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Bernard Aschwanden - Publishing Smarter
- Bernard Aschwanden is a recognized publishing technologies expert. He is an Adobe Certified Expert, a Certified Technical Trainer, and the author of numerous articles on xml-based publishing and single sourcing. He is the founder and President of Publishing Smarter.
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Simon Bate - Scriptorium Publishing Services
- With over 30 years experience in technical communication, Simon Bate has acquired extensive knowledge in writing, managing, production, book-design, template design, and document conversions of all sorts. Simon takes great delight in programming and scripting. His motto is: "let the computer do the work." He also enjoys teaching and sharing his knowledge with others. A Certified Technical Trainer (CTT+) and Adobe Certified Instructor, Simon teaches Scriptorium classes in XSL, DITA, XMetaL, Structured Authoring, and FrameMaker.
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Nicky Bleiel - ComponentOne
- Nicky Bleiel is the Lead Information Developer for Doc-To-Help and a Doc-To-Help trainer. She has 15 years of experience in technical communication; writing and designing information for software products in the documentation, media, industrial automation, simulation, and pharmaceutical industries. She is a Director At Large of the Society for Technical Communication and has presented talks at WritersUA, STC, tcworld, LavaCon, and DocTrain on many topics, including embedded help, tools and technologies, user assistance design, single sourcing, wikis, Web 2.0, and convergence technical communication.
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Rhonda Bracey - CyberText Consulting
- Rhonda Bracey runs her technical communication business
(http://www.cybertext.com.au) from her home in regional Western Australia. Her passion for improving 'unfriendly' user interfaces meant that she has taken on the mantle of 'user interface expert' in the small software companies where she was the lone technical writer and often the only user advocate. For the past three years, Rhonda has been the technical editor on a $43b project for a global oil and gas company; in that role, she has edited more than 1000 complex health, environment, and safety documents written by numerous authors.
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Patrick Calnan - N-able Technologies Inc.
- The Documentation Team Lead for N-able Technologies, Patrick Calnan has been a technical writer for more than sixteen years. An expert with Madcap Flare and other help authoring tools, he has worked with browser-based applications, telecommunications, and security software. Based in Canada's national capital, Ottawa, Patrick returns to the WritersUA conference for the third time to share his experiences and lessons learned.
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Scott DeLoach - ClickStart
- Scott DeLoach is the Founder of ClickStart, where he provides training and consulting for MadCap Flare, Adobe Captivate, and embedded user assistance. Scott is a certified Flare instructor, and he is the author of MadCap Flare Developer's Guide, CSS to the Point, and HTML5 to the Point.
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Cecilia Dobner - Autodesk
- Cecilia Dobner has been working in the localization industry for more than 10 years. She is currently leading the Autodesk Publishing Technologies Process Analysts group, with focus on the collaboration with the User Assistance development teams, aiming to guarantee an optimum customer experience at global level. In her role Cecilia provides globalization guidance to help design new learning strategies based on tools and processes to ensure that the content source is localization ready, and that the publication technologies are localization enabled.
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Matthew Ellison - Matthew Ellison Consulting
- Matthew has 25 years of experience as a user assistance professional in the software industry. He now runs UA Europe, a UK-based training and consulting company that specializes in user assistance design and technology. Matthew holds a B.Sc. in Electronic Engineering and a Post-Graduate Certificate of Education from Bristol University in the UK. Last year he was the winner of the prestigious Horace Hockley award that is presented annually by the Institute of Scientific and Technical Communicators (ISTC). Matthew is currently a visiting lecturer on the MA Technical Communication course at Portsmouth University, and is also a certified instructor for RoboHelp, Flare, Captivate, and WebWorks ePublisher.
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Nick Floro - Sealworks Interactive Studios
- Nick Floro is the president of Sealworks Interactive Studios. Nick has over 20 years of experience developing e-Learning solutions, applications and web platforms. He has worked with numerous Fortune 500 companies to help them understand the technology and develop innovative solutions to help their teams and customer base. In 2011, Nick launched a new web application, Launchcycle.com, to help teams simply project management. Nick has won several awards from Apple and Fortune 500 organizations for productions and services. Nick is passionate about how technology can enhance learning and loves to share his knowledge and experience to teach, inspire and motivate.
