The following companies provide assistance with development and implementation of online Help systems, documentation, Internet/intranet/extranet sites, and translation and localization services.

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Select a business... Across Systems, Inc. Affordable Words, Inc. Airship Communications Ancon Group, LLC Anthrobytes Consulting Aquent Arbortext, Inc. ARIEL MicroSystems, Inc. Armada Aum Communications Authorgraphic Technical Authors Beachside Technical Media, Inc. Beaman Technical Communications Behind the Curtain BEST Consulting Brilliant Training & Consulting Brown, Inc. Cambridge Publications Inc. Caplan, Joe Catalyst Consulting Group, LLC Charlie Kyle Associates Chatfield, Karen Cherryleaf Ltd. - Ellis Pratt ClarityFirst LTD Clear Point Consultants ClickStart cognitas Comet Computer GmbH Commit Communication Circle, The Comtech Services, Inc. The Comwell Group, LLC Confai Solutions Corporate Text & Design Cutesolutions Cyberscribe Solutions, Inc. CyberText Consulting Pty Ltd Dashe & Thomson, Inc. Data-Scribe Devonia Technical Communication Services Inc. DeYoung Consulting Services DocIt Online DTS Language Services, Inc. Duermyer, Randy Duo Studios E2H2 Technology Solutions ElectronicFiles, Inc. Enervision Media, Inc. Entity Group Ltd Epic Trends Esposito, Michele Essential Writing Services - Tim Hunt Euphoria Workforce Solutions eXact Publications Ltd Fickett, Merle ForeignExchange Translations FrameWork Consulting, Inc. Fredrickson Communications, Inc. Gardiner and Associates Global Languages and Cultures, Inc. GottaProject Inc. Globalization Partners International GlobalVision International, Inc. Greenbrook Technical Communications Guenther Indexing Services Helpful Solutions Hillside Software Publishing Ltd Huffer Group, Inc, The Hyperscribe Inc. - Ian Patton HyperTrain dot Com - Dave Gash Hyper/Word Services HyperWrite Pty Ltd HyperWriters - Mark Lewis i write stuff INC. ibruk Consulting Pvt Ltd IFN – Live Linx Division illinoiswriters.com indoition engineering Infobridge Solutions Information Experts Inc. Information Mapping, Inc. InfoPros infotektur - Information Architecture Infoworks InstruX Integrity Group Interactive Video Productions International Communication by Design, Inc. International Language Services, Inc. Interpro Translation Solutions, Inc. iProbe IRREVO Jill Krout & Associates, Inc. Jim Wolcott Documentation JPG & Associates, Inc. JTF Associates, Inc. - Char James-Tanny JTG, Inc. - Jim Achterman Juniper Media Kanter, Jill KarunaCircle Kemper DOC Keypoint Consultants, Inc. Kingsley Indexing Services Knopf Online Knowledge Transfer International KnowledgeTech LaHIT Language Intelligence Ltd. LEK Communications - Lois Karlin Leximation, Inc. Lingo Systems Lin Laurie Consulting Lloyd International Limited Logical Directions, Inc. Lusage Solutions Marshall Documentation Consulting MDB Technical Publications, Inc. Media 1 Media Movers, Inc. Medway Communications Inc. Michael Writing milengo Inc. Miller, Ronald S., Technical Communications Moon Beach Communication Morton, Chris Net Systems Informatics nSight, Inc. NorthCoast Writers, Inc. On-Line Consultants Orange Translations Paul Neshamkin Group, The Persuasive Pen Precisely Write, Inc. Premier Technical Services Premier Translation Services Q & A Publications - Carla Sabotta Quardev, Inc. Quarter Bound Press Quire Systems LLC REALeRESEARCH - Susan Reale RIGHTWriters, Inc. ROC Documentation Services Sageline Publishing - William Meisheid Shenouda Associates Inc. Shufra Sigma Information Design Simonsoft UK Limited Simple Solutions Simply Stated Information Design - Amy L. Haapoja Sock Monkey Consulting, LLC SoftLink Systems, Inc. SoftScribes Services Inc. Spectrum Writing, LLC t3 medien gmbh Tabby Cat Communications Tasc Consulting TDRS-US TechCom Plus - Linda G. Gallagher Technical Publication Associates, Inc. Technical Standards Inc. Technical Writing Services, Inc. - Larry Boyd Technical Writing Services, Inc. - Robert D. Sperlazzo TechScribe TechWrite OnTime Tech Write Services Teclarity, LLC: Barbara Klare and SuhagShirodkar TEK-Right Services Tekwrite Text and Graphics Express Text Store, The Thompson, Stan, Technical Communications TRA360 TPT Solutions Limited Training & Documentation Solutions TWC TWW Solutions - Steve Krome TXL Consulting, Inc. UserAid User Assistance Group, Inc. Usertech Vaitaitis, Patti VERB Writing Solutions, LLC Verbum Communications, Inc. VisionCor Volt Technical & Creative Communication Walsh, Ivan Weisner Associates Welldrafted Consultants Inc - Canada Welldrafted Consultants Inc - U.S. Wellington Communications Wellnitz, Barbara Wing Group, LLC Winter, Wyman & Company Winzig Consulting Services, LLC Wisbey, Robert Words4Nerds WordSmith, LLC Word Wire - Corinne Kantor Work Write Write2Market WriteBr@ins Consultancy Write for You - Chuck Martin Write Results WriteBIZness, LLC Writec Writers West - Mimi Jones WriteStarr Information Services Writing Assistance, Inc. The Writing Solution, Inc. WriterTech LLC Written Designs

Alabama
Epic Trends 4800 Whitesburg Drive #30-137 Huntsville, Alabama 35802 Phone: 256-603-4432, Fax: 256-881-5625 www.epictrends.com Get professional, experienced services for technical writing and multimedia from Epic Trends. We help you connect with customers by composing a consistent voice for your company through: online Help, HTML Help, Flash multimedia, demos, tutorials, web content, copywriting, and other user assistance.
Arizona
MDB Technical Publications, Inc. 2947 East Larkspur Drive Phoenix, AZ 85032-7123 Phone: 602-788-1338 mdbinc@cox.net www.mdbinc.com Electrical Engineers and other college degreed technical publication specialists. Available for both on-site and telecommute assignments.
California
Across Systems Inc. Phone: (877) 922 7677 ext. 500, Fax: (877) 773 5687 hnock@across.net www.across.net The No. 1 independent technology for the linguistic supply chain.
Anthrobytes Consulting PO Box 52827 Riverside CA 92517 Phone: 909-369-8590, Fax: 909-683-3137 www.anthrobytes.com An award-winning technical writing company that specializes in online Help in all formats. Our writers and developers create effective and useful online and printed documentation for your products. Our web site has a quote form you can use to get information about your project.	Behind the Curtain Frank Elley 1026 Feller Ave. San Jose, CA 95127 Phone: 408-923-2090 theman@behindthecurtain.com www.behindthecurtain Specializing in web sites and web-based information systems for high-tech companies and small businesses. The emphasis is on analyzing the company's customers and business objectives to produce sites that are effortless to use, communicate crisply, and are visually appealing, while remaining cost effective and easy to maintain. Services also include on-site training for web-based technologies (web authoring, ASP for technical communicators, style sheets) and graphics (graphics fundamentals, Paint Shop Pro, and Photoshop).
Fickett, Merle MSJ Corporation 41750 Rancho Las Palmas Dr # F Rancho Mirage, CA 92270-5512 Phone: 760-773-5647 Ext 247 or 800-482-0500 Ext 247, Fax: 760-341-5163 Technical Writer.	Gardiner and Associates 204 Hill Street Grass Valley, CA 95945 Phone: 530-272-9285 www.johngardiner.com I have extensive experience authoring and designing user guides, on-line help, web sites, indices, specifications, and graphics. I am happy to provide examples of my work. Clients have included Adobe Systems, Microsoft, Hewlett-Packard, Mattel, and many others.
HyperTrain dot Com: Dave Gash 1145 Barham Dr. #17 San Marcos, CA 92078 Phone: 888-722-0700 dgash@hypertrain.com www.hypertrain.com HyperTrain dot Com is a San Diego-based firm specializing in training and consulting for technical writers who develop User Assistance systems, Web sites, and other hypertext documents. Its owner, Dave Gash, is well known in the tech pubs community and is a frequent speaker at User Assistance seminars and conferences in the US and around the world. Dave is a W3C-certified Web Developer, and currently focuses his consulting efforts on HTML, CSS, JavaScript, XML, XSLT, DocBook, DITA, and related technologies.	Knopf Online 18 Bonview Street San Francisco, CA 94110 Phone: 415-787-3577 contact@knopf.com www.knopf.com Provides expert consulting in software documentation, online Help, and Web-based Help. Helps clients implement effective single-sourcing processes to improve quality, boost productivity, and reduce costs. Provides expert consulting and training on WebWorks Publisher, FrameMaker, and RoboHelp.
Persuasive Pen P.O. Box 9692 Brea, CA 92822 Phone: 714-257-0123 editor@persuasivepen.com www.persuasivepen.com www.webtra.com Persuasive Pen cleans up content on Web sites, books, newspapers, academic journals, and papers. WebTra translates Web sites from English to Spanish, French, Italian, Portuguese, German, Russian, Czech, and Polish. Our clients are convinced we offer the best. We prove them right. Contact editor@persuasivepen.com or 714-529-3210 for one or both services.	The Write Connection 23332 Mill Creek Dr. Suite 150 Laguna Hills, CA 92653 Phone: 949-768-2601 info@write-connection.com www.write-connection.com The Write Connection is a technical documentation placement and outsourcing firm located in Laguna Hills, CA. We place numerous technical writers, design and publish high-tech user's guides and online Help systems, and host a job board for writers, editors, and illustrators.
TWW Solutions - "We're here to HTML Help" 753 Buena Vista Place Walnut Creek, CA info@twwsolutions.com www.twwsolutions.com TWW Solutions - HTML Help Documents and Document Conversions are a great way to manage documents, manuals, catalogs, etc. Your complex documents will be easier to read...easier to navigate...& easier to distribute. TWW files will run on any computer with Windows 95+ and IE Explorer 4.0. No additional software required.	Technical Standards Inc 306-N West El Norte Pkwy, Suite 491 Escondido, CA, 92026 Phone: 760-233-7570, Fax: 760-747-4779 info@tecstandards.com www.tecstandards.com Technical Standards is a documentation staffing and projects company, supplying talented professionals to write and create high-quality materials in a timely, cost-effective manner.
Text and Graphics Express 3608 Countrywood Ct. San Jose, CA 95130 Phone: 408-813-3193, Fax: 408-985-2922 info@tagexp.com www.tagexp.com Development of online information systems (WinHelp and Web).	Word Wire: Corinne Kantor 22431 Antonio Parkway, B-160 Suite411 Rancho Santa Margarita, CA 92688 Phone: 949-888-1793, Fax: 949-589-8083 corinne@wordwire.com www.wordwire.com Word Wire is an award-winning, full-service documentation company. We offer the following services: technical writing, online Help, web-based training, computer-based training, courseware, desktop publishing, technical illustration, editing, and indexing.
