News from MadCap

• MadCap Feedback Server Soon to be Released


• Feedback Server Pre-Order Discount


• Live Technical Support Demos for Maintenance Customers


• Former Adobe Manager Joins MadCap

MadCap Feedback Server Soon to be Released

We are pleased to announce that in addition to the hosted MadCap Feedback Service which is currently available, we will be launching the Feedback Server later this month. With the Feedback Server, you will have the ability to run end-user feedback reports and see how your readers are using your Web-based Help, and for the first time, desktop Help such as HTML Help and DotNet Help. Now you can get feedback on how your audience uses your Help content, maximizing the effectiveness of your documentation.

Features include:

• Track user searches so you know what customers are finding (or what they are looking for and not finding)
• Collect feedback from online or desktop Help using DotNet Help, HTML Help (.CHM), WebHelp, or WebHelp Plus
• Web 2.0 community capabilities, allowing readers to add their own comments and provide feedback on your documentation
• The ability to allow readers to rank the quality of the topics and content using a simple star system
• Track topics visited
• Synonyms on-the-fly (update search parameters using synonyms without having to republish any content)
• Produce and print configurable and multi-color charts on feedback statistics
• Export feedback statistics so you can view and edit them in other programs, such as Microsoft Excel

As mentioned earlier, we currently offer all the above functionality through our hosted Service. Therefore, gain all of the new feedback benefits without any additional servers, hardware, or maintenance by having MadCap Software do the hosting for you.

For more details on the hosted Feedback Server and Service, please visit: http://www.madcapsoftware.com/products/feedback.

For pricing or to test drive the Feedback Server or Service, please contact sales at: (858) 320-0387 or sales@madcapsoftware.com.

Feedback Server Pre-Order Discount

With the imminent release of the MadCap Feedback Server this month, we are offering a special pre-release discount price of only $1,499 for the Server. This is a limited time offer and will only be available for those customers who pre-order the server prior to its launch.

This is a significant savings so please act now!

In addition, order Flare and one of our maintenance plan offerings during the month of August and get three months of Feedback Service free. This is a $449 value.

For more details or to take advantage of these special discounts and promotions, please contact sales at: (858) 320-0387 or sales@madcapsoftware.com.

For more details on the hosted Feedback Server and Service, please visit: http://www.madcapsoftware.com/products/feedback.

For more details on our maintenance plan offerings, please visit: http://www.madcapsoftware.com/support/maintenance.aspx.

Live Technical Support Demos for Maintenance Customers

As an added benefit to our maintenance plan customers, our lead technical support representatives will be conducting a series of in depth, live interactive demonstrations on various features and functionality of MadCap Flare.

Space is limited in these demonstrations. For more details on these demonstrations and to reserve your seat, please contact Technical Support directly at technicalsupport@madcapsoftware.com.

Former Adobe Manager Joins MadCap

In our continued commitment to providing the very best technical support available in the industry, and in support of our increased customer adoption and growth, we are very pleased to announce that we have recently hired Var Galpchian as a new addition to the MadCap team.

For those familiar with Var, she was the former long-time RoboHelp Technical Support and Customer Service Manager for eHelp and continued to be an integral part of the support organization at Macromedia and Adobe.

Var joins her former colleagues at MadCap software after a recent Adobe restructuring of US-based technical support. We are very pleased to welcome Var back to her original family in helping MadCap provide customers with world-class support and customer service!