-based applications, corporate reference and policy materials, etc. Consulting and training on ForeFront ForeHelp and eHelp RoboHELP. Turn-key localization of software and documentation.

Mr. Robert Wisbey
9 Impasse du Val de Sèvre
44200 Nantes
France
Phone: + 33 (0)2 40 34 25 43, Fax: + 33 (0)2 40 34 25 43
Mobile: +33 (0)6 80 33 30 67
info@robertwisbey.com
www.robertwisbey.com

Freelance technical writer and PHP web developer who is willing to work at client's sites all around Europe. Specialises in documenting products within the information technology, telecommunications, mobile networks, and physical sciences sectors. Clients include elata, LogicaCMG, Nortel Networks and UbiNetics. Extremely flexible and competitive rates.

 
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Germany

t3 medien gmbh
Nägelsbachstrasse 26
91052 Erlangen
Germany
Phone: +49 9131 7448-0, Fax: +49 9131 7448-10

t3 medien develops content and information that you need for communication with your market. We create electronic and printed communication tools for every phase of the purchase and use of your products.

Comet Computer GmbH
Rueckertstrasse 5
80336 Muenchen
Germany
Phone: +49-89-54 45 60 45, Fax: +49-89-54 45 60 46
post@comet.de
www.comet.de

With 20 years experience, Comet Computer provides expert consulting for all documentation questions (manuals, online documentation, single-source publishing, HTML Help, JavaHelp, SGML/XML, translation). This award-winning company also operates in the field of software development, content management, and Internet/intranet solutions.

indoition engineering
Marc Achtelig
Goethestr. 24
90513 Zirndorf
Germany
Phone: +49 (0)911/600 46 659, Fax: +49 (0)911/600 46 863
info@indoition.com
www.indoition.com

indoition engineering provides consulting, design and writing services in the fields of user experience design, software documentation, online help, and single sourcing

infotektur - Information Architecture
Kurt Ament
Hallerstrasse 1d
20146 Hamburg
Germany
kament@infotektur.com
www.infotektur.com

Kurt Ament helps technology companies increase the usability and re-usability of their end-user documentation. For over 15 years, he has written, edited, indexed, and programmed hardware and software documentation for industry leaders, such as Hewlett-Packard, Symantec, and Xerox. Clients in the U.S., Europe, and Asia use his conversion templates to transform print documents into online help. He is the author of Indexing: A Nuts-and-Bolts Guide for Technical Writers and Single Sourcing: Building Modular Documentation.

cognitas
Gesellschaft für Technik-Dokumentation mbH
Alte Landstraße 6
85521 Ottobrunn
Germany
Phone: +49 89 610 01 100, Fax: +49 89 610 01 101
info@cognitas.de
www.cognitas.de

cognitas includes more than 80 experienced employees like technical writers, designers, translators, online-help-specialists and tool developers. cognitas is one of the largest certified service providers of technical documentation in many different sectors. cognitas is Reseller of MadCap Software.

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India

Confai Solutions
145, Panchvati Colony
Rd. No 10, Banjara Hills
Hyderabad - 500034 (AP), India
Phone: 91-040-65161889
info@confai.com
www.confai.com

Outsourcing of technical documentation and business documentation. Expertise in tools such as FrameMaker, robohelp, oxygen, etc. Providing DITA or any structured documentation solutions that includes converting your exiting content to structured/DITA content. We can create plugins for your authoring tools to automate your documentation and editing processes.

TASC Consulting Pvt. Ltd.
A-404 Mangalya,
Off Marol-Maroshi Road, Opp Marol Fire Station,
Andheri(E), Mumbai - 400 059.
Maharashtra, India
Phone: +91-22-2859 5963/4

info@tascindia.com
www.tascindia.com

Since 1995, TASC Consulting has established itself as a provider of quality services in the areas of technical writing, instructional design, courseware development and training. Our team leverages its diverse experience and our proven processes to design, develop and deliver solutions that are usable, innovative and cost-effective. Over the years, we have earned a reputation of delivering projects on time and within budget for clients across the world. Among our many clients are Microsoft, Intel, Infosys, Quark, Lexmark, Citibank, and Wipro-GE Healthcare.

Net Systems Informatics (I) Pvt ltd.
307, Apollo Complex, R.K. Singh Marg
Andheri (E), Mumbai – 400 069
Phone: +91-22-56926874/5, Fax: +91-22-28394157
info@n-syst.com
www.n-syst.com

At N-syst, we Nurture & Sharpen Your Solutions Today! Need a training manual developed? Need software documentation? Need online help? Need whitepapers and articles? Need courseware developed? Get in touch with N-syst for all your documentation needs.