Write for You: Chuck Martin 800 Sea Spray Lane, #309. Foster City CA 94404 Phone: 650-515-3648 or 415-519-3561 twriter@sonic.net www.writeforyou.com Making software, the web, and the world easy to use and easy to understand. Accomplished, versatile, tech-savvy, end-user-oriented user assistance engineer/technical writer who: Has more than 18 years experience designing, writing, and editing high-quality print, online, and embedded user assistance for hardware, software, and web applications >Helps design usable software and web applications and contributes throughout the development cycle as an integral part of the development team Has excellent writing skills, is proficient in many current technologies, and has a strong commitment to software, web, and mobile ease of use, to effective delivery of efficient, well-designed information, and to quality interaction design	Lin Laurie Consulting: Lin Laurie 4721 Lithrop Place San Diego, CA 92117 (858) 576-0443 linlaurie1@hotmail.com www.linlaurie.com Over twenty years technical writing, instructional design, stand up training, and documentation project management experience. Projects include large and small, including enterprise-wide implementation of software and documentation, and JDE/Peoplesoft experience. Content development includes user documentation, online help, web design and content, API and SDK, web-based training, and more. Industry experience includes distribution, manufacturing, accounting, retail software, hardware, and order entry. Training courses include documentation project management, RoboHelp, Dreamweaver, Captivate, Word (basic to advanced), Project management certified.
Duo Studios 1101 Green St. #1601 San Francisco, CA 94109 415.987.6759 erich@duostudios.com www.duostudios.com Duo Studios: Where the visual and verbal work together to create a magic that neither can achieve alone. Duo is led by a designer with a background in writing and a writer with a background in design. Together, we create clear, professional Web sites that communicate with style and substance.	Leximation, Inc. 122 H Street San Rafael, CA 94901 Phone: 415-485-1892 www.leximation.com Increase your efficiency with our tools and solutions. Our innovative strategies give you more time to focus on the content rather than the process. Leximation can help you with projects ranging in size from small Help files to large context sensitive Help systems. We have extensive experience setting up and converting content from FrameMaker or Word into Help, Web, and print, for multiple products from "single source" files.
REALeRESEARCH: Susan Reale Qualitative / Usability Research Consultant Phone: 510.832.6484 Fax: 510.832.6483 susan@realeresearch.com www.realeresearch.com Is your product or system user friendly? REALeResearch offers Usability & User Experience Research Solutions for a multitude of products and industries. You will gain insightful/actionable research findings to improve the intuitiveness of your product among target consumers. Web, s/w, wireless, UA expertise. 20 yrs exp. US/Int’l.	Teclarity, LLC: Barbara Klare and Suhag Shirodkar 6078 Ostenberg Dr San Jose, CA 95120 Phone: 408.454.6461, Fax: 408.526.2626 info@teclarity.com www.teclarity.com Teclarity is your global partner in technical and business communication. We have a proven method for working with time, culture and comfort zones. Our Two Pairs of EyesTM system delivers world-class documentation within your schedule and budget. Our documents speak to audiences across the English-speaking world. Like you, we understand the push to be global yet local at the same time. We have over 30 years' writing, designing and editing documents.
The Huffer Group, Inc 12 Bellagio Laguna Niguel, CA 92677 Phone: 949.276.5166 or 949.929.7537 jhuffer@huffergroup.com www.huffergroup.com The Huffer Group, Inc. delivers high tech and high tech medical documentation, such as user's guides, help systems, design documents and technical specifications, for onsite and offsite projects in Orange and San Diego counties. Our solid technical writing emphasizes the users' need for the right information at the right time.	Chris Morton P.O. Box 692 Weimar, CA 95736 Phone: (530) 308-6327 jmorton@direcway.com www.ca-dreaming.com More than 17 years of experience in technical communication, with an additional 13 years in international print and broadcast advertising design, layout, and production. Award-winning marketing communications specialist, author, technical writer, IT instructor, electronic publisher, and commercial print liaison. Clients have included Microsoft Corporation, Hewlett-Packard Company, Ziff-Davis Media, Learning Tree International, The Analytical Group and many others. Full complement of marketing collateral and technical documentation, including magazine advertising, brochures, newsletters, press releases, direct mail campaigns, trade articles and other marketing materials; software and hardware installation and operation manuals; software templates; and online Help systems.
Writers West, Inc.: Mimi Jones 2261 Market St. #327 San Francisco, CA 94114 Phone: 415-592-8018 wwestinc@gmail.com Twenty years experience writing and developing online Help systems, Web content, computer-based tutorials, training courses, API reference documentation, and user guides for software and hardware products.	Patti Vaitaitis Orange County/San Bernadino County, CA Phone: 714-401-5979 pattivaitaitis@gmail.com I am a technical documentation and communication professional with expertise in all areas of the technical publications industry, from information design to production and delivery. I am available on a contract basis to help you meet your documentation commitments in the most timely and cost-effective manner possible, while not losing focus on quality of the content. As a full-service provider, I assist clients in the creation and management of their product documentation deliverables. I am highly effective as part of an existing team to provide industry expertise or fill a short- or long-term gap, or I can provide a complete service. In addition to technical communication, I am proficient in Project Management, Decision and Situation Analysis, Strategic Planning and Implementation, and Process Analysis and Improvement.
Colorado
Comtech Services, Inc. 710 Kipling Street, Suite 400 Denver, CO 80215 Phone: 303-232-7586 info@comtech-serv.com www.comtech-serv.com Consultants for quality online documentation.	TechCom Plus: Linda G. Gallagher Linda G. Gallagher Phone: 303-450-9076 lindag@techcomplus.com www.techcomplus.com Specialize in creating usable documentation for hardware and software products, in a variety of print and online formats, effectively reusing content for cost and maintenance efficiency. Develop "show me" tutorials that can be embedded in online help or linked directly from your web site. Also offer FrameMaker template design and consulting. More than 18 years of experience in technical communication and related fields.
InfoPros 12295 Oracle Blvd. Suite 200 Colorado Springs, CO 80921 Phone: 800-493-7370 sales@infopros.com www.infopros.com InfoPros is a full service technical documentation outsourcing company with offices in: Colorado, California, Wisconsin, North Carolina, and Oregon. With experience spanning a broad spectrum of industries and clients across the country, InfoPros consistently delivers successful and scalable solutions.	KarunaCircle Su Piercy Phone: 719-432-9624 karunacircle@comcast.net http://www.karunacircle.com KarunaCircle offers complete information development services, from planning and design to content development and implementation. Owner Sudakshina Piercy has over 20 years' experience in technical writing and training course development in the software industry, mostly in the Silicon Valley.
Spectrum Writing, LLC 3068 Deer Creek Ranch Loop Parker, CO 80138 Phone: 303-840-1755 info@spectrumwritingllc.com www.spectrumwritingllc.com Spectrum Writing offers technical writing and training consulting services for a diverse range of industries. We specialize in developing technical documentation and training that address the full spectrum of the Software Development Life Cycle, with an emphasis in scientific and medical software.
Connecticut
Usertech One Selleck Street East Norwalk, CT 06855 Phone: 203-831-0300 walfish@usertech.com www.usertech.com Offices around the world, specialists in training and documentation for end-users of systems.
Florida
HyperWriters: Mark Lewis 603 Bough Ave Clearwater, FL 33760 Phone: 727-536-0098 mlewis@HyperWriters.com www.HyperWriters.com Printed, Online, Done! Certified Doc-To-Help, RoboHelp, PhotoShop, and more. HyperWriters specializes in creating technical documentation for the software industry. We consult and train. We understand the Software Development Lifecycle. Bring us in at any stage of development: Reqs, Specs, End User Documentation, and API/Reference Manuals. Serving FL and the Southeast since 1993. HyperWriters is complemented by the graphical and web-design skills of partner www.HyperSytes.com.	The Writing Solution, Inc. 6340 NE 19th Ave. Ft Lauderdale, FL 33308 Phone: 800-449-1233 writers@writingsolution.com www.writingsolution.com We provide instructional design, eLearning development, online tutorials, and various web-related documentation services. Our range of writing services also include technical writing, marketing materials, and editing. We are a "virtual company" working with clients internationally using the Internet and work client sites as needed.
Beachside Technical Media, Inc. 1835 US Highway 1 S, Suite 119, Box 273 St Augustine, FL  32084 Phone:  904-814-1649 www.beachsidetm.com Our specialty is integrating content with technology. Not only do we design technical content, but we can develop and deliver it in formats that  are specially created for electronic media. Unlike staffing agencies, which place everybody from dock workers to program managers, we only handle technical media. That includes web-based communications, online help, technical manuals, streaming audio and video, and e-learning.	SoftLink Systems, Inc. Marl K. Atkins Microsoft Certified Professional 503 Tudor Circle Altamonte Springs, FL 32701 Phone: 407-388-1886 www.web-development-contractor.com I'm a Web development contractor, specializing in the development of promotional Websites, Internet marketing and database driven Internet based software applications. I've been contracting software development since 1994 and have been incorporated since 2001. SoftLink Systems has developed software for large corporations such as Shell Chemical, Fiserv and Clear Channel Communications. However, most of our clients are smaller businesses needing Websites and/or database driven software development.
Georgia
Affordable Words, Inc. Cindy K. Brock, President 4101 Dogwood Ct. Cumming, GA 30041 Phone: 404-272-7602 cindy.brock@affordablewords.com www.affordablewords.com Cindy Brock brings over 25 years of technical writing experience to this industry. Since 1998, her corporation, Affordable Words, has maintained its core focus of delivering high quality and affordable technical materials, online help systems, web-based information, and documentation services. From the smallest, software business to major corporations and international organizations, every customer solution has remained true to the Affordable Words corporate motto: "Experience = Less Time, Less Money".	RIGHTWriters, Inc. P.O. Box 2260 Duluth, GA 30096-9998 Phone: 770-246-9555 info@rightwriters.com www.rightwriters.com Need an experienced writer to develop online Help, web Help, web-based documentation, or hard-copy documentation? Since 1994, RIGHTWriters has provided technical writing expertise to companies of all sizes—from start-ups to Fortune 500 companies. We provide top-quality writers and experienced project management to deliver the results you need.
User Assistance Group, Inc. 4075 Montgrove Glen Cumming, GA 30041 Phone: 404-797-9350 info@userassistance.com www.userassistance.com Rob Houser, Principal Consultant and CEO, is a certified RoboHelp, Captivate, and Flare instructor as well as a Certified Performance Technologist through ISPI. If you need help designing or creating user assistance, give us a call. We have over 18 years of experience creating online help, embedded user assistance, UI content, user manuals, web sites, instructor-led training, and web-based training. We also provide on-site training for RoboHelp, Captivate, and Flare.	Write2Market 427 Moreland Ave NE Suite 600 Atlanta, GA 30307 Phone: 404-419-6677 Lisa Calhoun owner/writer www.write2market.com Write2Market provides contract technical writing and consulting services. Contact the experts at Write2Market for clear technical documentation that supports the entire software development lifecycle.
WriteBIZness, LLC 1150 Havenbrook Ct. Suwanee, GA 30024 Phone: 770-317-7041 jack@writebizness.com www.writebizness.com Over 25 years experience as a professional writer and working with technical support staffs as a researcher, writer, editor, and publisher of Information Technology documentation using Information Mapping and desktop publishing techniques to produce the following: Print and Online Documentation for Software and Hardware Life Cycle Documentation (SDLC)—Requirements, Specifications, Design, As-Built Documents Installation, Maintenance and Support, Administrator’s, and User’s Guides Process-Flow Diagrams and Documents, Training Publications and Classroom Materials Product Brochures and Specification Sheets, Press Releases, Proposals Intranet and Internet Web Site Development, Web Content	ClickStart Scott DeLoach 834 C Dekalb Ave Atlanta, GA 30307 Phone: 404-520-0003 scott@clickstart.net www.clickstart.net Certified training for Flare, Captivate, RoboHelp, CSS, and JavaScript. Consulting for online help and embedded user assistance design and development, including context-sensitive help linking, use case development, and coding. Whatever you need, we're ready to help.