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Joe Ganci - Dazzletech
- Joe Ganci is an eLearning consultant with a long track record. Joe's design approaches and his innovative use of tools, such as Adobe Captivate, Presenter and Acrobat, has caused many to rethink how they are designing and developing their eLearning and to implement new and better methods. Joe's personal and hands-on style to consulting has his services constantly in demand and he is privileged to have visited with many clients all over the world. Joe's design approaches and his innovative use of tools, such as Adobe Captivate, Presenter and Acrobat, has caused many to rethink how they are designing and developing their eLearning and to implement new and better methods. Joe's personal and hands-on style to consulting has his services constantly in demand and he is privileged to have visited with many clients all over the world.
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Dave Gash - HyperTrain
- Dave Gash is the owner of HyperTrain, a Southern California firm specializing in technology consulting and training for hypertext developers. A veteran software professional with over thirty years of development, documentation, and training experience, Dave holds degrees in Business and Computer Science, and is well known in the tech pubs community as an interesting and engaging technical instructor. Dave is a frequent speaker at User Assistance conferences and seminars in the US and around the world.
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Leah Guren - Cow TC
- Leah Guren is the owner/operator of Cow TC. She has been active in the field of technical communication since 1980 as a writer, manager, Help author, and consultant. She now devotes her time to consulting and teaching courses and seminars in technical communication, primarily in Israel and Europe. Her clients include some of the top hi-tech companies internationally, including Intel, IBM, and Microsoft. Her usability work focuses heavily on cultural and linguistic issues, including her research on BDBL (bidirectional bilingual) website content. Leah is an internationally-recognized speaker in the field of technical communication and is currently serving on the board of directors of STC (Society for Technical Communication).
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Mike Hamilton - MadCap Software
- Michael Hamilton is currently one of the owners and partners at MadCap Software where he helps to mold and shape the future of authoring tools and work flows. Prior to joining MadCap Software, Mr. Hamilton served as the Product Manager for the RoboHelp product line (Blue-Sky/eHelp/Macromedia) from 1998 to 2005. Mr. Hamilton has over twenty years of experience in training, technical communication, multimedia development, and software development at several organizations including Cymer, a leading supplier of laser illumination sources to the semiconductor industry, National Steel & Shipbuilding, and the US Navy.
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Rob Houser - Sage
- Rob Houser is Senior Director of Product Management & User Experience at Sage. Rob’s teams include several user-centered disciplines: product management, usability, design, documentation, and training. Over the past 18 years, rob has worked in each of these areas, studying users and translating user needs into usable products. He is especially interested in embedding assistance into the user experience, so the processes of learning and getting help are seen as part of the user’s everyday work.
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Michael Hughes - IBM Security Services
- Michael Hughes is a User Experience Architect with IBM. He has a PhD in instructional technology and an MS in technical and professional communication. His recent career focus is on bridging the gap between requirements definition and product design. He is fluent in both marketing hyperbole and technical gobbly gook.
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Char James-Tanny - JTF Associates, Inc.
- Char James-Tanny is president of JTF Associates, Inc. and has thirty years of experience as a technical communicator. She speaks around the world on topics including Help authoring concepts and tools, accessibility, social media, web standards, collaboration, and technology. Char has been a Microsoft MVP since 2002 and is a senior member of the Society for Technical Communication.
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Leanne Logan - FedEx
- Leanne Logan is employed at FedEx in the Digital User Experience team, leading multiple projects in which the customer experience drives the GUI design of the applications and websites. Leanne has been a user advocate in four countries. She is an active member of the Society for Technical Communication, the Usability Professional Association, and the Bluff City Canoe Club. She recently completed her Project Management Professional (PMP) Certification, and is working on completing her certification as a User Experience Analyst from Human Factors Engineering. She enjoys sharing her knowledge and learning from others at annual conferences.
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Kevin Moore - TiER1 Performance Solutions
- Dr. Moore is a Performance Improvement and Instructional Design consultant. Kevin's specialty is focusing on learner requirements for performance returns in any job-based situation. Notably, Kevin is known throughout the industry as an eLearning and Knowledge Management strategist with a key understanding of learning theories, strategies and methods and the ability to move from theory to practice to reach performance gains.
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Paul Mueller - UserAid
- Paul is President of UserAid, which designs and implements innovative communication solutions that deliver information when and where users need it. Paul received a B.S. in Computer Science and a B.S. in Mathematics from Pennsylvania State University and has been involved in technical communication for more than 20 years. Paul has managed information development, usability, and graphic design teams across the United States, Bolivia, and India. Paul often presents conference sessions about embedded help, management topics, and technology-focused implementations.
