The Conference for Software User Assistance
 
Informational Nuggets from 2011

The following are interesting and useful quotes from many of the speaker presentations at the 2011 Long Beach event.


  • Evidence found that simulation-gaming-based training builds confidence in applying learning on the job.

  • Users subconsciously understand the relationship of elements based on the white space and indents.

  • The iPhone 4 display magnifies content by 200%. For non-vector images, include high-resolution images.

  • Social media can help others help you help others in ways you may never have imagined.

  • You can output PDF direct from RoboHelp without the need for Acrobat.

  • Automated usability testing is not a replacement for moderated testing or research.

  • Use CSS for character styles as well as paragraph and other styles.

  • For a JavaScript resource, dynamicdrive.com provides samples and code.

  • To maintain clarity, size window or image before capturing image.

  • Effective eLearning: tell me, show me, let me, test me.

  • To find people talking about your company or topics in your field, use http://twitter.com/#!/search-home.

  • Different formats and rates make sound files different sizes; consider file upload needs when recording/saving.

  • Most browsers for mobile devices support HTML5. Your best option is a Webkit-based browser: Safari or Chrome.

  • Android UA capabilities are similar to iPhone but more complicated.

  • "10 Commandments" of Blogging: http://www.telegraph.co.uk/news/religion/3091505/Bloggers-given-new-Ten-Commandments-by-church-leaders.html.

  • Google Analytics provides insights into how external customers are finding your site and how you can enhance the experience.

  • First step to user-centered design is to realize your end users are not YOU.

  • Examples provide the "aha" factor of recognition, understanding, and clarity.

  • XSLT produces sophisticated output results via a declarative processing environment.

  • HTML5 provides numerous built-in user assistance options for forms.

  • Bad microphone = bad audio, no matter the location.

  • Tell search engines about pages on your site we might not have discovered for themselves.

  • Technology products don't need gender personas; focus on experience level.

  • Remember that a DITA project is just a bunch of XML files.

  • Make it clear that interactivity is possible. Don't assume people will know that they can touch a screen.

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