UA101: Writing Procedures • Leah Guren UA101: Editing • Rhonda Bracey UA101: Task Analysis • Leah Guren UA101: Working with Subject Matter Experts • Nicky Bleiel Embedding User Experience in the Product Development Life Cycle • Michael Hughes Improving Your Online Help with Topic Type Patterns • Linda Urban Writing Help for Software Trial Versions • Michael Hughes User Annotations with HTML5 • Dave Gash Dealing with Subject Matter Experts in the Design Process • Kevin Moore Adding Gusto to Glossaries • Leah Guren Using Neuroscience Research for Better Knowledge Transfer • Kevin Moore Needs Analysis for UA Professionals • Leah Guren Using Iterative Design and Usability to Create Intuitive Applications • Leanne Logan Integrating Help, Technical Support, and Training Content • Paul Mueller Improve User Productivity with Just-in-Time Advice • Rob Houser Minimalist Writing to Improve Writing and Translation Workflows • Bernard Aschwanden Automating the Localization of Multimedia • Cecilia Dobner Metrics to Document the Costs of Documentation • Bernard Aschwanden
UA101: HTML and CSS • Char James-Tanny UA101: Structuring a Help Project • Nicky Bleiel UA101: Screen Captures • Matthew Ellison UA101: Help Authoring Tools • Char James-Tanny All About Hyperlinks • Matthew Ellison Enhance your Help with Simulations • Joe Ganci HTML5 and CSS3 to the Point • Scott DeLoach The Very Cool Adobe Captivate Effects Feature • Joe Ganci Getting Started with UA for Mobile Applications • Joe Welinske DITA Relationship Tables: The Basics and Beyond • Dave Gash The Current State of Foreign Language Text in eBooks • Joshua Tallent Introduction to DITA Conditional Processing • Dave Gash Using MadPak Suite to Enhance Your Help • Patrick Calnan UA Tips and Tricks for iPhone/iPad • Myles Pflum ePub: Pulling It All Together • Scott Prentice A Survey of DITA WebHelp Formats • Simon Bate Flare Tips and Tricks • Scott DeLoach Robohelp: Evolving Features and Methods • Matthew Ellison
UA101: Embedded UA • Scott DeLoach UA101: Indexing and Search • Jan Wright UA101: User Interface Text • Rhonda Bracey UA101: Scripting • Dave Gash Usability Testing: Down, Dirty, and Doable! • Leah Guren Cascading Style Sheets (CSS): Current Techniques and the Promise of CSS3 • Mike Hamilton Getting Good PDF Out of DITA • Sarah O'Keefe Touch and Voice Control • Joe Welinske eBook Production Workflows • Joshua Tallent Best Practices for Working with Video and Compression • Nick Floro Influencing Product Direction • Rob Houser Taking the Next Step in Learning: Gamification • Nick Floro Innovations in UA at Oracle • Marta Rauch Using Comics as an Inspiration to Create HTML-based Walkthroughs • Steve Stegelin Embracing Visual Communication with Mobile Video • Paolo Tosolini Introduction to Video Editing • Joe Welinske Thinking about UA as Performance Support • Linda Urban Social Strategies for Online Video Syndication • Paolo Tosolini
Welcome to the World of Software User Assistance • Joe Welinske Let's Look in the Mirror and See What We See • Matthew Ellison, Char James-Tanny, and Joe Welinske User Assistance Trends Panel: Key Future Directions • Joe Welinske and panel of pundits Tool Training Seminars Product Demos
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