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Sarah O'Keefe - Scriptorium Publishing
- Sarah O'Keefe, President, is the chocoholic founder of Scriptorium Publishing. Scriptorium specializes in streamlining publishing processes for clients in telecommunications, defense, technology, and other content-rich industries. Typical projects are content strategy for technical communication, XML implementation, and build automation for publishing systems. As a speaker, Sarah strives to balance entertainment and information.
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Myles Pflum - FileMaker, Inc.
- Myles Pflum designs and produces instructional content and documentation for FileMaker, Inc., the worldwide leader in easy-to-use database software. FileMaker software includes the legendary FileMaker Pro product line for Windows, Mac, iPhone, iPad and the Web; FileMaker Server; and Bento, the personal database for Mac, iPhone, and iPad.
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Scott Prentice - Leximation Inc.
- Scott Prentice is the president of Leximation Inc., and has been in the technical publication field since 1991. His work focuses on custom online Help development, FrameMaker (plugin and structure application) development, as well as custom web application development. He is very involved with DITA and created the DITA-FMx plugin for FrameMaker.
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Marta Rauch - Oracle
- Marta Rauch is an information developer at Oracle, where she works with social media and creates single-sourced mobile documentation in Kindle-compatible MOBI format. With over 20 years of experience in information development, she has presented at many conferences throughout the U.S. and Europe. Marta has received 15 STC awards, and holds a Certificate in Technical Communication and a BA from Stanford University.
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Steve Stegelin - Blackbaud, Inc.
- A technical communicator for 15+ years, I started on a career as a comic book creator and artist before stumbling into technical illustration and writing for industry. Now a technical writer for software, and an afterhours freelance editorial cartoonist, I continue to find parallels between the two forms of communication and ways to merge the two to create UA that appeals to users who might be adverse to traditional forms of UA.
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Joshua Tallent - eBook Architects LLC
- Joshua Tallent is a well-known eBook expert and teacher, and is a vocal advocate for beautiful, functional, accessible eBook files. eBook Architects, his eBook design and consulting business, provides services to both publishers and authors, specializing in complex projects and enhanced eBooks. Website: www.ebookarchitects.com; Twitter: @jtallent.
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Paolo Tosolini - Tosolini LLC
- Paolo Tosolini is an enterprise social video consultant helping organizations embrace social media, online video and mobility in their internal communications and knowledge-sharing strategy. In his former job, New Media Business Manager at Microsoft, Paolo launched and managed the company internal YouTube platform, "Academy Mobile," which now hosts more than 25,000 employee-generated videos just 4 years after its inception.
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Linda Urban - Linda Urban Communications, LLC
- Linda Urban has more than 25 years of experience in designing and developing technical information and instruction. A consultant, she is available to work on projects (designing and developing content), deliver workshops, and consult with and coach writers and teams to clarify their content strategy and improve the quality of their documentation. Linda also teaches in the Technical Communication program at UC Berkeley Extension. She can be found on twitter @lindaurban. Her website is www.urbancreations.com.
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Joe Welinske - WritersUA
- Joe Welinske is the president of WritersUA - a company devoted to providing training and information for user assistance professionals. Joe has been involved with software documentation development since 1984. Together with Scott Boggan and David Farkas, Joe authored two editions of the popular and pioneering book Developing Online Help for Windows. He has also taught online Help courses at the University of Washington, UC Santa Cruz, and Bellevue Community College. Joe was the President of STC Puget Sound Chapter from 2006-2008 and remains on the board in charge of gathering chapter sponsorships. Joe is currently Membership Director for the Puget Sound Chapter of the Usability Professionals Association.
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Jan Wright - Wright Information Indexing Services
- Jan Wright is an indexer and taxonomist who has been working with documentation since 1991, specializing in help indexing, single sourcing, embedded indexing, tagging, metadata, taxonomies and technical subject matter. Her client list includes Autodesk, Microsoft, Visio, Apple, and other companies. In 2009, she earned the ASI/H.W. Wilson Award for Excellence in Indexing for her index to Real World Adobe InDesign CS3, by Olav Martin Kvern and David Blatner, the first time the award had been presented to a technical manual. Last year, she created the first “virtual coffee shop” for indexers, the Indexers Network at indexing.ning.com. She teaches basic indexing for UC Berkeley, and has a Masters degree in Library Science. Her website, www.wrightinformation.com, exhibits a variety of indexing and tagging techniques.
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Copyright © 2011 WritersUA. All Rights Reserved.
shannonm *at* writersua *dot* com
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