Everett McKay is holding his next UX Design Essentials at the Hyatt House in Redmond on April 28 – 30. This 3-day course presents the essential tools, techniques, and principles that software professionals—developers and managers especially—need to design UIs that are intuitive, simple, and delightful. Everett was one of the speakers at the WritersUA West event in Palm Springs. For a course description and registration, please...

Developing User Assistance for a Mobile World Online Workshop • April 23 • 9am – 12:00pm Pacific Time Information and Registration This half-day, online workshop is designed to provide an introduction to key topics and also to foster discussion on the best ways to design UA for this new paradigm. As the mobile market continues to expand, this is becoming the next frontier for user assistance...

Joe Welinske will be teaching these two courses at Bellevue College on Saturday, April 5: Content Authoring for Mobile and Small-screen Devices This course is designed for students seeking an introduction to writing for mobile and small-screen devices like smartphones and tablets. It is primarily of interest to technical communicators and other professionals tasked with creating information to be delivered on those types of devices. Structured...

You are invited to attend the 2014 Society for Technical Communication (STC) Mid-Atlantic Conference on Saturday, March 22, 2014 from 8:30 to 4:30. The conference will open with a keynote titled, Flexible Content and Responsive Design, by STC President, Nicky Bleiel. This will be followed by three tracks of sessions from leading members of the techcomm community, including STC Directors at Large, Bernard Aschwanden and Ben Woelk, Ellen Buttolph,...

Developing User Assistance for a Mobile World Online Workshop • March 13 • 9am – 12:00pm Pacific Time Information and Registration This half-day, online workshop is designed to provide an introduction to key topics and also to foster discussion on the best ways to design UA for this new paradigm. As the mobile market continues to expand, this is becoming the next frontier for user assistance...

The 2014 User Assistance Tools Survey is now in progress. If you specialize in the area of software user assistance, please take a few moments to contribute. You can answer as much or as little of the survey as you choose. This is the only page. As always, the results will be publicly posted on this very same web site for your free reference. Thank you for participating in the User Assistance Tools...

Skills • Technologies • Platforms • Survey Home To All User Assistance Developers, There is no question that the software development world offers a lot of excitement and challenging work. In the area of software user assistance we are particularly challenged by having to master a wide range of disciplines. From foundation skills like writing and editing—to the coding of content—to usability testing and user interface design, we find...

Here is the recording from my recent live presentation. Slides in PDF for Multi-screen Help Authoring

Here is the recording from my recent live presentation. Slides in PDF for Key Trends in UA

Here is the recording from my recent live presentation. Slides in PDF for Usability Testing