Idaho
Verbum Communications, Inc. 2927 Hill Road Boise, Idaho 83703 Phone: +1.208.336.6081 bburns@verbumcomm.com http://www.verbumcomm.com
Illinois
Beaman Technical Communications 2358 S. Fifth Avenue North Riverside, IL 60546-1219 Phone: 708-443-5012 BeamanTC@cs.com	ClarityFirst.us 1-866-TEC-WRIT (1-866-832-9748) Toll-free US and Canada 415 W Jackson Avenue Naperville, IL 60540 Fax: 1-866-552-9251 alaska@clarityfirst.us www.clarityfirst.us Twenty-five years of experience in Technical Writing. The past 15 includes extensive use of RoboHelp. Background includes Technical Writing team leadership, project management, SDLC documentation and Web capabilities. Please visit the ClarityFirst.us website, featured in Adobe's RoboHelp showcase. Client comments are displayed on our website, and specific reference contact information is available upon request. Experience includes numerous high-profile clients, mid-size and smaller firms. ClarityFirst.us offers North American coverage with both travel and remote (virtual-office) capabilities. Call toll-free for a comprehensive and accurate project estimate or go online and complete our form.
Global Languages and Cultures, Inc. 680 N. Lake Shore Drive Suite: 919 Chicago, IL 60611 Phone: 312-981-4444, Fax: 312-981-4445 glc@e-translation.com www.e-translation.com The command center of a global network of +2000 native-speaking translators for your translation and localization needs. These top-notch professionals boast advance degrees, as well as years of experience in technical areas including telecommunications, machinery, es, medical technology, law, hardware, software, and many more. All translators must meet GLC's rigorous criteria before they can be assigned to projects. Professional project management, outstanding quality, competitive rates.	IllinoisWriters.com 415 W Jackson Avenue Naperville, IL 60540 Phone: 1-866-TEC-WRIT (1-866-832-9748) Toll-free US and Canada Fax: 1-866-552-9251 rick@illinoiswriters.com www.illinoiswriters.com IllinoisWriters.com is a Technical Writer’s Consortium site. Our mission is to “enable companies with Technical Writing requirements to find optimally-qualified Technical Writing resources.” Using IllinoisWriters.com, companies will be able to view a writing position candidate’s summary details and then drill down to detailed information. Note: The IllinoisWriters.com site is currently up, and will have significant content, beginning in early 2010.
Logical Directions, Inc. 400 W. Naperville Road Westmont, IL 60559 Phone: 630-271-9899 WinInfo@LogicalDirections.com home.comcast.net/~logicaldirections No product is complete without documentation! We are an award-winning firm with high-quality associates who can design and create paper and online documentation. We create WinHelp, HTML-based, and PDF online help and documents. Our client list includes Fortune 500 companies.
Lusage Solutions P.O. Box 5065 Quincy, IL 62305-5065 info@lusagesolutions.com www.lusagesolutions.com We offer multimedia, HTML-based help, and training systems for your internal and consumer software applications. Our unique multimedia learning is delivered via CD, DVD, and online media, which complements your learning environment to ensure a total learning experience. We service a variety of customers nationally while offering immediate service to greater St. Louis, Missouri, and Central Illinois.	TXL Consulting, Inc. 313 Butterfield Road North Aurora, IL 60542 Phone: 630-264-1887 lori@txlconsulting.com www.txlconsulting.com Online documentation development, training, and project management; RoboHELP Certified Trainer and Consultant.
Technical Writing Services, Inc. PO Box 1155 West Dundee, IL 60118 Phone: 847-428-7930, Fax: 847-428-7983 bsperlazzo@juno.com www.TechnicalWritingServicesInc.com Award-winning Technical Writer/Desktop Publisher with a proven track record of providing corporate clients with high quality, reasonably priced internal and external publications. Technical publications, SOPs, user guides, templates and forms are currently in use worldwide by numerous corporations, from small and mid-sized firms to Fortune 500 companies. More than two decades of service in the Chicago suburban area and remote projects. Certified: Master of Written English.	Technical Publication Associates, Inc. PO Box 5333 Morton, IL 61550-5333 Phone: 309-263-8792 tpainc@mtco.com tpaart@mtco.com www.tpainc.ws Since 1990, we have offered professional technical writing and illustrating services for your publication and artwork needs. Our services include: technical illustrations patent drawings photo scanning and enhancements product and equipment photography technical writing ordinance codification
Interpro Translation Solutions, Inc. 4200 Commerce Court, Suite 204 Lisle, IL 60532 Phone: (630) 245-7169 www.interproinc.com Nicholas Strozza, Marketing Coordinator Interpro Translation Solutions is a full service translation/localization company with the in-country resources and technical expertise to localize projects ranging from the largest and most complex ERP application software into 30 languages to a simple marketing brochure into Spanish. We can translate in any modern language and have been a trusted partner for over 15 years. We have worked with many different industries and across all functional areas of an organization. Please contact us directly and allow Interpro the opportunity to help you create an international presence and increase revenue and market share.
Indiana
Precisely Write, Inc. Ruth Nickolich 10142 Brooks School Road, Ste 209 Fishers, IN 46037 Phone: 317-585-7701 info@precisely.com www.precisely.com We write, design, and edit operator, maintenance, installation, and training manuals, for manufacturing, software, pharmaceutical, Medical diagnostics, oil, educational, electronics, and many other industries. We also write help files, SOPs, and web content.	Barbara L. Wellnitz 509 "I" Street LaPorte, IN 46350 Phone: 219-324-9244 bwellnitz@bwellnitz.com www.bwellnitz.com An experienced technical writer who develops software user guides, online help systems, policies and procedures, as well as editing/proofreading services. If you have any questions or need more information, please contact me.
Kentucky
Essential Writing Services: Tim Hunt 640 Cornishville Road Harrodsburg, KY 40330 Phone: 859-366-4340 www.go-ews.com www.go-ews.com EWS is dedicated to producing top-quality publications and Help systems on time and on budget. We make your most complex products understandable for any audience, and can produce unforgettable and effective ad copy for you no matter what type of business you have.	Stan Thompson Technical Communications 10 Lafayette Ave. Ft. Thomas, KY 41075 sthompson@fuse.net Online Help author, technical editor, and indexer.
Maryland
Ancon Group, LLC 1300 Mercantile Lane Suite 100R Largo, MD 20774 Phone: 301-322-7703, Fax: 301-322-7706 sales@ancon.com www.ancon.com The Ancon Group is an Information Design and Information Security consulting and staffing firm. Our services include designing and developing technical documentation, online information systems, training materials, information security plans, and policy manuals. We place contractors and permanent staff in Maryland, Virginia, Washington DC, Boston, and Silicon Valley.	Clear Choice Seminars, Inc. 5409 Jerseybelle Ct. Ellicott City, MD 21043 Phone: 410-747-7004 joe@finsoft.net Clear Choice Seminars, Inc., and FinSoft, LLC, have teamed up to provide Help systems and online documentation. With FinSoft's Visual Basic programming expertise and Clear Choice Seminar's history of technical training and Help file authoring, this combination can meet your needs. Help files written by us use visual image maps to speed navigation and promote faster answers. Flash based software demonstrations can be implemented as just-in-time tutorials and training.
Sageline Publishing: William Meisheid 502 Oella Avenue Ellicott City, MD 21043 Phone: 410-465-5501, Fax: 410-465-5502 wmeisheid@sageline.com www.sageline.com Consulting, training, and indexing services for WinHelp, HTML Help, HTML-based, and Web-based Help. We are specialists in solving problems. We specialize in RoboHELP and in FrameMaker projects. We do embedded indexing in Word and in FrameMaker.
Massachusetts
Cambridge Publications, Inc. One Harvard Street, Suite 300 Brookline, MA 02445 Phone: 617-739-1860, Fax: 617-277-9990 info@documentation.com www.documentation.com Online and printed documentation and training materials.	Clear Point Consultants 11 Beach St. Manchester, MA 01944 Phone: 888-542-4004, Fax: 978-526-1976 www.clearpnt.com Clear Point Consultants, Inc. is the trusted staffing partner empowering companies dedicated to optimizing their user experience. Clear Point specializes in placing contract and permanent professionals in the fields of UX, documentation and training across all industries. We achieve this mission by enthusiastically developing long term relationships, sharing knowledge and participating in this professional community.
FrameWork Consulting, Inc. 11 Summer Street Chelmsford, MA 01824 Phone: 978-244-0070, Fax: 978-244-1012 info@frametrain.com www.frametrain.com Providing CERTIFIED Training and Consulting for FrameMaker, FrameMaker+SGML, SGML, XML, and WebWorks Publisher.	Hyper/Word Services 101 Emily Rd. Tewksbury, MA 01876 Phone: 978-657-5464 nperlin@concentric.net www.hyperword.com Hyper/Word offers Strategic consulting to help you plan an online documentation and help path Training for online help/documentation authoring tools (Flare, RoboHelp, Captivate, Mimic), technologies (XML), and methodologies (single sourcing, multi-channel publishing, structured authoring) Operational consulting to help you make the best use of your tools Conversion from old formats and tools (WinHelp, ForeHelp, RoboHelp for Word) to up-to-date formats and tools (Flare, RoboHelp HTML) Madcap Certified for Flare and Mimic, RoboHelp since 1991, Captivate since 2002
Information Mapping, Inc. 271 Waverley Oaks Rd Waltham, MA 02452 Phone: 781-472-3000, Fax: 781-472-3005 inquiry@infomap.com www.infomap.com Information Mapping, Inc., helps organizations leverage knowledge to improve performance. Our learning solutions include seminars and e-learning programs that teach skills for developing clear and effective communications, Web content, procedures, and documentation.	JTF Associates, Inc. PO Box 8140 Lynn, MA 01904 Phone: 781-598-5129, Fax: 781-623-0289 information@helpstuff.com www.helpstuff.com Need another writer or editor to make your deadline, but don't have the budget or office space for an onsite full-time employee? Want customized templates for your deliverables? Need good documentation? Contact JTF Associates! You'll get attentive service and documents that your end-users will want to use in the format you specify without the overhead. We also provide onsite and self-paced Author-it training, online coaching, web hosting, and website design.
Ron Miller Freelance Technical Writing Since 1988 38 Hedgerow Lane Amherst, MA 01002 Phone: 413-256-6076 ronsmiller@ronsmiller.com www.ronsmiller.com Services include: Documentation Online Help Classroom Training Online Training Documentation Planning and consulting Technical Editing	nSight, Inc. 1 Van de Graaff Drive, Suite 202 Burlington, MA 01803 Phone: 781-273-6300, Fax: 781-273-6301 Sales@nSightWorks.com www.nSightWorks.com Since 1982, nSight has been solving resource and technical challenges around content management, structured writing, single sourcing, XML migration, and other complex initiatives. We deliver practical consulting, design customized solutions, and assemble expert teams for developing and maintaining superior technical documentation, online help systems, interactive learning tools, and other product support materials.
Winter, Wyman & Company 950 Winter St., Suite 3100 Waltham, MA 02451 781-890-7000 idd@winterwyman.com www.winterwyman.com With a 25-year+ reputation for high quality, trustworthy recruiting, Winter, Wyman is New England's most successful recruitment firm. We place contract, contract-to-perm, and permanent professionals specializing in Information Design & Delivery.	TRA360 1387 Washington Street West Newton, MA 02465 Phone: (617) 332-7895; Fax: (617) 332-5028 info@TRA360.com www.TRA360.com TRA360 uses its 3-D Process to design, develop, and deliver specialized communications for innovative companies. TRA360 has these integrated practices: Technical Documentation Regulatory Consulting & Writing Medical Writing & Communications Learning & Development Marketing Strategies & Communications Now in our 20th year, TRA360 has completed thousands of projects for technology, life sciences, clean tech, and financial services customers worldwide.
