MadCap Software Feedback Service and Flare Update

This announcement was prepared by MadCap Software.

MadCap Software has just released its newest version of MadCap Flare - Version 3 and the MadCap Feedback Service.

New in Flare V3

Highlights include:

Source Control Direct Integration
(Microsoft Visual Source Safe, Microsoft Team Foundation Server, and others with API calls)
Automatic Server-Side Project Merging
Faster Server-Side Search, Including Search for Non-XHTML Files (e.g., PDF, Office Files)
Enhanced CHM output (Web Toolbar)
Enhanced Editors and Explorers
More Single-Sourcing Features (Snippet Conditions, Table Print Styles)
Integrated Instant Messaging System
Import Styles
Enhanced FrameMaker Import Features

For a full list of new features and enhancements in Flare v3, please visit: http://www.madcapsoftware.com/products/flare/features.aspx .

To download the Flare v3 trial, please visit: http://www.madcapsoftware.com/downloads/flaretrial.aspx .

MadCap Feedback Service

With the Feedback Service, you will have the ability to run end-user feedback reports and see how your readers are using your Web-based Help, and for the first time, desktop Help such as HTML Help and DotNet Help. Now you can get feedback on how your audience uses your Help content, maximizing the effectiveness of your documentation. In addition, the Service bring cutting edge Web 2.0 community capabilities to your documentation, allowing readers to add their own comments to existing documentation. Gain all of these new feedback benefits without any additional servers, hardware, or maintenance by having MadCap Software do the hosting for you.

The Feedback Service is offered as a hosted service in increments of 3, 6 and 12 months.

Features include:

Track user searches so you know what customers are finding (or what they are looking for and not finding)
Collect feedback from online or desktop Help using DotNet Help, HTML Help (.CHM), WebHelp, or WebHelp Plus
Web 2.0 community capabilities, allowing readers to add their own comments and provide feedback on your documentation
The ability to allow readers to rank the quality of the topics and content using a simple star system
Track topics visited
Synonyms on-the-fly (update search parameters using synonyms without having to republish any content)
Produce and print configurable and multi-color charts on feedback statistics
Export feedback statistics so you can view and edit them in other programs, such as Microsoft Excel
Publish output anywhere — to a website, on your intranet, even attached to an application (MadCap hosts only feedback data, not your output files)

For more details on the hosted Feedback Service, please visit: http://www.madcapsoftware.com/products/feedback .

For pricing or to test drive the Feedback Service please contact sales at: (858) 320-0387 or mailto:sales@madcapsoftware.com.