Commit
Commit Technologies Pvt. Ltd.
207, 2nd Floor Runwal Heights,
Opp Nirmal Lifestyle, LBS Road,
Mulund (west) Mumbai 400080
Phone: +91 93239 26636, +91 22 32436636
mumbai@commitgroup.com
info@commitgroup.com

Outsourcing your documentation needs to a reliable and competent documentation partner like Commit™ is a strategic business decision. It frees you of documentation hassles and has a powerful impact on corporate growth and stability. Make the choice that gives you greater freedom as well as value for your money. Outsource to Commit™.

ibruk Consulting Pvt Ltd
A-404 Mangalya
Off Marol-Maroshi Road
Opp Marol Fire Station
Andheri (e), Mumbai - 400059
Phone: 91-22-29204260/1
info@ibruk.in
www.ibruk.in

We offer innovative and effective productivity enhancement solutions. Among the services we offer are technical writing, courseware development, instructional design, training, usability engineering, process engineering. We have experience in delivering documentation, training and usability solutions across diverse domains such as IT, Electronics, Electrical, Banking & Finance, Insurance, Healthcare, Oil & Gas, and Shipping. We pride ourselves in delivering quality solutions on schedule and within budget.

Among our many valued clients are Reuters, RSA, Rolls-Royce, Aker Kaverner, Mastek, Tata Consulting Services, Bloom Energy, and Larsen & Toubro.

In ibruk Consulting, you will find a true partner committed to your success.

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Israel

LaHIT - Total User Experience
Phone: 972-9-7460420, Fax: 972-9-7427015
smadar@lahit.co.il
www.lahit.co.il

For the past 12 years LaHIT offers a complete line of User Centered Services providing leading companies (of various domains) in the world, documentation and placement, usability engineering, graphic user interface design, localization, GUI programming, software testing, and web site design. At LaHIT we have a commitment to translating the vision into results.

IFN – Live Linx Division
10 Hartum Street, RMPE House
Har Hotzvim Technology Park
PO Box 45168
Jerusalem 91450
Israel
Phone: +972-2-532-8580, Fax: +972-2-532-8320
info@ifn-solutions.com
www.ifn-solutions.com

IFN-Live Linx Division offers innovative solutions, technologies and services for Documentation.

The Text Store
Kibbutz Ketura
DN Hevel Eilot, 88840
Israel 972-7-6356431
www.ardom.co.il/heilot/ketura/tts

TDS - Training & Documentation Solutions
Phone: 972-9-7454015, Fax: 972-9-7602774
info@tds.co.il
www.tds.co.il/

Training & Documentation Solutions provides user-centered documentation, online Help, interface design, and usability testing. For a sample of our work to go www.tds.co.il/document3a.htm.

WritePoint Documentation Services
POB 3206
Maaleh Adumim 98390
Israel
Phone: 972-2-535-5112
info@writepoint.com
www.writepoint.com

WritePoint offers consulting, training, and documentation services to the Israeli hi-tech community. Founded by Paula Stern, a recognized RoboHelp MVP and member of the RoboHelp Community Advisory Board, WritePoint is one of the leading technical writing companies in Israel. At WritePoint, we Write to the Point.

 
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Italy

Writec
Wilma Zamboli
via Pratomaggiore, 47
Desenzano del Garda
25015 (BS)
Italy
Phone: +39 0309110485
info@writec.com
www.writec.com

Award-winning Robohelp and Flare experts. A pioneering technical communication company in Italy, Writec provides services to ICT and technology companies who deal with information that has to be delivered at the right time, in the right format and language, and with a structure that suites user’s expectations. Consulting and training.


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The Netherlands

InstruX
Dokter van der Koppelstraat 1
4061 AT Ophemert
info@instruX.nl
www.instrux.nl

InstruX is a Dutch company specialised in producing and maintaining online help systems and Computer-based Training. InstruX makes user centered task-oriented systems.


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Singapore

Shufra
info@shufra.com.sg
www.shufra.com.sg

Shufra is a full-service technical documentation provider. Together with our partner network, we can help you implement a future-proof information management environment that will let you work more efficiently and accurately. At Shufra, we work according to international standards like ASD-STE100 Simplified Technical English and S1000D, while having the flexibility to deal with your specific requirements. We take these requirements and your expectations seriously and build on your feedback and trust. Out range of products and services include the following:

  • ASD-STE100 Simplified Technical English training and checker tools

  • Content management systems

  • S1000D training and software solutions

  • Technical writing and translation services

  • Terminology management

 
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Sweden

Sigma Information Design
Regnbagsgatan 6
SE-417 55 Gothenburg
Sweden
Phone: +46 (31) 779 47 00
info@sigma.se
www.id.sigma.se

Sigma Information Design provides qualified services for structuring and developing user information and for designing information solutions for complex products and systems.


 
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United Kingdom

Armada
6 West Court
Saxon Business Park
Stoke Prior
Bromsgrove
Worcs.
B60 4AD
United Kingdom
Phone: +44 (0)1527 834 780, Fax: +44 (0)1527 834 785
Contact: Steven Smith
steven.smith@armada.co.uk
www.armada.co.uk

Team of technical authors who provide services to software developers in the UK and across Europe. We specialize in the production of industry-standard HTML Help and online help to run over the Web. We also produce paper-based user guides and reference manuals, and we offer training, translation, and recruitment services.

Cherryleaf Ltd.: Ellis Pratt
Cherryleaf House
31 Arlington Road
Ashford
Middlesex
TW15 2LS
United Kingdom
Phone: +44 (0)1784 258672
info@cherryleaf.com
www.cherryleaf.com

We work with

  • Developers of software and technology who are afraid of losing their customers and are frustrated with the cost of supporting them. Others lack the time and resource to document their systems adequately.