Marshall Documentation Consulting 75 Walker Road Shirley, MA 01464 Phone: 978-339-3095 ed.marshall@verizon.net www.MarshallDocumentationServices.com Services provided: Producing developer documentation (APIs, SDKs, Java-based products, and Web Services). Training on documenting APIs and SDKs. Recreating product documentation from archived products. Analyzing documentation needs and recommending tools / formats. Converting legacy WinHelp / RoboHelp projects to current tools / formats. Developing and implementing single-sourcing solutions.	Infobridge Solutions Nancy Harrison, Principal 211 Park Lane Concord, MA 01742 (ph) 978-505-9189 (fax) 978-287-0638 nharrison@infobridge-solutions.com www.infobridge-solutions.com Infobridge Solutions works with organizations who are moving documents, online help, or other technical content from proprietary, unstructured formats (e.g. FrameMaker, Word) to structured, XML-based formats like DITA or DocBook. We provide our clients with project planning, information architecture, training, content analysis, migration prototyping, and online help design services.
GlobalVision International, Inc. 276 Turnpike Rd. Westborough, MA USA Phone: + 1 508-616-6660 Ext 6# www.globalvis.com GlobalVision International, Inc. specializes in providing translation and localization solutions to your industry. We are staffed and equipped with experts who can convert your products, literature and websites from and into all commercial languages. International offices in Paris, Yokohama and Beirut.
Michigan
Arbortext, Inc. 1000 Victors Way Ann Arbor, MI 48108 Phone: 734-997-0200, Fax: 734-997-0201 info@arbortext.com www.arbortext.com Deliver better content more effectively in XML. Arbortext helps you create, personalize, and deliver business-critical content on the Web, on CD-ROM, and in print.	Quire Systems LLC 1141 Iroquois SE Grand Rapids, MI 49506 Phone: 616-475-5604 eomarty@quiresystems.com www.quiresystems.com Quire Systems researches technical subjects, organizes information, and develops on-line resources that help people get their job done quickly and effectively. We produce training and reference materials, online Help, procedures, process maps, job models, and truly graphic interfaces for software products.
Media 1 605 Elliott St., Suite 3 Grand Haven, MI 49417 Phone: 616 935 1155 solutions@media1.us www.media1.us Media 1 specializes in the development of custom, interactive training solutions for self-paced, classroom, or blended learning delivery. For more than fourteen years, Media 1 has built an extensive portfolio of successful, award-winning learning programs, including customized learning solutions for a variety of business training needs including sales initiatives, product launches, software application training, management training, and workforce development. Media 1 regularly works with multi-national project teams in Fortune 1000 companies to deliver learning programs worldwide. Media 1 is headquartered in Grand Haven, Michigan and is a certified Woman-Owned Business Enterprise (WBE)	Simple Solutions Communications 9430 US Highway 12 Brooklyn, MI 49230 Phone: 517-467-8266 tim.mantyla@gmail.com http://timmantyla.wordpress.com/ professional-profile-services/ Simple solutions for business and organizational communications. Writing, editing, proofreading, publications, employee position manuals, training and reference materials, online help, documentation, search engine optimized (SEO) web content, wikis and blogs. An innovative, creative thinker and analyst, I also examine communication problems like "information silos" and propose solutions that improve organizational effectiveness, increase sales, improve employee morale and cut costs.
Minnesota
Fredrickson Communications, Inc. 119 North Fourth Street, Suite 513 Minneapolis, MN 55401 Phone: 612-339-7970, Fax: 612-339-6516 tthomson@fredcomm.com www.FredricksonCommunications.com Since 1985, Fredrickson Communications has been helping corporations successfully implement systems and processes. We can provide you with documentation, online Help, customized training, interactive multimedia, web site development, usability testing and consulting, communications strategies, and technical consulting. Our consultants average 12 years experience, in finance, human resources, customer service, manufacturing, and distribution environments.	Simply Stated Information Design Amy L. Haapoja 3512 Pilgrim Lane N Plymouth, MN 55441 Phone: 763-525-0821 amyh@simplystated.ws www.simplystated.ws Independent contractor specializing in technical writing, information design, and documentation delivery media and methods. Writing and technical production projects welcome.
Weisner Associates, Inc. 10901 Red Circle Dr. Minnetonka, MN 55343 Phone: 952-933-4471, Fax: 952-933-7792 info@weisner.com www.weisner.com Weisner Associates, Inc. is a nationally recognized services firm specializing in the delivery of business and technical information online. Our services include: Training for Web professionals and online help developers. Consulting and contract development for companies who need help with the specification, design, and development of their online information systems.	Writing Assistance, Inc. 3140 Harbor Lane, Suite 130 Minneapolis, MN 55447 Phone: 877-392-9772 www.writingassist.com sales@writingassist.com Writing Assistance, Inc. is a recognized leader in contract technical writers on a national and international basis. With a network of thousands of writers we are able to assist clients with technical writers for any location, specialty or industry.
Jill Krout & Associates, Inc. Minneapolis, MN 763-477-5141 www.jillkrout.com info@jillkrout.com Jill Krout & Associates is a leading provider of technical and business communication services since 1993, based in Minneapolis, Minnesota. We provide documentation to help people do their jobs, including software documentation, online help, procedures, training, and marketing material. Our Focus: Delivering documentation, training, and web content. We specialize in information technology and business documentation. Our Strength: Matching experienced professionals to your needs. Our Results: Generating the most from your business and technology investments.	JPG & Associates, Inc. "The Publication Professionals" 8991 Hwy 5 Lake Elmo, MN 55042-8900 Phone: 651-779-1072 FAX: 651-779-8599 Client inquiries: info@jpgassoc.com Candidate inquiries: hr@jpgassoc.com www.jpgassoc.com Established in 1993, JPG is a full-service technical publications company providing both on-site staffing and off-site consulting solutions for engineering, medical device, manufacturing, and high-technology companies in the Upper Midwest. Based in suburban Minneapolis/Saint Paul, we offer a wide range of options for fulfilling your technical publications staffing and consulting needs. JPG is a WBENC certified company.
Winzig Consulting Services, LLC Fax/voice mail: 612-677-3649 www.winzigconsultingservices.com A Minneapolis, Minnesota-based limited liability company providing technical writing, technical editing, HTML editing, and web publishing services since 1990.	International Language Services, Inc. Barb Sichel, Director of Business Development International Language Services, Inc. 5810 Baker Road, Suite 250 Minnetonka, MN 55345 Phone: (952) 934-5678; Fax:(952) 934-4543 bsichel@ilstranslations.com www.ilstranslations.com International Language Services, Inc. delivers on-time and accurate translations. Even your most technical content is appropriately translated for your target audience so that your translations generate the intended results. ISO 9001: 2000 certified with access to translators for any language and business application. Exceeding your expectations is our goal!
Dashe & Thomson, Inc. 401 No. 3rd St., Suite 500 Minneapolis, MN 55401 Phone: 612-338-4911 Fax: 612-338-4920 barbara.camm@dashe.com www.dashe.com Dashe & Thomson, Inc., is a woman-owned consulting company founded in 1981, providing customized training to enable large-scale business changes – from enterprise-wide software to process reengineering. We assist organizations with documentation, business process development, electronic performance support systems, instructor-led training, eLearning, change management, and communication planning. We are WBENC certified.	Catalyst Consulting Group, LLC 3820 Pillsbury Avenue South Minneapolis, MN 55409 Phone: 612-825-3341 nancy@catalystconsultinggroupllc.com www.catalystconsultinggroupllc.com Catalyst Consulting Group's mission is to help organizations and individuals grow and excel through improved workplace performance and customized learning opportunities. Our consultants work with our clients in a collaborative manner to build the capacity of their organizations, teams, employees, and constituencies. Our firm specializes in: 1) Improving workplace performance and effectiveness, business processes, job design, and team functioning; 2) Managing institutional knowledge and information; technical writing; and internal and external communications; and 3) Developing customized web-based and instructor-led education and training programs; guides, job aids, instructional videos, etc. Our capacity building and coaching approach leaves our clients with tools, skills, and knowledge to help them succeed when similar needs arise again. Visit our website for more information on our services, models, past projects, and our guiding principles. We are a registered woman-owned business.
DeYoung Consulting Services Karen DeYoung 6800 France Avenue South, Suite 120 Edina, MN 55435 Phone: 952-920-1499 www.deyoungconsultingservices.com DeYoung Consulting Services, LLC, is a performance improvement and organizational development consulting company that works to provide organizations with the programs and processes they need for organizational growth. For almost fifteen (15) years, DeYoung Consulting Services has been providing organizations with solutions that equip their employees with the skills and insights needed for better performance in the workplace. Services include customized training, e-learning, change management and communications strategies.
Nevada
E2H2 Technology Solutions 9080 Faversham Court, Suite 2000 Las Vegas, NV 89123-3025 Phone: 702.280.5958 emerson@e2h2techsolutions.com www.e2h2techsolutions.com E2H2 Technology Solutions is an outsourcing training and documentation company. We provide technical communications, web site design, web-based help systems, curriculum design and training, and online survey design and hosting services to business, government, and education. We specialize in developing on-site proprietary software training programs, from creating training documentation to managing the entire training deployment effort.
New Hampshire
Wing Group, LLC 20A Northwest Blvd #216 Nashua, NH 03063 Phone: 978-226-TDOC (8362) info@wing-group.com www.wing-group.com Services provided to start-ups through Fortune 500 companies that include technical writing, editing, illustration, indexing, template design, project/translation management, etc. We create user documentation, manuals, guides, online Help, training, and so on. We also offer contract, contract-to-perm, permanent placement for documentation professionals. We specialize in medical device, IT, and more.	WordSmith, LLC 142 Main Street Suite 304 Nashua, NH 03060 Phone: 877-881-8606, Fax: 603-881-7008 david@wordsmith.net www.wordsmith.net WordSmith, LLC is a leading provider of technical documentation services-consulting, training, and development. We work with clients to help them develop documentation architectures and strategies. We train people to design and build effective online information systems. We are certified as trainers and consultants for Adobe's RoboHelp and Captivate, AuthorIT, and Madcap's Flare. Information is a capital resource. Creating and managing it require investment. We help maximize return on that investment.
Randy Duermyer 20A Northwest Blvd. #177 Nashua, NH 03063 Phone: 603-883-4841 randy@randyduermyer.com http://randyduermyer.com Randy Duermyer provides award-winning technical documentation consulting services, including the design and production of online help and Web-based help systems, as well as SEO copywriting, HTML/XHTML/CSS coding and other online marketing services, both on a direct and subcontract basis.
New Jersey
The Paul Neshamkin Group 1015 Washington Street Hoboken, NJ 07030 Phone: 201-714-9525, Fax: 201-714-9525 info@helpauthors.com www.helpauthors.com Consulting, training, and development of online information systems—Web-based Help, HTML Help and Windows Help solutions for online documentation. Specializing in ComponentOne Doc-To-Help consulting, training and development. ComponentOne certified trainer and MVP. Microsoft Help MVP 1998-2009.	Interactive Video Productions 470 State Route 79 Morganville, NJ 07751 Phone: 723-970-9446 info@interactivevideo.com www.interactivevideo.com Interactive Video Productions (IVP) specializes in providing technology support to the marketing research industry. Our primary product offerings include: MobiLAB - usability lab with a full-time technician MobiLAB ET - eye tracking lab with a full-time technician Videoreport summary highlight reels Videographers to record in-home ethnographic research All of our services can be provided on a per diem basis in any research facility or non-research facility location. With an International presence and fifteen years of experience, IVP can provide the same level of support and expertise across the country and in the UK.
