WritersUA - Training and Information for User Assistance Professionals

Developing User Assistance for Mobile Apps

User Assistance does have a role in supporting mobile apps. As the mobile app market continues to soar this is becoming the next frontier for user assistance professionals.

This series provides instruction and guidance regarding design, writing, tools, and planning your mobile UA. The series is based on the book Developing User Assistance for Mobile Apps.

Purchase Series Today for Just $49

The series purchase includes streaming access to all six units. As a bonus you receive an ePub version of the book Developing User Assistance for Mobile Apps.

Order Form

Buyer Information

Name (required)

Email Address (required)


Street Address



ZIP/Postal Code

Country (if not U.S.A.)


Payment by Credit Card

We accept VISA, MasterCard, Discover, Diners Club, and American Express.

Cardholder Name
Account Number
Exp. Date (MMYY)
 Credit card receipt sent to:
 Cardholder (if not attendee)
Receipt Address (if different from that in Registrant Information)

Click Send us the form below. Your card will be charged $49.00 USD. We process all orders manually to ensure accuracy. We will send you an invoice/receipt within one business day.

Forms on this Web site are processed by
FormNut.com's online, secure HTML form processor.

Unit One: UA in Mobile Platforms

This session deals with the general issues involved with supporting mobile applications. We cover the key differences between mobile and desktop UA development. We also look at many designs for a variety of user assistance solutions.

You will learn:

  • Where to find opportunities in mobile UA
  • What skill sets are needed for mobile UA
  • How mobile UA is different from the desktop
  • Examples of good and bad design

Download Unit One PDF

or view it on Vimeo.

Unit Two: Creating Helpful Words and Images

The reduced screen real estate of mobile devices puts a great weight on the words and phrases appearing in apps. The first word to mind is rarely the best word. Usability techniques can help you choose the perfect word for every situation and make your app that much easier to use.

You will learn:

  • The taxonomy of terms for gestures in iOS, Windows Phone, and Android
  • The locations where UI text can be employed within an app for the various platforms
  • How to use simulators for usability testing of word and image designs

Download Unit Two PDF

or view it on Vimeo.

Unit Three: Working with the iPhone and iPad

This session covers the Apple iOS including iPhone and iPad. This session is technical in nature but does not require any experience with programming. It is recommended, not required, to have some prior knowledge of working with the Mac and an iPhone/iPad.

You will learn:

  • The hardware and software requirements for iOS development
  • How to work with user interface text in Xcode
  • How to demo your design with the simulator and on a device
  • What you need to know about Objective-C, WebKit, and Safari

Download Unit Three PDF

or view it on Vimeo.

Unit Four: Working with Android and Windows Phone 7

You can help your mobile team improve your apps by understanding the basics of mobile application creation. This session is an introduction to mobile apps for Android and Windows Phone 7. It discusses working with the software development kits, emulators, and user interface text. It is recommended, but not required, to have some experience with software development tools and some knowledge of Android and Windows Phone 7 devices.

  • The hardware and software requirements for Android and Windows Phone 7 development
  • How to work with user interface text in Android and WP7
  • How to demo and test your design with the emulator
  • What you need to know about different versions of the platforms

Download Unit Four PDF

or view it on Vimeo.

Unit Five: Browser-based Help

Browser-based Help is an alternative and/or complement to user assistance that is embedded in an app. The Help is developed using standard web code, including HTML, CSS, and JavaScript. This form of UA does not require the platform-specific tools described in other sections of this series. This session is technical in nature but does not require any experience with programming. It is strongly recommended to have prior knowledge of web markup and client-server operations.

Download Unit Five PDF

or view it on Vimeo.

Unit Six: Examples of UA in Mobile Apps

More and more mobile apps are appearing that are robust and “corporate.” However, this is not visible with a casual tour of the mobile app marketplaces. The most popular mobile apps tend to be basic in terms of what they can do. The ones in the iTunes Top Ten lists tend to be for mainstream consumers and consist mostly of games and widgets. If you dig deeper, you start to find paid apps that offer more functionality.

This session provides live demos of a variety of mobile apps that are specific to enterprise software development. You'll see apps that are “sidecars” to full-featured enterprise applications. The corporate categories include banking, automotive, healthcare, and engineering. The demos will be accompanied by an evaluation of the pros and cons of the app design.

View this session on Vimeo.

Copyright © 2011 WritersUA. All Rights Reserved.
shannonm *at* writersua *dot* com


The Conference for Software User Assistance

'Developing User Assistance for Mobile Apps' by Joe Welinske

WritersUA offers cutting-edge training and information to Technical Writers, Information Analysts and Architects, Documentation Designers, Help Authors, Publication Managers, Documentation Leads, Senior Writers and Documentation Contractors, and User Education Specialists. The focus is on software user assistance, which encompasses writing, editing, planning, coding, indexing, testing, programming, localization, and standards development.

WritersUA Home Page First Time Here Contact Us Join Our Mailing List OASIS Member RSS Resource Directory Tools Contractors Training Articles Blogs Web Resources