  • Anyone who has issues with documents that are unclear, too big, missing vital information or just too difficult to maintain.

  • Technical communicators who are worried they lack the right skills, want a new job or feel their projects are badly managed.

We also offer training courses, with prices from as low as £37 ex VAT per delegate for our online courses.

eXact Publications Ltd
3 The Homestead
Mountsorrel
Leicestershire
LE12 7HS
United Kingdom
Phone: +44 (0)798-6064610, Fax: +44 (0)1509 414587
dspence@exactpublications.com
www.exactpublications.com

eXact Publications are information design specialists, providing a full range of publications services from layout and template design. With fully featured manual templates starting at just £300 and layout from £3/page, we're sure we can meet your budget requirements as well.

Hillside Software Publishing Ltd
55 Roman Road, Bearsden
Glasgow
G61 2SG
Scotland, United Kingdom
Phone: +44 (0)141-530-9553, Fax: +44 (0)141-530-9554
richard.murray@hillsidesoftware.co.uk
www.hillsidesoftware.co.uk

Development of web-based quality manuals, environmental management manuals, IT service management manuals and information security manuals as part of management system implementations designed to meet ISO 9001, ISO 14001, ISO 20000-1 and ISO 27001 standards.

Lloyd International Limited
Birch Heath Road
Tarporley
Cheshire CW6 9UR
United Kingdom
Phone: +44 1829 730050, Fax: +44 1829 730060
mail@lloyd.co.uk
www.lloyd.co.uk

Established in 1989, Lloyd International is a leading technical and commercial translation company, providing a total translation, localization, and typesetting service. Lloyd International specializes in translating technical manuals, web pages, software (Resource Code and Help files) and multimedia presentations. All main software and graphics packages are supported on both PC and Mac platforms.

On-Line Consultants
284a Chase Road
Southgate
London N14 6HF
United Kingdom
Phone: +44 (0)20 8886 3388, Fax: +44 (0)20 8882 6015
info@on-line-consultants.co.uk
www.on-line-consultants.co.uk

We write a complete range of documentation including installation, configuration, and operation handbooks; graphical user interface guides; online Help; equipment descriptions; maintenance manuals; technical specifications; brochures; and marketing materials.

TPT Solutions Limited
14 Portfield Road
Christchurch
Dorset
BH21 2AG
United Kingdom
Phone: +44 (0)1202 767709
info@tptsolutions.com
www.e-helpsolutions.com

TPT Solutions are award winning providers of Online Help systems including Microsoft HTML Help, WebHelp, WinHelp, JavaHelp and Oracle Help for Java. We also provide solutions for bespoke Intranet or Extranet documentation such as company policies and procedures or training guides.

TechScribe
24 Spooner Road
Sheffield
S10 5BN
United Kingdom
Phone: +44 (0)114 266 6933
mike@techscribe.co.uk
www.techscribe.co.uk

TechScribe designs and develops user documentation for software and IT systems. Its key markets are software houses and corporate IT departments. Documentation from TechScribe enables people to use software effectively, which results in reduced support costs, improved efficiency, and better conformance to operational standards. TechScribe provides consultancy to help management define its strategy for user support, and training to help technical people produce effective technical documentation.

Corporate Text & Design
11 School Lane
Badsey
Evesham
Worcestershire
WR11 7ES
United Kingdom
Phone: +44 (0)1386 834279
steve@ctxd.com
www.ctxd.com

Quality documentation and design for products and services. Combined technical writing, illustration, localisation and page design for all types of products. Specialities include: electrical, electronic, communications and computer-based product documentation. Established in 1993 and based in the UK: International contracts welcomed. Extensive online portfolio to view.

Authorgraphic Technical Authors
Unit 29, King Edwards Avenue
Gloucester, GL1 5DD
United Kingdom
Phone: +44 (0) 1452 500 639
info4@authorgraphic.co.uk
www.authorgraphic.co.uk

We write professional, readable documentation either as Printable Manuals or Online Help Guides. If your users can access a PC or laptop, Online Help Guides are the quickest way to find information. For printed matter, we write all kinds of Instructional Manuals, whether for Users, Installation, Maintenance, Operating Procedures,etc.

Entity Group Ltd
980 Cornforth Drive
Kent Science Park
Sittingbourne
Kent
ME9 8PX
United Kingdom
Phone: +44 (0)1795 415828
sam.thomsett@entity.co.uk
http://www.entity.co.uk

Entity Group specialise in technical document publications content management, using DITA and OAXAL standards to help structure and then match content to help reduce authoring, technical translation and localization volumes and costs for global publication initiatives. Entity recently helped a large automotive manufacturer cut its localization budget by 61%.

Simonsoft UK Limited
132a College Road
Bromley
Kent BR1 3PF
United Kingdom
Phone: +44 7753 915 609
peter.li@simonsoftuk.com
www.simonsoftuk.com

Provider of Dynamic Publishing and Regulatory Submission Management Solutions. We provide software and services to support our customer's publishing and regulatory submission process.

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