New Mexico
The Communication Circle 918 La Senda NW Albuquerque, NM 87107 Phone: 505-898-4912, Fax: 505-898-5407 JonPrice@AOL.com www.theprices.com www.webwritingthatworks.com Jonathan and Lisa Price consult on information architecture for technical subjects, customer assistance for Web applications and sites, and Web content.	WriteBr@ins Consultancy 6 Avila Court Santa Fe, New Mexico 87508 Phone: 505-466-6414, Fax: 505-466-6408 consult@writebrains.com www.writebrains.com Rapidly becoming a leader in providing professional, dynamic, and creative solutions for your organization's communication needs, to include: online, multimedia, and Internet-based communication, training, marketing, and technical communication systems. We deliver cost-effective, quality services, and user-friendly products on time and as promised. We’re not satisfied until you are.
Data-Scribe P.O. Box 15361 Rio Rancho, NM 87174 Phone: 505-896-9379 info@datascribe.biz www.datascribe.biz Woman-owned, minority-owned business offering writing services for small science and engineering companies. Technical writing and editing. Proposals. Training materials. Seminars. Press releases. Marketing materials. Newsletters.
New York
Chatfield, Karen 315 W. 92nd Street, Unit 4N New York, NY 10025
Enervision Media, Inc. 100 The Narrows Road East Chatham, NY 12060 Phone: 518-392-8740 Info@EnervisionMedia.com www.EnervisionMedia.com Specialists in user-centered design and editorial for interactive media. We can help you redesign your site or application, or improve its effectiveness with embedded Help, interactive demos, training materials, and user guides.	ElectronicFiles, Inc. 599 Parkside Avenue Buffalo, NY 14216 info@electronicfiles.biz www.electronicfiles.biz This is a New Media + Design Studio that specializes in the electronic publishing needs for business, specifically online Help documentation. This company has developed and enhanced robust Help systems for companies like Kodak, XEROX, Novartis Pharmaceuticals, and more. They provide consultation to businesses who want to develop internal competency and standards in online documentation development. Expert knowledge in graphic design, user interface design, and print, web, video and sound design for the web.
Knowledge Transfer International 462 Seventh Avenue, 18th Floor New York, NY 10018 Phone: 212-355-8080, Fax: 212-355-7266 info@ktic.com www.ktic.com Since its founding in 1980, Knowledge Transfer International (KTI) has become a leader in creating integrated training and performance support solutions.	LEK Communications Lois Karlin 26 Kings Ridge Rd. Warwick, NY 10990 Phone: 914-443-0654 lois.karlin@gmail.com Independent contractor specializing in help system development delivers quality documentation for challenging projects.
Language Intelligence, Ltd. 16 North Goodman St. Rochester, NY 14607 Phone: 585-244-5578, Fax: 585-244-7880 mail@languageintelligence.com www.languageintelligence.com Language Intelligence offers professional localization and language services.	Premier Technical Communications 1387 Fairport Road, Bldg. 1050 Fairport,  NY 14450 Phone: 585.388.3310 Toll Free: 888.870.4460 Fax: 585.388.6211 www.premiertechnical.com Develop documentation, online Help, and performance support tools for a variety of technical products; develop training programs (traditional and Web/CD/DVD-based); provide project management, editing, design/DTP, and translation services; extensive experience with leading development tools, including RoboHelp, Flare, WebWorks, FrameMaker, Acrobat, Flash, Director, RoboDemo, Captivate, Articulate, and Adobe Creative Suite applications.
Welldrafted Consultants Inc 334 Cornelia Street, Suite 599 Plattsburgh, NY, 12901 Phone: 1-877-877-0330 info@welldrafted.net www.welldrafted.net	Media Movers, Inc. 1221 Avenue of the Americas,34th Floor New York NY 10021 Phone: 646-233-2226 info@media-movers.com www.media-movers.com Full service localization company offering services in translation,dubbing,subtitling,voiceovers & production in Asian,Indian & European languages.
Shenouda Associates Inc. 52 Caversham Woods Pittsford, NY 14534 Phone: (585) 381-1254 shenouda@easescommunication.com www.easescommunication.com Shenouda Associates Inc. provides writing and editorial services, staffing services, and speaking services. With a keen understanding of effective communication, we research, design and develop the professional publications that launch your products, streamline your processes and promote your business. During peak times, we staff your projects with knowledge workers and creative talent, including communication specialists, instructional designers, project managers, localization editors, Web developers and IT support. At your organization's conference and your business events, we present engaging, informative workshops, seminars and keynotes on topics related to creating technical and business publications; managing the projects in your professional and personal life; and starting and sustaining a business.	iProbe Multilingual Solutions, Inc. 5 W 36th Street, Suite 402 New York, NY 10018 Tel. 212-489-6035 Fax 212-202-4790 info@iprobesolutions.com iProbe offers nationwide print, web and multimedia localization services in 6800 languages: Translation of technical, medical, legal, financial, marketing and general business documents, Transcription of Audio & Video, Multilingual Typesetting & Desktop Publishing (DTP), Captioning, Subtitling, Dubbing & Voiceovers, Audio recording (ISDN), DVD-authoring, Video & Audio Encoding and Simultaneous Interpreting.
Premier Translation Services 1387 Fairport Road, Bldg. 1050 Fairport, NY 14450 Phone: 585.388.3310 Ext. 21 Toll Free: 888.870.4460 Fax: 585.388.6211 www.premiertranslation.com Document Translation and Interpreting Services	NorthCoast Writers, Inc. 415 Thayer Road Fairport, NY 14450 (585) 742-1388 info@northcoastwriters.com www.northcoastwriters.com Providing technical writing, online help development, and training documentation. With more than 40 years combined experience, NorthCoast Writers, Inc. offers exceptional quality, attention to detail, and respect for schedules and budgets. Ask about our expertise in MadCap Flare and our latest book, "Five Steps to MadCap Flare."
Language Intelligence Ltd. 16 N Goodman St Rochester, NY 14607 Phone: (585) 244-5578 technical_translation@languageintelligence.com www.languageintelligence.com Language Intelligence provides technical translation services to companies that are selling products internationally. Our services include: Software localization and internationalization, In-language Software Testing, UA Documentation Translation and Process Consulting. Client references and case studies are available on request, please contact us today!	Quarter Bound Press Chapel Hill + D.C. + New York Phone: 585.200.3165 publisher@quarterboundpress.com quarterboundpress.com This is a publishing company that specializes in the publishing needs for business, specifically online help, standard operating procedures, and manuals. This company has developed and enhanced robust Help systems for companies like Kodak, XEROX, Novartis Pharmaceuticals, and more. They provide consultation to businesses and individuals who want to publish in a variety of formats (print, web, video, sound). Expert knowledge in graphic design, user interface and trademark design.
North Carolina
DTS Language Services, Inc. 7780 Brier Creek Parkway, Suite 325 Raleigh, NC 27617 Phone: 800-524-0722 contact@dtstrans.com www.dtstrans.com For 35 years, DTS has provided accurate, technical translation services in more than 50 languages. Do you need Help Files translated? Foreign language desktop publishing? Other documentation translated? Please call or email to request information.	Keypoint Consultants, Inc. Ann-Marie Grissino 1005 Barrasett Court Wake Forest, NC 27587 Phone: 919-562-2464 amgrissino@keypointconsultants.com www.keypointconsultants.com Provide content-rich documentation, online Help, task-oriented documentation, award-winning user guides, and interactive Web-based courseware. Knowledge management consulting using content management systems and content repositories. For over 15 years, Keypoint has consistently received five-star ratings. To get your project done quickly, accurately, and without management headaches, just give us a call.
Kingsley Indexing Services 3401 Monadnock Ridge Efland, NC 27243 Phone: 919-563-9947 indexpup@indexpup.com www.indexpup.com Kingsley Indexing Services provides high-quality indexes to the publishing industry and individual authors. Services include back-of-the-book indexing, embedded indexing, web-site indexing.	VisionCor 6000 Fairview Rd., Ste. 350 Charlotte, NC 28210 Phone: 704.554.7007 sbarretta@visioncor.com www.visioncor.com VisionCor is a professional services and consulting firm specializing in the design and development of business documentation, training, and online content solutions. We provide our clients and their employees with the appropriate business information and training solutions in order to maximize employee productivity and achieve measurable ROI results.
Orange Translations 606 Mayflower Dr. Greensboro, NC 27403 Phone: 336-793-5183; Fax: 336-793-4865 team@orangetranslations.com www.orangetranslations.com
Ohio
WriterTech LLC: 9327 Ambleside Drive Cincinnati, OH 45241-1181 Phone: 513-777-7279 www.writertech.com Provides contract technical writing services including software user assistance, user guides and manuals, online Help (WinHelp and HTML Help), content editing, and web-based Help.	The ComWell Group, LLC 516 Monteray Ave. Dayton, Ohio 45419 Phone: 937.602.4963 Fax: 937.293.4985 info@thecomwellgroup.com www.thecomwellgroup.com The ComWell Group provides a single source solution to all your business communication needs. Our expertise includes technical documentation, marketing documentation, graphic art, illustrations, localization and globalization, translations and web development. "You focus on creating a fine product. We'll focus on informing the world."
VERB Writing Solutions, LLC - Michael Baird Phone: (614) 865-1339 mbaird2@insight.rr.com Michael produces award-winning user's guides and quick setup sheets, technical reference manuals for consumers and engineers, white papers describing technologies, data sheets for products and services, online Help systems, training documentation, and Web site content. He manages all aspects of information design and delivery, from initial fact-finding meetings to completing and producing information products in various formats, depending on client needs.	TDRS-US Cleveland, OH 44131 Phone: (440) 237-2486 http://www.tdrs-us.com Provides technical documentation including: User Guides, Online Help and Web Help systems, web content, programmer’s toolkits and APIs, functional design documents, system architecture guides, internal code migration guides, program code and technical specifications, technical knowledge transfers, business process guides, manufacturing assembly, operation and testing procedures, system test and validation, change management, courseware development, interactive training workbooks and materials, interactive data dictionaries, marketing materials and catalogs, proposals responding to RFPs, and reference, operator, and maintenance manuals. Supports first-generation software development and cross-platform software migration implementations.
Oregon
Lingo Systems 15115 SW Sequoia Parkway, #200 Portland, OR 97224 Phone: 503-419-4813, 800-878-8523 Fax: 503-419-4873 info@lingosys.com www.lingosys.com We are continuously providing great localization services that custom-fit our client's needs. We are committed to on-time delivery.	ROC Documentation Services 1819 Olivia Circle Albany, Oregon 97321 Phone: 541.619.7961 Ray@ROCDocumentation.com ROC Documentation Services provides technical documentation consultation and outsourcing services to technical groups and companies. Whether your need involves har-copy or soft-copy materials (e.g., manuals, electronic help systems, brochures), we are experienced, educated, and professional. We keep overhead low. By hiring writers, editors, etc., as needed on a project-by-project basis, we can offer you competitive rates and convenient service.
Pennsylvania
Guenther Indexing Services 543 Spring Oak Drive West Chester PA 19382 Phone: 610-436-4049 nanguent@verizon.net www.guenther.bizland.com Providing indexing services for books, documentation, and web sites.	Work Write 128 South Eastview Ave. Feasterville, PA 19053 Phone: 215-357-3453 Fax: 215-357-0695 cheri@workwrite.com www.workwrite.com www.keyworks.net Work Write, Inc. specializes in the design and development of user assistance and performance support for the Windows and web platforms. Our specialty is embedded help - that is, online help and other forms of user assistance that are built into the user interface of a software application to provide assistance at the point of need. We also provide training on content development, help design/architecture, and popular authoring tools (RoboHelp HTML, Dreamweaver, and others). Through our software division, KeyWorks Software, we develop tools and strategies for enhancing the capabilities of Microsoft help development systems, including HTML Help 1.x and the new Longhorn help system. Cheryl Lockett Zubak, president of Work Write, Inc., is an accomplished and popular speaker of hypermedia design and development, and a charter member of the Microsoft Help MVP program.
Rhode Island
ForeignExchange Translations, Inc. One Richmond Square Providence, RI 02906-5139 Phone: 888-454-0787, 401-454-0787, Fax: 401-454-0789 info@fxtrans.com www.fxtrans.com ForeignExchange Translations offers print and web localization services in up to 32 languages. Clients include H&R Block, Guidant, Quios.com. ForeignExchange also offers ongoing consultation and web maintenance services.
Tennessee
Airship Communications 305 Chippewa Circle Nashville, TN 37221 Phone: 615-491-2681 daniel@airshipcommunications.com www.airshipcommunications.com Full service business and technical communications specializing in corporate, IT, regulatory compliance, systems analysis, documentation project management, best practice, software documentation, marketing, and more. Over twenty years IT and corporate business experience involving writing, mentoring, and a full understanding of the challenges faced by corporate business and IT leaders.	Written Designs Libby Craver-Technical Communicator/Owner 100 Lehman Trail Murfreesboro, TN 37128 Cell: 702-501-6743 libby@writtendesigns.com www.writtendesigns.com Written Designs provides businesses with outstanding technical documentation, training materials, and technical marketing documents to help companies compete in the local, national and global marketplace. We provide quality documentation in a timely manner at competitive rates. Visit our website or call us today to discuss your next project!
Texas
Aum Communications 6020 Longley Ct. Dallas, TX 75252 Phone: 972-930-0699 jean@aumcommunications.com www.aumcommunications.com Aum Communications provides a variety of communications services, including online Help systems, application Help, corporate communications, white papers, and product specifications. Please visit our website for descriptions, ideas, and a style gallery of ideas that might work for your communications requirements.	Greenbrook Technical Communications 10809 Chestnut Ridge Rd Austin, TX 78726 Phone: 512-331-2043 helpu@inetport.com Consulting, training, and project management for the online communication industry.
The Integrity Group Corporate Headquarters 20333 State Highway 249, Suite 500 Houston, TX 77070 Phone Toll Free: 877-468-3477x107 Local: 281-955-0707x107 Lschaub@go-integrity.com The Integrity Group's award-winning documentation team is the best in the industry. Our services cover virtually every aspect of content development, such as documentation strategy, technical writing, project management and coordination, printed documents, and online documents. We deliver the skills and energy you need to get the job done!	KnowledgeTech P.O. Box 1755 Marble Falls, TX 78654 Phone: 877-566-9835 info@knowledgetech.cc www.knowledgetech.cc Creates software documentation, technical writing, and custom end-user training for your packaged and proprietary software systems. We can help your employees and customers learn to use your applications effectively and confidently. Our experience with proprietary applications streamlines the design and development process. Will partner with software developers and VARs.
Write Results 303 Rowland Austin, TX 78745 Phone: 512-442-0949	UserAid 5138 Carew Street Houston, TX 77096 Phone: 713.668.7199 info@useraid.com www.useraid.com UserAid provides comprehensive solutions using the latest technologies and methods. We deliver information to your users when and where they need it. With single-sourcing and design techniques, we address your immediate needs and reduce future maintenance costs. We combine usability, information development, graphic design, and technical implementation services to deliver the complete solution you need.
TechWrite OnTime Shannon du Plessis 17301 Dashwood Creek Drive Pflugerville, TX 78660-5712 Phone: 512 -217-7427 scmduplessis@techwriteontime.com www.techwriteontime.com I invite you to take advantage of my 20+ years of business and writing experience as we work together to complete your project on time and within budget. I am an award-winning, certified technical writer and specialize in the following technical writing niches: online and web-based help (including context-sensitive help and tutorials) user manuals e-learning courses technical editing Please contact me so we can discuss your project and how I can help you. I serve clients in the U.S. and internationally from my home office.	Technical Writing Services Larry Boyd 3018 Apple Valley Drive Garland, TX 75043 Phone: 214-317-3106 larry@dfwtechwriter.com www.dfwtechwriter.com A self-directed technical writer with over 15 years experience writing business processes, product guides, project communications, and procedure documentation. Serving the Dallas / Fort Worth metro area.
Utah
DocIt Online: Bruce Michelsen 700 North Valley Drive Spanish Fork, UT 84660 Phone: 801-798-0755 brucedmichelsen@yahoo.com Help training, consulting and design. Contract work in print to online conversions. Tech writing, Help development, and web authoring expertise.
Virginia/Washington, D.C.
Information Experts Inc.: Marissa Levin 1110-E Elden Street Suite 108 Herndon, VA 20170 Phone: 703-742-7830 mlevin@informationexperts.com www.informationexperts.com Standard and HTML-based online Help systems, printed and online technical documentation, instructor-led training programs, computer-based training programs, and Web-based training programs for high tech and telecommunication companies.	JTG, Inc.: Rowan McGann 99 Canal Center Plaza, Suite G-10 Alexandria, VA 22314 Phone: 703-548-7570, Fax: 703-548-8223 sales@jtg-inc.com www.jtg-inc.com JTG, Inc., is a language consultancy firm dedicated to multilingual communications such as translation and localization, e-learning solutions, and globalization services. We select and recommend human translation approaches and language technology solutions based on our customers' specific requirements, ensuring high quality and cost efficiency every step of the way.
Tekwrite: Ken Jacobs 415 Dogwood Lane Christiansburg, VA 24073 (SW VA) Phone: 703-742-7830 ken@lifeismodular.com www.tekwrite.com "Providing Technical Writing Services to the High Tech Community" - Award-winning consultant with fifteen years experience providing printed and online documentation at a reasonable cost.	Globalization Partners International 1600 Tysons Blvd, 8th Floor McLean, VA 22102 Phone: 866-272-5874 Fax: 202-478-0956 www.globalizationpartners.com GPI helps companies communicate and conduct business in any language and in any locale. We do this by providing an array of globalization services including: Translation Multilingual Desktop Publishing Software Internationalization & Localization Website Internationalization & Localization Software and Website Testing Globalization Consulting GPI currently works with professionals worldwide in over 100 languages and 15 globalization disciplines utilizing technology as a tool to deliver great service on a global basis.
Washington
BEST Consulting 12910 Totem Lake Blvd. N.E. Kirkland, WA 98034 Phone: 425-814-8104 rossw@bestnet.com Online Help, Web page, and print media development, consulting and training; complete software design and implementation with one or a team.	Dahlke, Eric 17121 NE 80th Redmond, WA 98052 Phone: 425-881-3244 edahlke@aol.com
Tabby Cat Communications Cheryl Landes 4742-42nd Avenue SW #512 Seattle WA 98116-4553 Phone: 206-937-2488 www.tabbycatco.com tabbycatco@aol.com Tabby Cat Communications specializes in writing, editing, indexing, and research services for technical and non-technical audiences. Owner Cheryl Landes, an award-winning technical writer, has more than 20 years of experience documenting software and hardware (online and print) and creating technical training materials, along with 13 years as a marketing writer.	Helpful Solutions 116 16th Ave. NE Bellevue, WA 98008 pao@helpfulsolutions.com www.helpfulsolutions.com Software development specializing in Help engine extensions, Help Authoring Tool enhancements, and custom utilities.
Juniper Media Seattle, WA Phone: 206-321-1949 letha@junipermedia.com www.junipermedia.com Help design, writing, and development; user interface design; usability testing; HTML development; technical documentation; editing.	Q & A Publications: Carla Sabotta 10214 161st Pl. NE Redmond, WA 98052 Phone: 425-497-9020, Toll free: 866-841-9139 x 1166 Toll-free Fax: 866-841-9139 x 1166 qapub@nwlink.com resumes.dice.com/qapub Q & A designs and writes functional specifications, coding procedures and reference material, training manuals, and online Help. We document SDK's, API's, developer tools, server technology, and enterprise application technology for developer, administrator, and end-user audiences.
Aquent (formerly Sakson & Taylor) 1109 N 36th Street Seattle, WA 98103 Phone: 206-632-6931 www.aquent.com	Jim Wolcott Documentation 15127 Sunset Ln. Mount Vernon, WA 98273 Phone: 360-424-6778 jim@jimwolcott.com www.jimwolcott.com Specializing in user documentation: project management, writing, illustrations, layout and production. Printed, PDF, or Windows Help formats. Over 14 years experience and 120 completed manuals. I'm the author of the Palm Pilot documentation, and my clients include Palm, HP, Canon, Apple, Seiko and Radius.
Charlie Kyle Associates Seattle WA USA Phone: 206-459-4078 c.kyle@comcast.net c.kyle.home.comcast.net/work.htm Experienced professional specializing in online help, web front-ends, and user assistance. Tools: DxStudio and DxEditor, Adobe Technical Communication Suite, RoboHelp, Homesite. Clients: Motorola, Pfizer, IBM, Attachmate, Microsoft.	Sock Monkey Consulting, LLC 12408 Kallgren RD NE Bainbridge Island, WA 98110 Phone: 206-780-8850 www.sockmonkeyconsult.com info@sockmonkeyconsult.com Whether you need very technical API documentation or a online help facility for naive users, Sock Monkey Consulting will deliver on time and within budget. Member of OASIS DITA TC since its inception. Clients include Amazon, Microsoft, Onyx, AT&T Wireless, Rational (now IBM), Avaya, and RPI.
milengo Inc. 1001 Fourth Avenue, Suite 3200 Seattle WA 98154 Phone: 877-224-8740, Fax: 866-203-1685 www.milengo.com milengo is a worldwide provider of technical translation and localization services dedicated to the IT Industry. Each of our 16 offices work with native-speaking and technically trained translators, utilizing the latest Computer Aided Translation tools. Other services include multilingual desktop publishing, multimedia and voice-over services, and documentation structuring services.	Quardev, Inc. 2707 NE Blakeley St Seattle WA 98105 Phone: 206-547-7771 x 107 www.Quardev.com contact@Quardev.com Quardev provides expert technical services including skilled software and Web testing, technical communication services, project management, and consulting. We strive to design each solution to match our clients' specific needs and are committed to providing the highest level of customer service and forming long-term partnerships. Working with Quardev means fully experiencing our promise of five-star service, innovative solutions, and absolute integrity.
Volt Technical & Creative Communication Erin Lastala, Lead Technical Recruiter / Six Sigma Yellow Belt 11601 Willows Road, Suite 200 Redmond, WA 98052 Phone: 425.702.9000, Fax: 425.702.0415 www.volt.com elastala@volt.com Volt Technical & Creative Communications partners with the most respected and innovative companies to optimize recruitment and business performance. Our design and delivery of total workforce solutions keeps pace with unique, ever-changing workforce requirements and delivers targeted benefits. Career satisfaction is more than just a paycheck, it’s building a career to challenge and inspire you. Our greatest measure of satisfaction is launching successful careers for our candidates. We connect talented people with respected companies in the following disciplines: Technical Documentation Media, Design and Production Sales and Marketing You deserve to have a job you love.	IRREVO 16009 SE 136th ST Renton, WA 98059 Phone: 888.878.8908 www.irrevo.com request@irrevo.com Leverage our Knowledge Task Force to assist on any knowledge base content initiative. We work closely with your team to deliver quality results on time and on budget. We’re available for short and long-term engagements.
Wisconsin
International Communication by Design, Inc. 1726 North First Street (UPS/Fed Ex: 116 East Pleasant Street) Milwaukee, WI 53212 Phone: 414-265-2171, Fax: 414-265-2101 translate@icdtranslation.com www.icdtranslation.com Translate to Evolve? ICD’s New Blog: http://icdtranslationtrans2evolve. blogspot.com/	WriteStarr Information Services 8920 Wilmot Road Pleasant Prairie, WI 53158 Phone: 262-694-1028 mike@writestarr.com www.writestarr.com WriteStarr Information Services provides documentation services including user's manuals, online documentation, help files, custom Microsoft Word templates, web site development, web site hosting, technical editing, graphic design, and technical illustration.
Michael Writing 4208 55th Avenue Kenosha, WI 531 Phone: 262-705-9444 Fax: 414-224-7623 michael@michaelwriting.com www.michaelwriting.com Expert technical writing, illustration, training materials, online help, and all other forms of technical communication to support your products and business. World class documentation which will complement your products and impress your customers.
Australia
Brilliant Training & Consulting PO Box 30 St Leonards NSW 1590 Australia Phone: +61 02 9437 4185 ext 228, Fax: +61 02 9436 1184 johnh@brilliant.net.au www.brilliant.net.au RoboHelp consulting is available for anyone developing application Help systems, intranet documentation, and Help for the Web. If you need to create WinHelp, HTML Help, JavaHelp, WebHelp or printed documentation, then we have the expertise and real world experience to show you how.	HyperWrite Pty Ltd P O Box 4266 Mulgrave, Victoria 3170 Australia Phone: +61 3 9803 8291, Fax: +61 3 9445 9363 webmaster@hyperwrite.com.au www.hyperwrite.com We advise and assist organizations by creating documentation strategies, implementing DITA and structured authoring workflows, and providing specialized training services in technical communication and authoring tools. We also organise, in conjunction with WritersUA, the annual Australasian Online Documentation and Content Conference (AODC).
CyberText Consulting Pty Ltd PO Box A586 Australind, Western Australia 6233 Australia Phone: +61 4 1993 5516 (mobile/cell) info@cybertext.com.au www.cybertext.com.au Skype and MSN Messenger available - email for details "Making technical information understandable." Provider of consulting and contract technical writing services to a variety of industries. Main specialties: software user manuals and online Help; business process policies and procedures; content creation, proofing and editing; single-sourced documentation; training; etc. AuthorIT Certified Consultant; experienced in other help authoring tools.
Belgium
Cutesolutions 30, rue Josse IMPENS 91030 Bruxelles - Belgique Phone+32-2-2155157 Fax: +32-2-2156416 ibl.belgium@telenet.be http://cute4u.net:8082 Cutesolutions is a provider of innovative classic and blended training, online training (i.e. e-learning) and CBT on personal development, e.g. assertiveness, creativity, ...
Canada
Cyberscribe Solutions, Inc. PO Box 43096, RPO Cascade Burnaby, BC Canada V5G 4S2 Phone: 604-435-7776, Toll free: 866-435-7776 Fax: 866-283-9337 info@c-scribe.com www.c-scribe.com Cyberscribe has extensive experience producing corporate, commercial and technical documentation. Our team has authored and edited user guides, operation manuals and training materials for a wide range of audiences and industries. We also provide business analysis and project management services related to large-scale content management efforts. CYBERSCRIBE ... we've been at this for ages.	Devonia Technical Communication Services Inc. RPO No. 29110 - 3500 Fallowfield Road (Barrhaven) Ottawa, ON Canada K2J 4A9 Phone: 866-241-9077, Fax: 866-262-9190 devonia@devonia.com www.devonia.com We produce the following documentation for government, business, and industry: installation, maintenance, and user manuals; quick reference guides; glossaries; indices (indexes); computer-based training; release notes; desktop publishing; proofreading; and document conversion.
Euphoria Workforce Solutions 401 Richmond Street West Suite 401 Toronto, ON Canada M5V 3A8 Phone: 800-269-5066 info@euphoriaworkforce.com www.euphoriaworkforce.com It's more than just a corporate video or web portal. Euphoria Workforce helps clients to link strategic goals to successful business outcomes. A leader in workforce solutions, Euphoria builds technology and communication solutions that produce results in sales strategy, education delivery, and business processes.	Jill Kanter Home: 207-288-5318, Cell: 207-610-0009 techwrite@roadrunner.com Jill Kanter has been meeting U.S. and Canadian documentation needs for the past 15 years, using state-of-the-art tools and techniques to provide cost-effective, user-friendly online Help, tutorials, and hardcopy user manuals.
Hyperscribe Inc.: Ian Patton 7632 - 88 Ave. Edmonton, AB Canada T6C 1K8 www.hyperscribe.ca Hyperscribe specializes in the creation and maintenance of hypertext procedure, training, and product manuals in HTML Help, Adobe Acrobat, and WinHelp formats, and in its network distribution via "Launcher." Hyperscribe also develops integrated Help for custom software applications.	i write stuff INC. 2023 7 Av SE Calgary, AB Canada T2G 0K2 www.iwritestuff.ca i write stuff INC. is based in Calgary, Alberta, and creates technical content. Clients include oil and gas exploration companies, geomatic companies, application developers, and IT support.
Infoworks 229 Park Home Avenue North York, ON Canada M2R 1A1	Medway Communications Inc. 21040 Dalton Road Jackson’s Point, ON Canada L0E 1L0 Phone: 416-988-0739 greg@medwaycomm.com www.medwaycomm.com Toronto-area technical communication firm, specializing in design and development of software documentation, policies and procedures, and training materials. Expert development of HTML, HTML Help, PDF and hardcopy, using FrameMaker, RoboHelp, MS Office, and Adobe Acrobat.
SoftScribes Services Inc. 1803 - 63 Keefer Place Vancouver, BC Canada V6B 6N6 Phone: 604-736-7179 info@softscribes.com www.softscribes.com A full-service technical communications company with over 30 years combined experience in print and online documentation. We are FrameMaker and RoboHELP experts, work on PC and Macintosh platforms, and handle the most complex applications with ease. We pleasantly surprise our customers!	Welldrafted Consultants Inc 286 St Catherines St, West Montreal, QC Canada H2X 2A1 Phone: 514-877-0330 info@welldrafted.net www.welldrafted.net
Words4Nerds 1464 Edgeware Rd. Victoria, BC Canada V8T 2J4 Phone: 250-592-5031 info@words4nerds.com www.words4nerds.com Words4Nerds develops professional online Help, end-user manuals, and web content for software companies. We also offer editing, formatting, and documentation design services. Efficient project management and extensive experience in IT support services ensure we deliver effective documentation that's on-time and on-budget.	Moon Beach Communication 306 - 1580 East 3rd Avenue Vancouver, BC Canada V5N 1G9 Phone: 604-331-0948 solutions@moonbeachcom.com www.moonbeachcom.com Moon Beach Communication has 18 years' experience delivering quality online and print documentation solutions for a range of audiences. We design and manage documentation projects, develop online help, web-based training, course material, Web content, and software and hardware user guides and technical reference manuals.
GottaProject Inc. 6081 Hutchison St. Montreal, Quebec Canada H2V 4B7 Phone: 514-277-7636 info@gottaproject.com www.gottaproject.com Our team of experts is skilled in the planning, development, management, and the delivery of technical information for technology-related solutions. We will work with your organization throughout the life cycle of any project or product to understand your technologies and practices. From the RFP to the delivery process, we will provide high-quality technical documentation, technical training, technical project management, and customized course development solutions that meet your objectives, schedule and budget.	TEK-Right Services Vancouver, BC CANADA Phone: 778-233-4544 info@TEK-Right.com www.TEK-Right.com TEK-Right Services offers accurate technical writing and editing services, on-site in Vancouver, BC or remotely. Principal Mellissa Ruryk has wide experience in writing, editing and training and continues to expand her knowledge and expertise in the areas of: content management, topic based writing, single sourcing instructional design, video tutorials online help systems (primarily Flare) software user guides, policy and procedures manuals RFP/RFI preparation and responses web 2.0 tools for support, training and help marcomm and graphic design I’ve worked for one-person outfits right up to oil and gas giants…I’d be happy to work with you.
China
Ivan Walsh 701 Longhua 14002 Shanghai, China Phone: 00 353 860886349 ivan@ivanwalsh.com Shanghai-based Ivan Walsh delivers documentation in Adobe FrameMaker, RoboHelp, and Camtasia Studio among others. Ivan can create your documentation from scratch, update existing documents, develop technical standards, style guides and datasheets, as well as provide online tuition to your staff via Skype.
France
Mr. Michele Esposito 6, route du Nouaou 40230 St-Vt-de-Tyrosse France Phone: + 33 (0) 5.58.77.39.13, Fax: + 33 (0) 5.58.77.39.13 info@globalizer.net www.globalizer.net Freelance Technical Translator & Localisation Specialist. Technology, Localization, Marketing, Graphic Arts, Finance. Independent technical translator specializing in technology, software, multimedia, graphic arts and automation, and leading provider of multilingual solutions offering scalable translation technology software and services. If you want to translate from one language to another, I have the solution.	Kemper DOC 12 impasse Le Roux France Phone: (+33) 2 98 53 34 82, Fax: (+33) 2 98 53 37 61 contact@kemperdoc.com www.kemperdoc.com Customized documentation services for information technologies professionals. Design, authoring, and translation of online and paper documentation projects: online Help for software packages and Web-based applications, corporate reference and policy materials, etc. Consulting and training on ForeFront ForeHelp and eHelp RoboHELP. Turn-key localization of software and documentation.
Mr. Robert Wisbey 9 Impasse du Val de Sèvre 44200 Nantes France Phone: + 33 (0)2 40 34 25 43, Fax: + 33 (0)2 40 34 25 43 Mobile: +33 (0)6 80 33 30 67 info@robertwisbey.com www.robertwisbey.com Freelance technical writer and PHP web developer who is willing to work at client's sites all around Europe. Specialises in documenting products within the information technology, telecommunications, mobile networks, and physical sciences sectors. Clients include elata, LogicaCMG, Nortel Networks and UbiNetics. Extremely flexible and competitive rates.
Germany
t3 medien gmbh Nägelsbachstrasse 26 91052 Erlangen Germany Phone: +49 9131 7448-0, Fax: +49 9131 7448-10 t3 medien develops content and information that you need for communication with your market. We create electronic and printed communication tools for every phase of the purchase and use of your products.	Comet Computer GmbH Rueckertstrasse 5 80336 Muenchen Germany Phone: +49-89-54 45 60 45, Fax: +49-89-54 45 60 46 post@comet.de www.comet.de With 20 years experience, Comet Computer provides expert consulting for all documentation questions (manuals, online documentation, single-source publishing, HTML Help, JavaHelp, SGML/XML, translation). This award-winning company also operates in the field of software development, content management, and Internet/intranet solutions.
indoition engineering Marc Achtelig Goethestr. 24 90513 Zirndorf Germany Phone: +49 (0)911/600 46 659, Fax: +49 (0)911/600 46 863 info@indoition.com www.indoition.com indoition engineering provides consulting, design and writing services in the fields of user experience design, software documentation, online help, and single sourcing	infotektur - Information Architecture Kurt Ament Hallerstrasse 1d 20146 Hamburg Germany kament@infotektur.com www.infotektur.com Kurt Ament helps technology companies increase the usability and re-usability of their end-user documentation. For over 15 years, he has written, edited, indexed, and programmed hardware and software documentation for industry leaders, such as Hewlett-Packard, Symantec, and Xerox. Clients in the U.S., Europe, and Asia use his conversion templates to transform print documents into online help. He is the author of Indexing: A Nuts-and-Bolts Guide for Technical Writers and Single Sourcing: Building Modular Documentation.
cognitas Gesellschaft für Technik-Dokumentation mbH Alte Landstraße 6 85521 Ottobrunn Germany Phone: +49 89 610 01 100, Fax: +49 89 610 01 101 info@cognitas.de www.cognitas.de cognitas includes more than 80 experienced employees like technical writers, designers, translators, online-help-specialists and tool developers. cognitas is one of the largest certified service providers of technical documentation in many different sectors. cognitas is Reseller of MadCap Software.
India
Confai Solutions 145, Panchvati Colony Rd. No 10, Banjara Hills Hyderabad - 500034 (AP), India Phone: 91-040-65161889 info@confai.com www.confai.com Outsourcing of technical documentation and business documentation. Expertise in tools such as FrameMaker, robohelp, oxygen, etc. Providing DITA or any structured documentation solutions that includes converting your exiting content to structured/DITA content. We can create plugins for your authoring tools to automate your documentation and editing processes.	TASC Consulting Pvt. Ltd. A-404 Mangalya, Off Marol-Maroshi Road, Opp Marol Fire Station, Andheri(E), Mumbai - 400 059. Maharashtra, India Phone: +91-22-2859 5963/4 info@tascindia.com www.tascindia.com Since 1995, TASC Consulting has established itself as a provider of quality services in the areas of technical writing, instructional design, courseware development and training. Our team leverages its diverse experience and our proven processes to design, develop and deliver solutions that are usable, innovative and cost-effective. Over the years, we have earned a reputation of delivering projects on time and within budget for clients across the world. Among our many clients are Microsoft, Intel, Infosys, Quark, Lexmark, Citibank, and Wipro-GE Healthcare.
Net Systems Informatics (I) Pvt ltd. 307, Apollo Complex, R.K. Singh Marg Andheri (E), Mumbai – 400 069 Phone: +91-22-56926874/5, Fax: +91-22-28394157 info@n-syst.com www.n-syst.com At N-syst, we Nurture & Sharpen Your Solutions Today! Need a training manual developed? Need software documentation? Need online help? Need whitepapers and articles? Need courseware developed? Get in touch with N-syst for all your documentation needs.	Commit Commit Technologies Pvt. Ltd. 207, 2nd Floor Runwal Heights, Opp Nirmal Lifestyle, LBS Road, Mulund (west) Mumbai 400080 Phone: +91 93239 26636, +91 22 32436636 mumbai@commitgroup.com info@commitgroup.com Outsourcing your documentation needs to a reliable and competent documentation partner like Commit™ is a strategic business decision. It frees you of documentation hassles and has a powerful impact on corporate growth and stability. Make the choice that gives you greater freedom as well as value for your money. Outsource to Commit™.
ibruk Consulting Pvt Ltd A-404 Mangalya Off Marol-Maroshi Road Opp Marol Fire Station Andheri (e), Mumbai - 400059 Phone: 91-22-29204260/1 info@ibruk.in www.ibruk.in We offer innovative and effective productivity enhancement solutions. Among the services we offer are technical writing, courseware development, instructional design, training, usability engineering, process engineering. We have experience in delivering documentation, training and usability solutions across diverse domains such as IT, Electronics, Electrical, Banking & Finance, Insurance, Healthcare, Oil & Gas, and Shipping. We pride ourselves in delivering quality solutions on schedule and within budget. Among our many valued clients are Reuters, RSA, Rolls-Royce, Aker Kaverner, Mastek, Tata Consulting Services, Bloom Energy, and Larsen & Toubro. In ibruk Consulting, you will find a true partner committed to your success.
Israel
LaHIT - Total User Experience Phone: 972-9-7460420, Fax: 972-9-7427015 smadar@lahit.co.il www.lahit.co.il For the past 12 years LaHIT offers a complete line of User Centered Services providing leading companies (of various domains) in the world, documentation and placement, usability engineering, graphic user interface design, localization, GUI programming, software testing, and web site design. At LaHIT we have a commitment to translating the vision into results.	IFN – Live Linx Division 10 Hartum Street, RMPE House Har Hotzvim Technology Park PO Box 45168 Jerusalem 91450 Israel Phone: +972-2-532-8580, Fax: +972-2-532-8320 info@ifn-solutions.com www.ifn-solutions.com IFN-Live Linx Division offers innovative solutions, technologies and services for Documentation.
The Text Store Kibbutz Ketura DN Hevel Eilot, 88840 Israel 972-7-6356431 www.ardom.co.il/heilot/ketura/tts	TDS - Training & Documentation Solutions Phone: 972-9-7454015, Fax: 972-9-7602774 info@tds.co.il www.tds.co.il/ Training & Documentation Solutions provides user-centered documentation, online Help, interface design, and usability testing. For a sample of our work to go www.tds.co.il/document3a.htm.
WritePoint Documentation Services POB 3206 Maaleh Adumim 98390 Israel Phone: 972-2-535-5112 info@writepoint.com www.writepoint.com WritePoint offers consulting, training, and documentation services to the Israeli hi-tech community. Founded by Paula Stern, a recognized RoboHelp MVP and member of the RoboHelp Community Advisory Board, WritePoint is one of the leading technical writing companies in Israel. At WritePoint, we Write to the Point.
Italy
Writec Wilma Zamboli via Pratomaggiore, 47 Desenzano del Garda 25015 (BS) Italy Phone: +39 0309110485 info@writec.com www.writec.com Award-winning Robohelp and Flare experts. A pioneering technical communication company in Italy, Writec provides services to ICT and technology companies who deal with information that has to be delivered at the right time, in the right format and language, and with a structure that suites user’s expectations. Consulting and training.
The Netherlands
InstruX Dokter van der Koppelstraat 1 4061 AT Ophemert info@instruX.nl www.instrux.nl InstruX is a Dutch company specialised in producing and maintaining online help systems and Computer-based Training. InstruX makes user centered task-oriented systems.
Singapore
Shufra info@shufra.com.sg www.shufra.com.sg Shufra is a full-service technical documentation provider. Together with our partner network, we can help you implement a future-proof information management environment that will let you work more efficiently and accurately. At Shufra, we work according to international standards like ASD-STE100 Simplified Technical English and S1000D, while having the flexibility to deal with your specific requirements. We take these requirements and your expectations seriously and build on your feedback and trust. Out range of products and services include the following: ASD-STE100 Simplified Technical English training and checker tools Content management systems S1000D training and software solutions Technical writing and translation services Terminology management
Sweden
Sigma Information Design Regnbagsgatan 6 SE-417 55 Gothenburg Sweden Phone: +46 (31) 779 47 00 info@sigma.se www.id.sigma.se Sigma Information Design provides qualified services for structuring and developing user information and for designing information solutions for complex products and systems.
United Kingdom
Armada 6 West Court Saxon Business Park Stoke Prior Bromsgrove Worcs. B60 4AD United Kingdom Phone: +44 (0)1527 834 780, Fax: +44 (0)1527 834 785 Contact: Steven Smith steven.smith@armada.co.uk www.armada.co.uk Team of technical authors who provide services to software developers in the UK and across Europe. We specialize in the production of industry-standard HTML Help and online help to run over the Web. We also produce paper-based user guides and reference manuals, and we offer training, translation, and recruitment services.	Cherryleaf Ltd.: Ellis Pratt Cherryleaf House 31 Arlington Road Ashford Middlesex TW15 2LS United Kingdom Phone: +44 (0)1784 258672 info@cherryleaf.com www.cherryleaf.com We work with Developers of software and technology who are afraid of losing their customers and are frustrated with the cost of supporting them. Others lack the time and resource to document their systems adequately. Anyone who has issues with documents that are unclear, too big, missing vital information or just too difficult to maintain. Technical communicators who are worried they lack the right skills, want a new job or feel their projects are badly managed. We also offer training courses, with prices from as low as £37 ex VAT per delegate for our online courses.
eXact Publications Ltd 3 The Homestead Mountsorrel Leicestershire LE12 7HS United Kingdom Phone: +44 (0)798-6064610, Fax: +44 (0)1509 414587 dspence@exactpublications.com www.exactpublications.com eXact Publications are information design specialists, providing a full range of publications services from layout and template design. With fully featured manual templates starting at just £300 and layout from £3/page, we're sure we can meet your budget requirements as well.	Hillside Software Publishing Ltd 55 Roman Road, Bearsden Glasgow G61 2SG Scotland, United Kingdom Phone: +44 (0)141-530-9553, Fax: +44 (0)141-530-9554 richard.murray@hillsidesoftware.co.uk www.hillsidesoftware.co.uk Development of web-based quality manuals, environmental management manuals, IT service management manuals and information security manuals as part of management system implementations designed to meet ISO 9001, ISO 14001, ISO 20000-1 and ISO 27001 standards.
Lloyd International Limited Birch Heath Road Tarporley Cheshire CW6 9UR United Kingdom Phone: +44 1829 730050, Fax: +44 1829 730060 mail@lloyd.co.uk www.lloyd.co.uk Established in 1989, Lloyd International is a leading technical and commercial translation company, providing a total translation, localization, and typesetting service. Lloyd International specializes in translating technical manuals, web pages, software (Resource Code and Help files) and multimedia presentations. All main software and graphics packages are supported on both PC and Mac platforms.	On-Line Consultants 284a Chase Road Southgate London N14 6HF United Kingdom Phone: +44 (0)20 8886 3388, Fax: +44 (0)20 8882 6015 info@on-line-consultants.co.uk www.on-line-consultants.co.uk We write a complete range of documentation including installation, configuration, and operation handbooks; graphical user interface guides; online Help; equipment descriptions; maintenance manuals; technical specifications; brochures; and marketing materials.
TPT Solutions Limited 14 Portfield Road Christchurch Dorset BH21 2AG United Kingdom Phone: +44 (0)1202 767709 info@tptsolutions.com www.e-helpsolutions.com TPT Solutions are award winning providers of Online Help systems including Microsoft HTML Help, WebHelp, WinHelp, JavaHelp and Oracle Help for Java. We also provide solutions for bespoke Intranet or Extranet documentation such as company policies and procedures or training guides.	TechScribe 24 Spooner Road Sheffield S10 5BN United Kingdom Phone: +44 (0)114 266 6933 mike@techscribe.co.uk www.techscribe.co.uk TechScribe designs and develops user documentation for software and IT systems. Its key markets are software houses and corporate IT departments. Documentation from TechScribe enables people to use software effectively, which results in reduced support costs, improved efficiency, and better conformance to operational standards. TechScribe provides consultancy to help management define its strategy for user support, and training to help technical people produce effective technical documentation.
Corporate Text & Design 11 School Lane Badsey Evesham Worcestershire WR11 7ES United Kingdom Phone: +44 (0)1386 834279 steve@ctxd.com www.ctxd.com Quality documentation and design for products and services. Combined technical writing, illustration, localisation and page design for all types of products. Specialities include: electrical, electronic, communications and computer-based product documentation. Established in 1993 and based in the UK: International contracts welcomed. Extensive online portfolio to view.	Authorgraphic Technical Authors Unit 29, King Edwards Avenue Gloucester, GL1 5DD United Kingdom Phone: +44 (0) 1452 500 639 info4@authorgraphic.co.uk www.authorgraphic.co.uk We write professional, readable documentation either as Printable Manuals or Online Help Guides. If your users can access a PC or laptop, Online Help Guides are the quickest way to find information. For printed matter, we write all kinds of Instructional Manuals, whether for Users, Installation, Maintenance, Operating Procedures,etc.
Entity Group Ltd 980 Cornforth Drive Kent Science Park Sittingbourne Kent ME9 8PX United Kingdom Phone: +44 (0)1795 415828 sam.thomsett@entity.co.uk http://www.entity.co.uk Entity Group specialise in technical document publications content management, using DITA and OAXAL standards to help structure and then match content to help reduce authoring, technical translation and localization volumes and costs for global publication initiatives. Entity recently helped a large automotive manufacturer cut its localization budget by 61%.	Simonsoft UK Limited 132a College Road Bromley Kent BR1 3PF United Kingdom Phone: +44 7753 915 609 peter.li@simonsoftuk.com www.simonsoftuk.com Provider of Dynamic Publishing and Regulatory Submission Management Solutions. We provide software and services to support our customer's publishing and regulatory submission process.